Locked out of account

My wife <Redacted for privacy> has been locked out of her account. First the password (checked as correct) was not accepted. Then we asked for a password reset, which was received and used. The new password that we entered then wouldn't allow her to log in. This we tried 3 times and now the account is supended.
Now what? If we rety after 24 hours (up in about 8 hours) we - presumably - will get into the same loop.
Help please

are you getting any error message or notications when you are trying to access your account?
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HT201363 Locked out of account

I got my ipod about 5 years ago and i dont remember what i put for my security questions answers... And randomly for this purchase i tried to make it asked me. I couldnt remember and now i am locked out of my account.... In which i have 15$ in

Apple ID: Resetting Forgotten Security Questions

HT5312 locked out of account forgot security questions

Forgot security questions, now I am locked out of my account, just trying to purchase a song. Cannot get to the link to send a rescue email or enter a rescue email address

You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(81607)

HELP! Changing Standalone to OD Master has locked out ALL accounts

In the course of attempting to get iCal server running on my Leopard Server install, I changed the OD role from Standalone to OD Client, pointed to a 10.4.11 OD Master running on the LAN.
When I discovered that 10.4 will not allow the "Enable Calendaring" option via WGM, I changed the iCal/Web/Mail server to OD Master, setup a directory admin, via the assistant, and then attempted to login via WGM.
WGM said something to the effect that I wasn't authorized on the server, using the OD admin user/pass. So, I tried my locally created admin, which also was rejected. Then, I tried using ARD, which now was showing "Access Denied" in the computer list.
I physically accessed the machine, where WGM and Server Admin were rejecting my logins, local and OD Admin. I restarted and the machine came up to the login window, rather than using the auto-login account that is necessitated by my backup software and DNS update. Trying all the local admin login/passes failed, as did the local standard accounts. The only successful login was via root, which isn't making me feel very good.
Logged in as root, I re-selected standalone and restarted, with no positive results. As root, I can see all the local users in WGM, but I cannot change their passwords, I get:
In order to set the password of a a user with an Open Directory Password, your own password type must be Open Directory. Administrators with other password types cannot set the password of a user with an Open Directory password.-- (That's from the 501 user.)
All of my locally-created users show User Password Type(s) of : Open Directory (greyed out) and I cannot change them to Shadow Passwords. I get an "Unexpected Error" that reads: Error of type eDSAuthMethodNotSupported (-14091) on line 2138 of /SourceCache/WorkgroupManager/WorkgroupManager-319.1.1/Plugins/UserAccounts/Use rAdvancedPluginView.mm That location doesn't exist on the drive.
The accounts pane does not allow me to reset the passwords of the users.
The server is running 10.5.4 Intel, upgraded from 10.4.11 PPC (I know, I should have known better, but...) a few months back, without any issues. The users were all created prior to the update (in some cases, prior to 10.4).
I've tried deleting one user, a mail-only account, without a home folder, which resulted in losing the IMAP store. (Ugh. Thankfully, I religiously back-up.) I tried the instructions here: http://support.apple.com/kb/TS1543?viewlocale=en_US (found via: http://discussions.apple.com/thread.jspa?threadID=1620296&tstart=45 ) which seems to have changed the user's password from OD to Shadow, but I've not had the chance to restart, as I'm in the middle of restoring the latest incremental backup to a bootable volume. I did try logging in via the terminal with that user and got: PAM Error (line 396): Cannot make/remove an entry for the specified session
Don't worry... that dull, repetitive Thunck! sound is just me hitting my head on the desk over and over, while DataBackup writes to a spare drive. Any suggestions in the meantime?

Probably a stupid suggestion, but open Directory access (can't remember if they changed the name now... I'm sitting at home) and check to see if the server is still bound to the OD master (from when you pointed it there in step 1).
There are some 'interesting' features when running 10.4 OD and touching it with a 10.5 server/util; I learnt the hard way!
Personally, I would ensure your backup is functioning, do a image of the server HD and reinstall 10.5 server from scratch. It should also rid you of any 10.4->10.5 upgrade bugs which may be lurking in the background...
Michele

Locked out of account, can't contact via e-mail

To any Verizon wireless customer support team,
My credit card has expired and I am not able to update the information on your website. I have been abroad for the last nine months and do not have access to my cell phone.
When I went to sign into 'My Verizon' it claimed my account was locked, so I cannot access it, and that I needed to call an 800 number which I do not have access to here.
When I attempted to contact customer service via e-mail, I was unable to find any link to customer service. I cannot reply to the e-mails informing me that there is a problem with my payment, and there is no contact information listed in them. This is the only forum I could find to attempt to contact customer service, so I hope it works.
I apologize for the inconvenience of the payment issue, but if you could contact me in a way which I can respond electronically, I can clear it up immediately. Prior to traveling I called and suspended service and informed a service representative of what was going on, so there should be a note somewhere in my account.

