Locked by Apple

Hi, I replaced my iphone 5s today, when I get the new one I found it is locked however the one I replaced was unlocked, how come? Does Apple provide locked phones?

Call Applecare and ask them to check the sim lock status on your device.  You may just need to restore the device to factory settings to update the activation profile.  If you have any documentation that your phone was previously unlocked, you may want to get it together in case there are questions.

Similar Messages

  • Hi, i am trying to download an ap and it is saying my sercity questions answers are wrong, it has now locked my apple id and wont let me use it. It is saying it is going to send the reset for the passwords to my email adress.

    Hi, i was using my iphone 4 and i was trying to download an app. It was saying i needed a sercity question. I tryed to remember the answers to the questions but i forgot. It was saying it was going to send the correct answers to my email. But the email it has typed in i have never seen before in my life. So i was wondering what to do. It has now locked my apple id and wont let me use it.

    That's not a good sign if it said it was going to send it to an email address you've never heard of. Contact iTunes Support and let them know this: http://apple.com/support/itunes/contact/

  • I'm signed in to my account on my macbook air's apple store, but when I try to update any apps, it has a locked in apple store user which is not mine, any help removing this?

    I'm signed in to my account on my macbook air's apple store, but when I try to update any apps, it has a locked in apple store user which is not mine. I have no idea where this user came from, but I need to update my apps and get this user off my computer. The users email is locked, it is grey in colour and I can not get it off. I've tried my system settings and the app store, logging in does not change the fact that there is a strange email there. I need help, please! I don't know if this is a hack or what, I brought my computer into the shop to get some work done so it may be their account, I just need the account removed.

    You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
    Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store may prompt you to update "Angry Birds" or "Twitter," but the hacked app may be something else entirely. Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
    Triple-click anywhere in the line of text below on this page to select it:
    kMDItemAppStoreHasReceipt=1
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    In the Finder, press command-F to open a search window, or select
    File ▹ Find
    from the menu bar. In the search window, select
    Search: This Mac
    from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
    Other...
    A sheet will drop down. In that sheet, select
    Raw Query
    as the criterion, then click OK or press return.
    Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
    The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
    At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
    Quit and relaunch the App Store. Test.

  • I have been using apple iphone five s from du and it has some problem i have given it to the service center but they said your phone is locked by apple and i have given one week for result its one week already no response from apple which make me disgusti

    i am here to share my feeling about apple and its co partner
    i have been using apple iphone five s since five month i am happy with it but recently my iphone have some problem with its ear pices then i went to apple service center in abu dhabi
    they took my phone for one day and tell me come for next day all will be okey
    when i went to next day they say that your iclould account has been locked by apple so you need to wait for one week time
    i have already a week and now when i went to meet them today they said just wait till apple reply to them and they are still waiting for that
    what the disgusting situation can any one wait to have their phone for fifteen days in this world
    such a well known company might not be given such a poor service
    where can i contact for that please advice me

    If there is a problem with your AppleID, you - and not the provider - must
    straighten out the matter.
    AppleID disabled:
    http://support.apple.com/kb/TS2446
    http://www.apple.com/support/itunes/contact/
    https://getsupport.apple.com/Issues.action

  • My Imac is locked with apple symbol and loading sign, how i do fix this?

    my iMac is locked with apple symbol and loading sing since last night, how i do fix this?

    Zap the PRAM and Reset the SMC, then try again.

  • I Am from Brasil and december last year i bought a non contract iphone in usa but it still locked, now apple is sending non contract unlocked iphone, next week i am going to usa and would like to know if it is possible to pay and unlock my iphone in usa

    I Am from Brasil and december last year i bought a non contract iphone in usa but it still locked, now apple is sending non contract unlocked iphone, next week i am going to usa and would like to know if it is possible to pay and unlock my iphone in usa

    A no-contract sales price does not mean unlocked.
    Apple is now selling an officially unlocked iPhone in the U.S. which has nothing whatsoever to do with AT&T unlocking iPhones. It is up to the carrier and the carrier only to officially unlock an iPhone that was sold as carrier locked with the carrier - in this case sold as carrier locked with AT&T. This may change one day, but at the present time AT&T does not unlock an iPhone for any reason or under any circumstances.

