"locked by owner" NOT

When I booted up my G550 thinkpad yesterday, neither the touchpad nor the mouse would move the arrow from the center position. After hitting various keys, the screen said that the computer was locked by onwer.  I am the owner and I did not lock it.  This is a new laptop.  How do I unlock it?
I am running Windows7

The problem  is solved!  after  a long web search and a long effort fo calling three differnt numbers of Lenovo tech support, , I finally got an answer.  tee first sanswer was that  t  since I did not purchase my laptop directly from Lenovo they would not speak with me.. 
I erupted in that I know of any manufacturer that has this policy.  After speaking hotly with a supervisor, they gave in and told me that the intel T4200 chip does not support 64 bit windows 7.  So I am installing the 32 bit system.  Apparently I  am not the only one with this problem since I found maybe 20 other people in the same boat with a quick Google search.

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