Hello isikhulu,
I would love to help you update your payment information! Thanks Budone for providing the global support number for assistance! Isikhulu you can also contact us via Facebook, Twitter @VZWSupport, email here http://bit.ly/FJncH and you may also DM me your name and mobile number as well. Please let me know if this is resolved. Thank you!
TominqueB_VZW
Please follow us on Twitter @VZWSupport

TS1424 Locked out of account

Can not buy music i tunes and I pass word questions are wrong fix it or I will stop buy from I tunes

These are user-to-user forums, you are not talking to Apple here, nobody on here can fix anything for you.
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

TS2446 trying to get in to locked out iTunes account

ITunes will not let me access my account for security reasons. how do I unlock this and gain access?

If you still have access to that email account then you can try getting the account's password reset : http://iforgot.apple.com
If you don't have access to the email account then you can try contacting Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

ICloud/iTunes Account Locking out Active Directory Account [?]

The facts:
I have been having this problem for the past four+ months.
My work email address is my iTunes account name
My work AD account gets logged out most evenings, sometimes within an hour of leaving work, sometimes late at night
I know when my account is logged out because my iPhone will ask for my Exchange password, or I cannot get into Outlook Web Access
When my iTunes/iCloud account password is the same as my Active Directory password this does not happen. When this was the case earlier this year I went 90 days without a lockout. The day after my password expired and I changed my password - locked out again
Exchange recognizes two mobile devices, my iPad2 and my iPhone 4, as mobile ActiveSync clients
I have reset both of these devices, updated to the latest iOS and reinstalled and reconfigured my apps
This occurs even when neither of these devices has an active ActiveSync account set up to use my work Exchange server
The keyrings (Mac) and Credential Managers (PC) of all my home machines have been sanitized
Mail (Mac) and Outlook are not configured on my home machines, and they are not affiliated with the work domain in any way
From these facts it seems to me that the issue is:
There exists a machine attempting to reach my Exchange account using a password I have used in the past
If it is a computer that I have possession of, it must be an iDevice, because this behavior has still occurred when all others have been powered off
If it is an iDevice under my control then it is something in iCloud/iTunes, because it does not depend on having the Exchange account configured on either iDevice and those are the only applications with knowledge of my work email address
So,
If it is my iCloud/iTunes account then WHY in the name of all that is sacred is it hitting my work Exchange server and locking out my account?
I can think of no other -possible- devices or online services that have both that password, and knowledge of that email address. I remotely wiped an old phone that might have had the email account configured.
Help?

I would very much like to hear from someone at Apple regarding this as I'm having a very similar if not the exact same issue.

AD account getting locked out after password change in Jabber

When user changes his network credentials and does not update them in Jabber. Jabber will still try to connect to phone services and voicemail with the old credentials which is leading to their account getting locked in AD after three attempts.
We are using Jabber 9.6.1, so a fairly new version.
Can some suggest if there is a workaround?

Hi,
We are seeing a similar issue after the user has changed their AD password the account repeatedly gets locked out when they try to log into Jabber.
We are also using Cisco IM&P and our CUCM is LDAP synced
I am interested to know why you are asking if LDAP authentication is configured?
Regards,
Andries

I am locked out of my account because my password includes "[" and my computer is set to spanish. In spanish that key doesn't work. How do I gejt back into my computer?

i am locked out of my account because my password includes "[" and my computer is set to spanish. In spanish that key doesn't work. How do I gejt back into my computer?

If the user account is associated with an Apple ID, and you know the Apple ID password, then maybe the Apple ID can be used to reset your user account password.
Otherwise*, boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar.
In the Terminal window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window opens.
Select your boot volume if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Follow the prompts to reset the password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.
Select
 ▹ Restart
from the menu bar.
You should now be able to log in with the new password, but your Keychain will be reset (empty.) If you've forgotten the Keychain password (which is ordinarily the same as your login password), there's no way to recover it.
*Note: If you've activated FileVault, this procedure doesn't apply. Follow instead the instructions on this page:
If you forget the password and FileVault is on

Sending an User an email using SCORCH based on a SCOM alert that his/her account was locked out.

Hi,
I am interested in finding a solution for the following topic.
We would like to send an email to an End-User who's Windows Account has been locked-out. Besides the fact there are measures in place to deal with the situation in general (Monitoring by SCOM 2012 R2, looking for eventid:4740) we would like to notify the
End-User about this event too.
So, we have SCOM 2012 R2 in place to collect all the necessary information at a central location, if you will. The tricky part is to take the information and create an email containing the email address of the User who's account was locked-out. That information
resides within the Description of the Event.
Having asked around basically everyone is pointing to Orchestrator to do the job. Being new to that topic I wonder if someone else has that type of requirement and maybe already found a solution.
So key is, SCOM collects the information from all DCs, has a rule to identify EventID4740, than Orchestrator comes into play to take that Alert and send out an email to the user, who's name is part of the Event Description.
Any ideas are greatly appreciated.

