Locked documents both in keynotes and pages. when I look attheir status they are not locked but when I try and save I get an error message saying the doc is locked.

has anyone else had the same issue?

Did you uninstall the Firefox 4.0 beta version ?
If you did then did you remove the personal data or otherwise removed to Firefox profile folder ?
Make sure that you still have a (default) Firefox profile folder.<br />
See http://kb.mozillazine.org/Recovering_a_missing_profile

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When i try to download the new version of iTunes, I get an error message saying the download was for 32bit and I need the 64bit. How do i download 64bit?!?!

When i try to download the new version of iTunes, I get an error message saying the download was for 32bit and I need the 64bit. How do i download 64bit?!?!

Which I get. But clicking on that link you provided does not give you the option of choosing between 32 and 64 bit installers.
Yeah, that was certainly a 32-bit installer file being referred to in the other message, too. (The 64-bit installer file is called iTunes64Setup.exe.)
Just in case it's an issue with your normal browser not working properly with the system-detection equipment on the page (there's a javascript control that checks for operating system specifics, and is supposed to deliver the correct Mac or Windows installers), let's try a different web browser for the download. If you use Firefox instead of IE (or vice versa), do you get offered an iTunes64Setup.exe instead of an iTunesSetup.exe?

I have two versions of Pr, one is the latest 2014 and when trying to open a Pr2014 session, I get an error message saying the project was saved in a newer version and cannot be opened. Help

I have two versions of Pr, one is the latest 2014 and when trying to open a Pr2014 session, I get an error message saying the project was saved in a newer version and cannot be opened. Could there be an issue with an older Pr application on the computer? Please help!

You need to be very careful which project you open in which version.
For 2014 make sure its on 2014.1 build 81.

I have LR 5. When I'm in the book module and select the option to "Send Book to Blurb" i get an error message saying "The file does not have a program associated with it...." How do I fix this?

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Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

When I try to sync or update my iPhone4 I get an error message saying the backup cannot be saved to my computer.

When I try to sync or update my iPhone 4, I get an error message saying the backup cannot be saved on my computer.

i'm having the exact same problem with both my ipad and iphone. they will not backup. hence i cannot update my iOS. very frustrating. it seems like this is a common problem. hopefully apple will have a fix....

HT1926 I have just updated itunes on my pc (widows XP) to the latest version. When I try to open it i get an error message saying the application failed to start because MSVCR80.dll could not be found. Not sure how to resolve this. Have tried to reinstall

I have just updated itunes on my pc (windows XP) to the latest version. When I try to open it I get an error message saying the application failed to start because MSVCR80.dll was not found< Have tried reinstalling with no luck. Any ideas?

try removing all itunes and all other apple program
follow this link for more info. http://support.apple.com/kb/HT1923
reboot ur window after uninstalling
after that download the latest itunes setup and install.

I am using iPhoto version 9.6 and I can no longer get an email sent with a photo attached. I get an error message saying the email did not go through because the server did not reply. I can send the photo with Mail. Help!

I have upgraded to Yosemite and also updated the iPhoto application to version 9.6. I am no longer able to send a photo from iPhoto via email. I get an error message saying the server is not responding. But, when using the same server in Mail, I can attach the photo and send it. My wife is using the older version of iPhoto and it works fine.
I have checked the settings for the outgoing server, etc. and the Mail settings match those in iPhoto.
Could this be due to either the Yosemite upgrade or the iPhoto upgrade?

This solution is for those of you using 2-step verification for your Apple ID and are using iCloud as the mail server that you are trying to mail photos with.
I too had this issue. The problem in my case occurred because I had setup 2-step authentication for my Apple ID. If you have done this then you will get the error message "the mail server did not recognize your email/password...". To solve the problem go to:
https://appleid.apple.com
Click "Manage Your Apple ID"
Verify your identity with the device you selected (if this step does not show up then you have not likely set up 2-step authentication and this is not your solution)
Click Password and Security in the left column
Click Generate an app-specific password
Enter iPhoto as the name of the app
Copy the password and paste this into the password box in iPhoto where you would normally enter your apple ID (in the mail account section in iPhoto preferences).
And...voila' (I hope)

HT201210 When I am trying to upgrade my iOS version I am getting an error message saying " the iPad software update server could not be contacted", I also get an error message prior to that which says the certification of the server is invalid

When I am trying to upgrade my iOS version I am getting an error message saying " the iPad software update server could not be contacted", I also get an error message prior to that which says the certification of the server is invalid?

