Locked out of adobe cs4 design premium because i do not have a serial number?

any help?

That could be a normal situation.  If you can explain why it is n't then it might be possible to offer some help.

Similar Messages

  • Install CS4 Production Premium from Design Premium CS3, but does not recognize CS serial number

    Try almost half day already but still do not know how to overcome the problem.
    My operation system is Windows XP SP3.
    I am installing Production Premium CS4 and it is an update version from Design Premium CS3. I tried to input my CS3 serial number in when it is needed, but it always gave me "Invalid Serial Number". I tried to install the Design Premium CS3 to the computer. The serial number is right and programs work fine. Then I tried to install the CS4 again. First, it cannot find my CS3 just installed before. Second, the serial number for CS3 still does not work. Any idea?
    I saw so many people posted the installation issues here. How come Adobe does not do anything to improve the product. I also called the customer support. After waiting 10 min, a guy asked my ID and then total silent. I called again and this time, I had to wait 20 min. Another guy told me this is tech issue so I need to call tech support. He gave me a 1-800 number but I tried, the number is invalid. I have been thought Adobe is a good company before. I really need to rethink that.

    Thanks, Bob. Indeed, it was my typo in the message (not CS, should be CS3). My purchase was right (I even discussed with Adobe Store person before I placed the order). I have Design Premium CS3 and the updates I brought is the one which can update from Design Premium CS3. Actually in the menu where I can input my CS3 serial number, it has several options and one of them is exactly Design Premium CS3. See this page: http://www.adobe.com/products/creativesuite/production/upgrade/ (I ordered the 2nd option. I ordered from a vendor which charged me $579).

  • I threw up the box before installing photoshop elements 13 and now i can not installed my brand new photoshop because i do not have a serial number

    I threw up the box before installing photoshop elements 13 and now i can not installed my brand new photoshop because i do not have a serial number

    When you buy software, the serial number is really what you're buying, since the software is typically downloadable. So don't throw it away in the future.
    If you registered the software before you threw away your serial number, then Adobe may have a record of your purchase.
    You could try chatting with a Support Agent:
    https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html

  • While upgrading Adobe Creative Suite CS4 ME into Adobe Creative Suite CS5.5 Design Premium, I get an error saying This serial number is not of a qualifying product, please try another. I used to be able to get a code from customer service but I can't get

    While upgrading Adobe Creative Suite CS4 ME into Adobe Creative Suite CS5.5 Design Premium, I get an error saying This serial number is not of a qualifying product, please try another. I used to be able to get a code from customer service but I can't get to the chat. Please advise!!!!

    MoeGhazal I reviewed your account and it looks like you have have upgraded from a CS4 volume license for Design Premium to a retail upgrade of Design Premium 5.5.
    I also show that you made two purchases of CS5.5 Design Premium but the second purchase was canceled.  Please make sure you are utilizing the serial number which ends in 7886.
    If you are using the correct serial number then it is likely the installer will not recognize your volume license CS4 serial number as being valid for an upgrade.  If you can contact our support team then you can be walked through an unlocking procedure to allow you to proceed with the installation.  You can contact our support team directly at Contact Customer Care.  You may want to try installing a web browser you have not previously utilized.  It is likely a toolbar or some other software application is affecting your ability to access chat support successfully.
    If you are still unable to reach our support team then please verify the information under your account is accurate.  If you can please then update this discussion after confirming this then I can request a member of our support team contact you directly.
    Again I would recommend reaching out directly if possible as it will be the most efficient method of resolving your current error.

  • How do I install Adobe CS4 Design Premium on a Non-System Drive?

    I am trying to install Adobe CS4 Design Premium on a Non-System Drive, but it appears
    that there is no option to do so. Is there a workaround to changing the installation location?

    Hi Bob,
    Thanks for your answer. The reason is because I am working on a Navy computer with limited space on my C Drive.  I have more space available to me on a "D" Drive.  I am running Windows XP with 3GB RAM and 17GB on the D.  I only have 10GB on the C Drive, but that needs to stay open for system patches, & other software.  Adobe Acrobat Pro 9 is installed on the C.
    Thank you for your response.
    v/r,
    Bonnie Wagner
    Command Webmaster
    NAVFAC SW CIO
    (619) 532-2338

  • Hello, I own a license for Adobe CS5 Production Premium and Adobe CS4 Design Premium for Windows/PC. I am switching to an OSX/MAC system. Is it possible to transfer my licenses to the new platform?

