Lockbox - Item listed as "psoted on acount" shows "applied" status in SAP

The item that was listed on front lockbox sheet as "Posted on account" for a customer shows status on SAP lockbox as "Applied". What could be the reson? Where should I check?
Normally for items with status "Posted on Account", it gives option for manual post processing.

Hello-
Make sure the configuration the partially applied box is unchecked under Define Control Parameters. 
If so, does your client understand the definition of Residual versus Partially applied?
Partial Payment
Leaves original invoice intact (full amount)
Credits the Customer account for the payment amount
No items are cleared
Residual Payment
Clears the original invoice
Creates a new line item for the remaining amount
The new line item has a new document date and baseline date

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