Temporarily disable any security software on the computer and try again.

When trying to download iTunes, I get an error message saying "the instaler encountered errors before iTunes could be configured. Errors occured during installation." But it gives me no more information as to what I can do. Help please?

When trying to download iTunes, I get an error message saying "the instaler encountered errors before iTunes could be configured. Errors occured during installation." But it gives me no more information as to what I can do. Help please?

Also I now can`t access any of my itunes library and am concerned that if I remove it from my computer I will lose everything as I have no option of accessing and therefore backing anything up. Any ideas?

HT1904 I'm having trouble getting the digital booklet when I download an album. What do I need to do? I get an error message saying the booklet can't be downloaded at this time.

I'm having trouble getting the digital booklet when I download an album. What do I need to do? I get an error message saying the booklet can't be downloaded at this time.

Hello Bdev15,
I would be concerned too if the songs I purchased from iTunes were not downloading to my iPhone. You have taken some great troubleshooting steps already, and thank you for providing the details of the steps you too. I have a few additional suggestions to get it downloaded to your iPhone.
First, I recommend checking to see if the download was interrupted:
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
If the songs still do not download, next I recommend downloading the songs when connected to another network. For example, if you are using the cellular network, you could switch to Wi-Fi, or you could try an alternate Wi-Fi network. Follow the steps in the section titled "iPhone, iPad, or iPod touch > Music" in the article below to download the songs:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you are still not able to download the songs, you can report an issue with these purchases using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best,
Sheila M.

When i try to download, i get an error message saying unsupported language. It says it can only download in English, English is my language.

When i try to download, i get an error message saying unsupported language. It says it can only download in English, English is my language.

What exactly are you attempting to download and where are you located in the world?

Hi, just tried to upgrade to 11.2 but now when I try to open itunes I get an error message saying "the procedure entry point ADiAdID_acquirematchslotifnecessary could not be located in the dynamic link library iAdCore.dll". Any suggestions?

Hi, just tried to upgrade to 11.2 but now when I try to open itunes I get an error message saying "the procedure entry point ADiAdID_acquirematchslotifnecessary could not be located in the dynamic link library iAdCore.dll". Any suggestions for a non techy person?

See Troubleshooting issues with iTunes for Windows updates.
Try the repair tip in the third box first.
tt2

I am trying to update to 11.1 on a Windows XP system and I keep getting an error message saying the update can't locate the itunes.msi file...where is that located?

I am trying to update my Itunes software on a Windows XP system and keep getting an error message saying the update can't locate "itunes.msi" where is that file located?
thanks, Judy

The servers are getting slammed by millions of people wanting to upgrade.. just give it some time, and soon enough you'll have your upgrade.

Hello, i am having problems getting face time to work, I keep getting an error message saying the server could not process the registration, I am using the username and password I always have and it has always worked in the past, any ideas?

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We aren't Apple, just users like you volunteering to help other users with problems. Threatening to go to Samsung doesn't mean anything to us. What troubleshooting have you tried so far?

I get an error message saying "The iTunes Library.itl file cannot be found or created" when I try to open iTunes on my computer and the program fails to open. How can I fix this?

When I try ot open iTunes on my computer I get an error message stating "The iTunes Library.itl file cannot be found or created" and the program fails to open. How can I fix this issue?

Hi pgarard1,
If you are having issues with launching iTunes after an update, you may want to take a look at the troubleshooting in the following article:
iTunes for Windows: Doesn't open after upgrading in Windows Vista or Windows 7
http://support.apple.com/kb/TS2363
Regards,
- Brenden

Locked documents both in keynotes and pages. when I look attheir status they are not locked but when I try and save I get an error message saying the doc is locked.

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