Lockbox: Partial payment is not creating when processing Lockbox file

Hello experts,
I am processing the Lockbox EDI 823 file but it is not creating the partial payment instead of that it is creating the Residual. I already check my config OBAY and I have "Partial Payment" checked.
MY business really doesnu2019t want to have original invoice cleared and create the new one in case of over/under payment outside the tolerance limit. Please let me know how I can resolve this issue.
Thanks
Farooq

Hi Hema,
Is the SAP document is from the same company code, where the lockbox is configured or it is a different company code?
If you have an user exit and if all the company codes having same document numbering, then the lockbox program may not able to pick up the correct invoice number, if you have the same invoice number in more than one company code. To my understanding, the lockbox program first tries to identify the customer based on MICR number and then see all the open invoice in that customer and if it finds a match it will apply or else it will post on account on that customer otherwise it will not process it.
So, can you please check whether
1. You have a valid MICR number in the customer master and if the same MICR number is available in the lockbox, then the lockbox will identify customer and apply based on the invoice details available.
2. If it is a new MICR number, then Lockbox program, should identify the customer through a SAP document, if there is a user exit, it will see whether that document is OPEN in any of the company codes and identifies the customer based on that.
If any of these conflicts, then it may not able to process that check.
Regards,
Vijay

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