Locked out from my icloud account
I had apple id and was using the same to access icloud account. Few months back I changed primary e mail address and my previous apple id email login was set in the email adresses of account. Now after installing new operating system it is not accepting new apple id e mail and asking for password of previous appleid. Please advise if anyone knows what can be done
Here ya go:
Rescue email address
A rescue address helps secure your Apple ID account against unauthorized access by someone who gains control of your primary address. If you have a rescue address, it receives all security-related Apple ID email instead of your primary address, including the email needed to reset your password or security questions.
Go to My Apple ID (appleid.apple.com).
Select “Manage your Apple ID” and sign in.
Select “Password and Security” on the left side of the page. You may be asked to answer one or more security questions before continuing. Forgot the answers?
If you see a list of three security questions, your account has the option to use a rescue address.
Accounts that have fewer than three questions don't have and don't need a rescue address.
Accounts that use two-step verification don't have and don't need a rescue address or security questions.
Add a rescue address:
Select Add Email Address, then enter your rescue address. Apple will send a verification email to that address. Didn't receive the email?
Follow the instructions in the email to verify the address. If you don't verify the address, security-related email continues to go to your primary address.
Edit a rescue address:
Select Edit next to the address, then enter the new address. Apple will send a verification email to that address. Didn't receive the email?
Follow the instructions in the email to verify the address. If you don't verify the address, security-related email continues to go to your primary address.
Delete a rescue address: Select Delete next to the address.
Cheers,
GB
Similar Messages
-
My Apple iPod Touch 4th Generation was stolen if the thief signed out of my iCloud account on the device will it go away on the web map on my computer and keep me from locking it remotely? I was asking my grandmother who works in apple tech support at at&t but she didnt know. so im hoping somebody will come by and say yes to my question because my iPod touch is still appearing in my iCloud.com account.
Yes. If it was signed out from iCloud, it will disappear from the Devices list in Find my iPhone.
-
I Bought an iphone from someone out of the paper and they didn't log out of their icloud account.
im not too sure how to fix this problem considering I cannot get in contact with them.
so if someone could help me I would really appreciate it.If they left an activation lock on the device, you can't fix it but may be able to get a refund for the iPhone.
(113082) -
How can I sign out of my iCloud account from a macbook I no longer have access to?
I got a new macbook recently and neglected to sign out of my iCloud account on the old macbook before I erased and reset it. Now eveytime I open a new Safari page on my iPhone, both macbooks show up with the Safari windows that are still "open". I want to remove my old mac from my iCloud account and have removed it from Find My iPhone but the Safari link still shows up. This is driving me bonkers.
If you mean the iCloud tabs for your old Mac, these will normally be cleared after 14 days. Give it a couple of weeks and see if they don't disappear on their own.
From http://support.apple.com/kb/HT5372:
"If you no longer have access to the device that shared the tab, the tab will automatically be cleared from the list after 14 days, if the tab is not updated."
Also, seeing the iCloud tab doesn't mean it's still signed into your account. It just means that the tab hasn't been cleared yet. If you completely erased it should no longer be signed into your account. -
I am locked out of the email account that i have been asked to go to to varify my icloud account what can I do
Contact the email service provider.
-
I bought a ipad2 from a guy who bought it from someone else and the original owner never signed out of his icloud account and not it is locked is there a way i can reset it to my account?
Return it and get your money back. Unless you can contact the original owner and get them to remove it from their account you will not be able to activate it and use it. There is no way around this.
-
Need some urgent help please.
I have a court summons for some information that has been taken from my Icloud account.
I believe my ex employer has hired someone to hack into my account. They have had my laptop inspected by a forensic company. Orginally they did not know what the five emails I sent myself were about. Now they do. I believe they have hacked my Icloud account. I have asked Apple to help but they are refusing is there any way I can find out please feel free to email me [email protected] Thanks have to go to court tomorrow morning.It sounds like you really might want to consider seeking legal advice for this matter.
-
How can I remove my traded-in phone from my iCloud account?
I sent my old iPhone back to Verizon as part of a trade-in agreement for a new phone. I followed their instructions for removing "Find my phone" from my old phone before trading it in.
Now, when I log into iCloud I still see my old traded-in phone in addition to my current phone. How can I remove my old phone from my account? Why didn't that happen when I set my old phone to wipe all content before I traded it in?
Thanks,
WillYou would think that erasing the old phone and removing it from your iCloud account would have removed it from your account settings on icloud.com but apparently that's not the case. The only way to have done that would have been to sign out of your iCloud account first, which you obviously can't do at this point.
Although I can't confirm this, one user said that they were told by Apple support that the old phone will automatically be removed when the old phone is signed into another iCloud account. There's nothing else you can do at this point. -
My iPhone 4S (iOS8) is locked to ex's iCloud account (but to my credit card!). I don't have the password. How can I change it to my new iCloud account?
My phone shows my name plus iCloud old iCloud account. My kids' new iPads show my name plus my new iCloud account. But both accounts show my children as "family" associated with them.