    Hello, I own a license for Adobe CS5 Production Premium and Adobe CS4 Design Premium for Windows/PC. I am switching to an OSX/MAC system. Is it possible to transfer my licenses to the new platform?

    It's possible to transfer licenses but it must be done by contacting a Customer Service representative by phone or web chat. They'll probably have you submit a form.
    Contact Customer Care

  • Adobe CS4 Design Premium Compatability

    Hello,
    My daughter is required to use Adobe CS4 Design Premium by her School. I will have to buy a new laptop for this purpose. In this regard, I have few queries:
    Most laptops come with Windows Vista Home Premium (64-bit) OS. Since the Adobe website states that this program is certified for 32-bit, I am not sure whether CS4 could perform perfectly on Vista 64-bit platform?
    If the answer to the above is yes, then I intend to purchase a laptop with specs of Intel Duo 2 Core T6500 (2.1 Ghz 800 FSB 2MB Cache), 4GB RAM DDR2 800 MHz, display 1280 x 800, and 250GB 5400 rpm hard drive. Is this hardware sufficient to run CS4?
    I am a layman as far as technology is concerned. I called up Adobe technical support 2 times: first time they said it wont work and second time they said it will work!!. I am totally confused. Since this means a significant investment to me, I request help and guidance from anyone on this subject.
    Thanks,
    AlokSaap

    As you realize, the sky is the limit in terms of how you can configure a system. You could literally spend $10,000 on a new production PC but that certainly would not necessarily buy you any advantage unless you had particular needs that could take advantage of the extra juice that such a pricey configuration provides.
    The problem with your request is that it doesn't say really what the typical user of these 2 to 3 new production PCs will actually be doing. For example, are they doing simple web page design in Dreamweaver with occasional entry into Photoshop to edit low resolution images for web display? Or are they jack-of-all-trade designers with windows open in InDesign, Photoshop, and Illustrator simultaneously dealing with graphically very complex and large files? Dedicated to graphics work or are there half a dozen browser windows plus Outlook (or some other e-mail client) open simultaneously?
    Personally, I tend to “over-configure” on the basis that if I buy high quality systems not quite at the bleeding edge, but closer to the leading edge, I'll have a system that has a useful lifetime of at least four to five years although Adobe does “allow” its engineering employees' systems to be replaced every three years. I am currently running on a Dell Precision 5400 workstation (current model is 5500) with dual Xeon Quad Core 3ghz processors, 8GB of memory, two 15000rpm SAS (serially attached SCSI) 300GB disk drives, a DVD+/-R burner, gigabit Ethernet, Bluetooth, and an nVidia Quadro FX 1700 video card driving a Dell 3007WP 30" monitor (2560x1600pixels). I have a very pedestrian Dell keyboard, but a Microsoft 8000 Bluetooth mouse. I do run quite a bit of stuff on this system using it as the hub in my office for running backups of other systems (to a bunch of IEEE1394-attached external drives), running InDesign, Illustrator, and Photoshop often in parallel, running tests against a development copy of the Adobe PDF Print Engine running on my system, as well as having e-mail and browsers open at all time. This system is running Vista Ultimate SP2 64-bit. This is really overkill for most users.
    What you can get away for your users with of course depends on the tasks they will be running per my questions in the second paragraph above. Without those answers, some generalities:
    (1)     Unless you are doing heavy video work, you really don't need more than one processor. A single processor at approximately 2.5 ghz or better with either 2 or 4 cores will do fine in most cases.
    (2)     Memory is relatively cheap and will enhance performance more than almost any other resource you can buy today. In conjunction with that, go for either Vista 64-bit or Windows 7 64-bit (stay away from XP 64-bit like the plague). Why? Even though only Photoshop currently has a 64-bit version that can take advantage of 64-bit processing on its own, the 64-bit OS supports more than 3GB of memory and as such allowing larger amounts of real memory, you avoid the tremendous amount of disk thrashing that goes on as part of virtual memory paging operations when a whole bunch of applications running concurrently are competing for a small amount of real memory. I personally recommend 8 GB of memory in conjunction with Windows 64-bit as a minimum, even on new notebook systems!
    (3)     Disk performance is also key, especially if you are dealing with large data files. As such, 10000rpm Serial ATA or 15000rpm SAS (serially attached SCSI) drives make a tremendous, noticeable difference in performance. However, high performance disks are quite pricey, especially the SAS ones since it is now a limited, specialty market. (For new notebook systems, avoid anything other than 7200rpm drives - the difference in cost for a 5400 versus a 7200rpm drive is quite small now. I just bought a new 500GB 7200rpm drive to update my notebook system - the cost of the drive was less than $150.)
    (4)     You don't need a smoking video card (those things that cost upwards of $500 to $1000) to support the Adobe Creative Suite unless you are doing extensive video work or playing high performance video games in your spare time. Typically, a mid-range video card that supports very high resolution (such as 2560x1600) will be fine. What you don't want, either on a desktop system or a notebook computer, is an “integrated display adapter” that shares memory with the CPU. Typically, such video support appears on low end desktop and/or notebook computers - avoid like the plague!
    (5)     For desktop systems, I'm partial to large, high resolution monitors even though my vision is quite good. I'm dealing with graphic arts and I need/want both high resolution and real estate. Although these 30" 2560x1600 monitors are relatively expensive, with reasonable care, they can last for years. I have one such monitor that is now in its fifth year with no degradation of quality. Cost per day is very low to keep your eyes from going crazy and to make your work more efficient. Once you use one these babies, you can't go back!
    (6)     No preference on motherboards. That decision is generally made for you if you order a system from a major vendor. I personally am not into build-it-yourself systems. Not that I can't build those, but quite frankly, my own time is worth something and my biggest problem is having enough time to do everything I want. I get no particular pleasure in DIY computer building.
    More if you give me more specifics about the usage profiles for the systems you will need to purchase.
              - Dov

