Lockbox invoice mistake

Hi SAP Experts,
The Lockbox file BAI2 we receive from the bank will list date and time, check number, invoice number, invoice amount, total amount in lockbox. If invoice number matches the invoice amount, it will be applied and cleared from the customers account.
What will happen if the customer mistypes the invoice number on their remittance or adds characters to the invoice number? You will not have an invoice number match and there is no reference number in lockbox file.
When the record kicks out, it has to list the customers name in order for accounts receivable to identify the record so that they can followup with the customer to make sure they apply the check properly. If it doesn't list the customer's name, how will we identify the record?
Thanks & Regards,
Paul

Thanks for replying Peter, so how to maintain MICR number for the customer.
Is it going to be in the BAI2 file (MICR number) from the bank.
So you mean if the system is unable to find the correct document number then it will post the amount to the customer account and clear any open items by recognizing from the MICR number..... is that right?
Please advise
Regards,
Paul

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This sounds wierd. Well, I would recommend to check "Enhanced invoice check" option while running FLB2. This will prevent the incorrect cash application to a different customer based on incorrect invoice number. For eg. In LBX file, If customer X sends invoice # belonging to a customer Y by mistake, then lockbox program looks at the document # first, assumes that payment belongs to customer Y(coz of invoice #), and applies it accordingly.
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