  • My iPad is locked on Apple logo. Already made a restore still have only Apple logo. Any ideas?

    My iPad is locked on Apple logo. Already made a restore still have only Apple logo. Any ideas?

    Try a Restore but force the iPad into Recovery Mode first.
    Doing that involves restarting the iPad, holding the Home Button, and connecting it to iTunes.  Holding the Home Button is the trick.  Here's an article explaining how to do it.
    http://support.apple.com/kb/HT1808
    If Force Restarting and Force Restoring doesn't work, it may be time to look up warranty information.
    Good Luck.

  • I just bought a ipad 2 and its lock by apple how do i unlock it

    i just bought an ipad 2 and it is lock by apple i am not the original owener. what do i have to do to make it work..

    No, it is not locked by Apple. It is locked but the person that sold you the iPad and only thyer can unlock the device. If you cannot get in touch with them, you will have a totally useless device on your hands. This is what they have to do.
    What to do before selling or giving away your iPhone, iPad ...

  • My iphone 5 was locked by apple? How to cover it ?

    My iphone 5 was locked by apple? How to cover it ?

    Cd182 wrote:
    My iphone 5 was locked by apple? How to cover it ?
    I use an Otterbox, myself, but there are lots of good cases out there.

  • I bought an iphone3g from ebay  and then i tried to upgrade it but it was locked by apple store now what can i do?as it is not my fault and it is not illegal to buy phone from ebay.

    i bought an iphone3g from ebay  and then i tried to upgrade it but it was locked by apple store now what can i do?as it is not my fault and it is not illegal to buy phone from ebay.

    caveat emptor
    x

  • Iphone locked by apple helppppppppp

    i downloaded iOS 4.3b3 and i updated the firmware as my phone was not registered with apple dev program it has been locked by apple
    wat to do now plzz help me
    or how to install ios 4.2.1 again

    About the locking : I don't know. But downgrade seems impossible. We had to buy another iPhone just because of that.

  • HT5699 hi i dont remamber my security questions and the lock my apple ID what should i do pleas help me.

    hi i dont remamber my security questions and the lock my apple ID what should i do pleas help me.

    Contact Apple for assistance with your security questions > Contacting Apple for support and service  as the link suggests that you posted from.
    This is a user to user forum. No one here can help reset your security questions, only Apple.

  • My 4s now has error messages and locks to apple screen since iOS 6.1.2

    My 4s now has error messages and locks to apple screen since iOS 6.1.2 update. Can't do anything with it. Its almost frozen, then every now and then it descides to work?

  • Are cdma iphone locked by apple just like GSM ?

    Are cdma iphone locked by apple just like GSM ?

    Only the provider the device is locked to can authorize the unlock. If they do not provide the service, then it cannot be officially unlocked. Also, if you have a SIM slot, you have a 4S, not a 4 if it is CDMA. The iPhone 4 CDMA version was CDMA only and did not have a SIM slot. Also, the GSM version that did have the SIM slot would not have CDMA capability. The way cellular providers work in other countries all differ. A phone that is locked to Bell, a Canadian network has nothing to do with Indian telecoms.

  • My iphone has before used a apple id for icloud then accedently my device has upadated with itunes then now its activation locked with apple id but my apple id doesnt work what i do

    my iphone has before used a apple id for icloud then accedently my device has upadated with itunes then now its activation locked with apple id but my apple id doesnt work what i do
    my apple id =[email protected]

    You need the original owner to remove the device from his or her account. There is no workaround.
    Activation Lock

  • Can i turn off any remote control or lock the Apple TV for use with AirPlay only?

    I am using multiple Apple TV's in a business environment within one network. It all works fine except the fact that people with a remote control or remote app can configure them, which is unwanted. Is there any way to lock the Apple TV so it cannot be used by any remote feature anymore? Or is there another suggestion that might solve my issue?

    Block the IR receiver to stop physical remotes from working.
    Use an Apple ID that no one else has for enabling Home Sharing, or don't enable it.
    The Remote app requires Home Sharing be enabled on the ATV and that the ATV and iOS device use the same Apple ID.

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