Locked out of account, can't contact via e-mail
To any Verizon wireless customer support team,
My credit card has expired and I am not able to update the information on your website. I have been abroad for the last nine months and do not have access to my cell phone.
When I went to sign into 'My Verizon' it claimed my account was locked, so I cannot access it, and that I needed to call an 800 number which I do not have access to here.
When I attempted to contact customer service via e-mail, I was unable to find any link to customer service. I cannot reply to the e-mails informing me that there is a problem with my payment, and there is no contact information listed in them. This is the only forum I could find to attempt to contact customer service, so I hope it works.
I apologize for the inconvenience of the payment issue, but if you could contact me in a way which I can respond electronically, I can clear it up immediately. Prior to traveling I called and suspended service and informed a service representative of what was going on, so there should be a note somewhere in my account.
Hello isikhulu,
I would love to help you update your payment information! Thanks Budone for providing the global support number for assistance! Isikhulu you can also contact us via Facebook, Twitter @VZWSupport, email here http://bit.ly/FJncH and you may also DM me your name and mobile number as well. Please let me know if this is resolved. Thank you!
TominqueB_VZW
Please follow us on Twitter @VZWSupport
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