Lockbox Issue

Hello Experts,
I have a question regarding the lockbox. We are using partial payment option in lockbox (OB10) and we have 0 tolerance at both customer and user level.
The customer has an open invoice of $300 and that he pays $400 towards this invoice.
When I tested this scenario,
a) I got the check status as applied and
b) The Invoice and the payment document are still open.
Is this correct?
My guessing for the check status applied is because of 0 tolerances, lockbox applied the cash to that invoice. If we had any tolerances then overpayment beyond the overpay tolerance amount is not allowed and that the amount sits on the account.
Coming to the point b, because the customer is overpaying the invoice (not exact invoice amount) the invoice is still open. Am I correct?
Please let me know as this is really important.
Regards,
Harish R

this is correct, you will have to manually credit the customer account the $100 for the overpayment.

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When a credit memo (Document found) is processed through the
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My OSS note search has been unsuccessful thus far.

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Hi all,
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Hello gurus,
POINTS AVAILABLE. I would appreciate your help on the lockbox issue I am facing.
I am trying to Import a text file so that I can test whether the lockbox functionality is working in SAP. However, when I execute FLB2, SAP brings me to a blank screen with a message that says <b>"List contains no data"</b>.
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http://help.sap.com/bestpractices/BBLibrary/Documentation/j03_lockbox_bpp_EN_US.doc
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100YPCCDESTINYPCCORIGIN0310080030
2IGNOREDBYSAP0000000000
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