Locked iPhone 4 from Canada in Russia

Hi!
I have an iPhone 4, which i receive as a gift from my friend who live also in Russia. My phone is locked (as I know on FIDO). I already contact to FIDO carrier with my problem, but the say, that in my case I must contact to Apple support. So, how can I do this?
Regards,
Roman Fomin

wjosten, I can't hack it. This phone have modem firmware 04.11.08.
I'm ready to just pay an administrative fee to Fido, but they told me about first owner again.
Regards,
Roman Fomin

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