Lockbox issue - Payments out of tolerance should go "on account"

In FLB2, when I process customer payment advices that are out of tolerance for the invoice they are paying, the doocument is cleared, a residual item is created and the payment advice is applied. Is there a way to have the payment advice be put on account instead? (my users want to have specific information in the resiudal item record so want to manually create it during post-processing in FLB1).

Did you find the solution for this Marilyn?
I am having the same issue where if the program finds the invoice, regardless of the amount, it post and clear leaving the difference on the account.
Odd thing is it wasn't doing this a month ago? We have had a lof ot configuration changes and I am going through those but we can't understand what would impact this?
Can you share? Was your issue resolved?
Thanks!

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Lockbox: Partial payment is not creating when processing Lockbox file

Hello experts,
I am processing the Lockbox EDI 823 file but it is not creating the partial payment instead of that it is creating the Residual. I already check my config OBAY and I have "Partial Payment" checked.
MY business really doesnu2019t want to have original invoice cleared and create the new one in case of over/under payment outside the tolerance limit. Please let me know how I can resolve this issue.
Thanks
Farooq

Hi Hema,
Is the SAP document is from the same company code, where the lockbox is configured or it is a different company code?
If you have an user exit and if all the company codes having same document numbering, then the lockbox program may not able to pick up the correct invoice number, if you have the same invoice number in more than one company code. To my understanding, the lockbox program first tries to identify the customer based on MICR number and then see all the open invoice in that customer and if it finds a match it will apply or else it will post on account on that customer otherwise it will not process it.
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BAI2 Lockbox Issue-Credit memo posting

When a credit memo (Document found) is processed through the
lockbox, the payment amount/residual amount is calculating incorrectly.
The check is posting on account. The issue is visible during post-
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For example, if the credit memo is -$4428, the residual amount is
showing as 4,428.00. This should be zero since the record is contained
in the BAI2 file as shown below:
401800560101962934 00000000000000442800
Another way of looking at this issue is that the payment amount is
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We are not using reason codes.

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PYAMT     PYAMT_FLB2     NUMC     10     0     Payment Amount
DDAMT     DDAMT_FLB2     NUMC     10     0     Deduction amount
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401800560102934            00000000000000440000
401800560204209            00070000000000000000
401800560304212            00030000000000000000
401800560494211            00045000000000000000
The check amount is for 140,600.00
When post-processing, the invoices are listed and the payment amount shows as follows
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4212      30000         30000
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What am I missing? config somewhere?
Need help- thanks
I

Hi,
Go to the vendor master data, at the view -- Payment transaction accouting, you can find a field of "Payment block", assign a block indicator to the field. Then system will automatically block the payment for every invoice document which is posted under the vendor number.
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Lockbox issue - Payments out of tolerance should go "on account"

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