  • Is there a way i can install one licensed adobe cs4 design premium in both my desktop and lap top?

    I just bought a macbook pro and would like to install adobe cs4 design premium on it, but I also like to keep it install on my desk top. Is there a way i can install one licensed application on both computers? Thanks for your help.

    Read the license agreement . There will be a lot of impenetrable legalese gobbledygook in it, no doubt, but I bet it will be crystal clear on the subject of how many computers the software can be installed and activated on at once.
    My money is on one.

  • Upgrade Adobe CS4 Design Premium to CS 6

    Hello,
    I bought an Adobe CS4 Design Premium liecense for windows and I want to upgrade it to CS6 on Mac.
    How can I do this and what are the costs ?
    Thank you.
    Robert KRISTOF

    You don't. You missed your deadlines. You can only buy a fresh CS6 license.
    https://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_ creativesuite6.html?start=10
    Mylenium

  • I own Adobe CS4 Design Premium Suite and want to install it on 2 computers in my home. Can I with 1 serial number?

    I own Adobe CS4 Design Premium Suite and want to install it on 2 computers in my home. Can I with 1 serial number?

    Yes.  A single user license allows for activated installations on two machines of the same platform type (Windows versus Mac).  A limitation in this allowance is that only one of the machines can be using the Suite software at any given time.

  • Adobe CS4 Design Premium software

    I have the Adobe CS4 Design Premium software that was purchased 10-09.  I am trying to install it on my Desktop Computer and keep getting an error message.  I had it installed on the Desktop which was running Windows XP and my hard drive crashed.  I install a new hard drive with Windows 7 on it.  I did have the CS4 suite installed on the old hard drive.  How can I get past the error message on the first install disk so that I can complete the installation and have all of the apps running correctly?
    Peggy

    And that error message is exactly...? You have omitted the most important part.
    Mylenium

  • I purchased Adobe CS4.  I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite.  What can I do?

    I purchased Adobe CS4.  I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite.  What can I do?

    Contact support if you have serial number issues. Otherwise start by checking this stuff:
    Sign in, activation, or connection errors
    Mylenium

  • I have original cs3 master collection but scratched. i need to install it on my macbook pro (mavericks). Adobe download links don't work. I have original serial number. what should i do? i paid a lot for the package.

    I have original cs3 master collection but scratched. i need to install it on my macbook pro (mavericks). Adobe download links don't work. I have original serial number. what should i do? i paid a lot for the package.

    Downloads available:
    Suite:  CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5 | 4 | 3
    Captivate:  7 | 6 | 5
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how els

    I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how else to find the serial number. Please help!

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • What can I do if I do not have a serial number, because LR 5 was an additional to my Leica purchase?

    What can I do if I do not have a serial number, because LR 5 was an additional to my Leica purchase?

    I do not know what a Leica is but if it is a computer that came with Lightroom installed then you should contact whoever sold you the machine to see if they provide access for the installation files. 

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