Basically, I need to change the iCloud account on my phone to my new one. But I'm not given that option.
Help and thanks.Hi and thanks. The password on the old iCloud account doesn't work and my ex-husband says he doesn't know what it is -- and that he's not getting emails to reset the password. I tried using the rescue questions and even the birthdate isn't working. I think he's changed it to keep me out, but it's charging my credit card account.
-
How do I delete an email address from my icloud account as I am no longer friends with this man
Hi,
How do I remove an email address from my icloud account as I am no longer friends with this man and every time i type an s his email address comes up - I want this to stopIf you haven't already removed the email address from your contacts in cloud, you may want to start there. If that doesn't work, then you may be out of luck. Unfortunately, smartphones remember things we don't want them to :-(
-
Removing a device from my iCloud account
How do I remove my iPhone 4S from my iCloud account. I now have an iPhone 6+ and it lists both phones. Managing my account doesn't allow for this action.
Remove it from where exactly ?
If its backup then you should be able to do it in a device via Settings > General > Storage > Manage Storage > 'device'
If you want to want to log it out of your iCloud account then you can do it directly on the device > Settings > iCloud > Sign Out (or Delete Account depending upon its iOS version). Or if you have Find My iPhone enabled on it then you can log into your account in http://www.icloud.com and send a remote wipe message to the phone to put remove all content from it -
I dragged my notes from one iCloud account to another iCloud account and they disappeared. How do I find them?
Hello reallilybart,
Thank you for the question. You can export the calendar events from your previous iCloud account and then import them into your new iCloud account.
First, use these steps to export your events from your original account and make note of where you save the file to:
Export a calendar’s events
In Calendar, click the calendar’s name.If you don’t see your calendars, click Calendars.
Choose File > Export > Export.
Choose a location for the file, and then click Export. The events are exported in an iCalendar (.ics) file.
Next, quit the Calendar application, and log out of your original iCloud account in System Preferences > iCloud. Then log in with your new iCloud account and open Calendar. The final step is to import the file into the calendar for your new iCloud account
Use these steps to import the calendar events:
Import events into a calendar
If you want, create a new calendar for the events.Add or delete a calendar
Choose File > Import > Import.
Locate and select the calendar file that contains the events, and then click Import.
Choose the calendar you created or another calendar to add the events to.
You can also drag a .ics file to Calendar. The events in the file are added to the calendar that’s highlighted in the Calendar list.
You can find the full article here:
Calendar: Export and import calendars
http://support.apple.com/kb/PH11524
Thank you for using Apple Support Communities.
Best,
Sheila M. -
How to remove the old email address that was hacked from my iCloud account when iCloud won't let me?
Pretty much the the email that I used (but didn't verify) to create my iCloud account was hacked and now I can't remove it from my iCloud account due to the iCloud password also being changed by the same person and the fact I had "Find my iPhone" app on my phone also??? I had to change my iTunes email as well but that was far easier so yeah :S.
Please help. I live in NZ, out in the country, so reception is rare and so is getting into the nearest town that has an Apple Store.
ThanksIf you truly change your existing Apple ID's email address to a new email address, follow these instructions: iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
If you created a whole new Apple Account because you couldn't access the old one after being hacked, you will need to contact the Apple Account Security Team. Apple ID: Contacting Apple for help with Apple ID account security -
Is there a way I can remove an iphone from my icloud account without having the device in my possesion?
Go to Settings > iCloud, and sign out of the Apple ID there, then sign in with a different Apple ID.
-
this really *****,.I just bought a ipod 5th gen,...it was stolen,..i got it back,..but i am now locked out because of icloud lock,.please help
Take your original proof of purchase from an Apple authorized retailer (or Apple Store) and the police report, make a Genius Bar appointment at your nearest Apple Store and they should be able to help you.
Maybe you are looking for
-
I want to update my contacts on my IPad and transfer it to my IPhone4. I tried backing up to ICloud (plugged in) but it didn't work. Anyone have any suggestions?
-
It unes keeps reverting to old email adddress
Hi I have recently updated my e mail address and changed my I tunes account to the new address but every time I log on the MAC presents the original account details and I have to manually change the e mail. Also it keeps brininging up the start up tu
-
I recently switched from Hot Sync to Exchange Active Sync. Now my calendar does not update. When I sync email, calendar and contacts on auto sync I get failure messages. When I only let auto sync email it works fine. When I do a manual sync of th
-
Hi I can post payment to Vendor in F-53 or F-58 Prepayment to vendor i.e Downpayment through F-48 Now my requiremet how can i receive payment from Vendor Like tender deposit i receive from Vendor for contract. Can anyone tell how to post Vendor givin
-
I've recently cleared out my iPhoto images....
and uploaded them to Shutterfly and then deleted them. I needed to do this to gain more disk space. Now iPhoto opens but I get the spinning ball and I have to force quit. What should I do? Thanks Deirdre