Hello,
first you need to setup System Center Orchestrator:
http://technet.microsoft.com/en-us/library/hh420387.aspx . The current version is System Center 2012 R2 Orchestrator.
You also need to register, deploy and configure the System Center Integration Pack for System Center 2012 Operations Manager (download of the current version:
http://www.microsoft.com/en-us/download/details.aspx?id=39622&WT.mc). You need to install The OpsMgr Operantion Console on the Orchestrator Runbook Server that it works, or
http://blog.coretech.dk/jgs/sco-2012-use-operations-manager-integration-pack-without-installing-opsmgr-console-on-runbook-servers/.
In the event description of 4740 there's the account name not the email address. If the email addresses for the users are maintained in Active Directory register and deploy the Active Directory Integration Pack for System Center 2012 - Orchestrator (also
located in the download above).
With that all you can build a Runbook like that:
Or do you have or want to write a PowerShell-Workflow for that you can use this with Service Management Automation (SMA), contained in the setup of System Center 2012 R2 Orchestrator.
Regards,
Stefan
www.sc-orchestrator.eu ,
Blog sc-orchestrator.eu

I've forgotten one of my answes to the "security questions" now I am locked out of my account. All I wanted to do was buy an album and now I am "locked out" how do I get Itunes to let me buy this album?

I am not a ferquent user of Apple aside to download music on to my Ipod touch and I am not overly pleased with it. All I wish to do is download and ablum and cannot remeber the answers to one of my security questions.*seeing as I rarely use it* now I am locked out of my account and all and all very annoyed. how do I become unlocked and change my security questions so that I may download this album and stop using Itunes all in all.

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

Can I enable the root user account from the log in screen when I am locked out of the machine?

Hello everyone,
I am working on my friends mac to get it ready to sell. I went into the advanced options of the user and changed the name of the account. That's all I changed. I did read the warning that said if anything was changed it could cause damage, that's why I only changed the name of the user account. I didn't want to mess with anything else. Well, needless to say, I am locked out of the machine. Apparently the root user, system administrator, account was not enabled and I am stuck at the screen that I can get to with my installation disc. So how can I enable the root user account and get back onto the machine from the screen I am at? Can I enable the root user from terminal? I spent a good 8 hours yesterday researching this topic and have come up empty. Changing passwords from commands in terminal is not the problem. I am given just one account to choose from to log on and it's not accepting the password because of the changes I made in the advanced options menu.
Is there any hope of getting this thing going again? Or have I just screwed myself over?
Thanks for your help!
Leah

You can reset the password.
http://pondini.org/OSX/Password.html
Do you need to recover data from it before you sell it? If not you can just wipe the disk and prepare it for sale.
See > Apple What to do before selling or giving away your Mac
http://support.apple.com/kb/HT5189?viewlocale=en_US&locale=en_US
Also See Thomas Reed's How to Prepare your Mac for sale
http://www.thesafemac.com/how-to-prepare-your-mac-for-sale/
and this thread
https://discussions.apple.com/thread/5474062?tstart=0

HT204053 If I add a new iCloud account to my iPhone 5, will I be "locked out" because I'm using a new Apple ID to do it? Do I have to use a new Apple ID to create a new iCloud account? Want to separate calendars/contacts for 2 iPhones now using 1 iCloud a

If my husband add a new iCloud account to his iPhone 5, will he be "locked out" because he's using a new Apple ID to do it? Does he have to use a new Apple ID to create a new iCloud account? He set up his phone using my Apple ID because we didn't know any better. Now we want to separate calendars/contacts, but are afraid of the 90-day lockout.

Welcome to the Apple Support Communities
You can change the Apple ID without any problem. On his device, go to Settings > iCloud > Delete account and login with his Apple ID so he'll get his information. iCloud needs an Apple ID, so if he hasn't got one, he must create an Apple ID > http://appleid.apple.com
When you delete the iCloud account, all the information will be deleted, so I recommend you to turn off each service before deleting iCloud

My usual iCloud account has been locked out. I tried the email link - didn't receive an email. So I created a new Apple ID with another email but now I can't access my other Apple ID Mail, etc..

My usual Apple ID/iCloud account has been locked out. I tried the email link - didn't receive an email. So I created a new Apple ID with another email but now I can't access my other Apple ID Mail, etc.. How do I get the Apple ID I want to use working again? Help.

Hi JkeeneSoldano,
Thank you for visiting Apple Support Communities.
To regain access to your Apple ID, try to reset your password using one of these methods:
Answer your security questions. Use these steps if you know the answers to your security questions.
Use email authentication. We'll send you an email that you can use to change your password.
Use two-step verification. If you set up two-step verification, you can use it to change your password. You just need your recovery key and a trusted device.
From:
If you forgot your Apple ID password - Apple Support
If you need to use the email verification method but don't receive the reset email, see this link for more help:
If you didn't receive your verification or reset email - Apple Support
Best Regards,
Jeremy

Locked out of account

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