Locked out of all Adobe CC apps by endless loop of sign in screens

I updated all my CC apps:Lightroom, Photoshop and Bridge this morning, using the CC updater.  All appeared to go well with the downloads and installs, but now I can't open any of these because I get a pop up requiring me to sign in with my Adobe ID, and that screen just repeats in an endless loop.  Help!

Just got through a chat with Adobe support.  The solution was to go to the Program Data Folder for Adobe: %ProgramData%/Adobe, and rename the SIStore folder to SIStore_old.  Some file or files in this had presumably become corrupted, and forcing a re-creation of the files and folder set things right again.

Similar Messages

  • Since installing Maverick, all Adobe CC apps crash when I am trying to save or import.

    Since installing Maverick, all Adobe CC apps crash when I am trying to save or import.  I might be able to save the file if I do not try to select anything other folder than the current folder that opens (last opened).  I do not use the cover view option (I see some have had problems with that), but almost always have it in list view.
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    Also, is it just me or does it seem like Mac crashes more now with Maverick than before?

    Here is a portion log from Photoshop CC from Step 1
    Date/Time:       2013-11-22 19:22:56 -0500
    OS Version:      10.9 (Build 13A603)
    Architecture:    x86_64
    Report Version:  18
    Command:         Photoshop
    Path:            /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
    Version:         14.1.2 (14.1.2.427)
    Parent:          launchd [205]
    PID:             437
    Event:           hang
    Duration:        1.16s (process was unresponsive for 9 seconds before sampling)
    Steps:           12 (100ms sampling interval)
    Hardware model:  iMac9,1
    Active cpus:     2
    Fan speed:       798 rpm
    Free pages:      338236 pages (+1861)
    Pageins:         16 pages
    Pageouts:        0 pages
    Swapins:         0 pages
    Swapouts:        0 pages
    Process:         Adobe Photoshop CC [437]
    Path:            /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
    Architecture:    x86_64
    Parent:          launchd [205]
    UID:             501
    Task size:       55405 pages
    CPU Time:        1.087s
    Note:            Unresponsive for 9 seconds before sampling
      Thread 0x3216     DispatchQueue 1          priority    0-35   cpu time   1.086s
      12 ??? (Adobe Photoshop CC + 10804) [0x100002a34]
        12 ??? (Adobe Photoshop CC + 2967993) [0x1002d49b9]
          12 ??? (Adobe Photoshop CC + 2967772) [0x1002d48dc]
            12 ??? (Adobe Photoshop CC + 556898) [0x100087f62]
              12 ??? (Adobe Photoshop CC + 23843020) [0x1016bd0cc]
                12 ??? (Adobe Photoshop CC + 23838178) [0x1016bbde2]
                  12 -[NSApplication run] + 646 (AppKit) [0x7fff86dfea29]
                    12 ??? (Adobe Photoshop CC + 23836328) [0x1016bb6a8]
                      12 ??? (Adobe Photoshop CC + 23833549) [0x1016babcd]
                        12 -[NSApplication sendEvent:] + 2021 (AppKit) [0x7fff86fae744]
                          12 ??? (AdobeOwl + 223946) [0x1043f6aca]
                            12 -[NSWindow sendEvent:] + 3721 (AppKit) [0x7fff8700df71]
                              12 ??? (Adobe Photoshop CC + 24599380) [0x101775b54]
                                12 ??? (Adobe Photoshop CC + 24595429) [0x101774be5]
                                  12 ??? (Adobe Photoshop CC + 547869) [0x100085c1d]
                                    12 ??? (Adobe Photoshop CC + 541782) [0x100084456]
                                      12 ??? (Adobe Photoshop CC + 9041949)
    I also see this message:
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    Process:         Adobe Photoshop CC [939]
    Path:            /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
      11 ??? (Adobe Photoshop CC + 10804) [0x100002a34]
        11 ??? (Adobe Photoshop CC + 2967993) [0x1002d49b9]
          11 ??? (Adobe Photoshop CC + 2967772) [0x1002d48dc]
            11 ??? (Adobe Photoshop CC + 556898) [0x100087f62]
              11 ??? (Adobe Photoshop CC + 23843020) [0x1016bd0cc]
                11 ??? (Adobe Photoshop CC + 23838178) [0x1016bbde2]
                                          11 ??? (Adobe Photoshop CC + 23838420) [0x1016bbed4]
                                            11 ??? (Adobe Photoshop CC + 554787) [0x100087723]
                                              11 ??? (Adobe Photoshop CC + 555164) [0x10008789c]
                                                11 ??? (Adobe Photoshop CC + 582218) [0x10008e24a]
                                                  11 ??? (Adobe Photoshop CC + 551140) [0x1000868e4]
                                                    11 ??? (Adobe Photoshop CC + 1096492) [0x10010bb2c]
                                                      11 ??? (Adobe Photoshop CC + 1066245) [0x100104505]
                                                        11 ??? (Adobe Photoshop CC + 1106928) [0x10010e3f0]
                                                          11 ??? (Adobe Photoshop CC + 9028189) [0x10089c25d]
                                                            11 ??? (Adobe Photoshop CC + 543403) [0x100084aab]
                                                              11 ??? (Adobe Photoshop CC + 9047434) [0x1008a0d8a]
                                                                11 ??? (Adobe Photoshop CC + 539561) [0x100083ba9]
                                                                  11 ??? (Adobe Photoshop CC + 23909304) [0x1016cd3b8]
            11 ??? (Adobe Photoshop CC + 24013556) [0x1016e6af4]
              11 ??? (Adobe Photoshop CC + 26858074) [0x10199d25a]
                11 ??? (Adobe Photoshop CC + 26851948) [0x10199ba6c]
                  11 ??? (Adobe Photoshop CC + 26855800) [0x10199c978]
                    11 ??? (Adobe Photoshop CC + 2771725) [0x1002a4b0d]
            11 ??? (Adobe Photoshop CC + 24013556) [0x1016e6af4]
              11 ??? (Adobe Photoshop CC + 2351757) [0x10023e28d]
             0x100000000 -        0x103bb5f07  com.adobe.Photoshop 14.1.2 (14.1.2.427) <CC99E953-1231-383F-BC67-BCE95BA4E2A7> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
             0x106bf3000 -        0x107282fef  com.adobe.PlugPlugOwl 4.0.1.34 (4.0.1.34) <762B5A6D-E532-3EDD-9E8C-6A52F77BF985> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/PlugPlugOwl.framework/Versions/A/PlugPlugOwl
             0x10ff7d000 -        0x10ffffff7  MultiProcessor Support <551607FA-AC71-39ED-871E-0F26335ADF89> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/Extensions/MultiProcessor Support.plugin/Contents/MacOS/MultiProcessor Support
             0x116600000 -        0x116848ff7  com.adobe.PSAutomate 13.0 (13.0) <C674EBC3-36AA-368A-B400-0EB597CC8F23> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/Extensions/ScriptingSupport.plugin/Contents/M acOS/ScriptingSupport
             0x1168cb000 -        0x1168d9fff  com.adobe.boost_threads.framework 7.0.0 (7.0.0.0) <C44EEFDE-8A50-303A-8DF6-197E37C34DFC> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
             0x118bb8000 -        0x118c19ff7  com.adobe.dvatransport.framework 7.0.0 (7.0.0.0) <0BF14F9A-4525-3A85-8F11-174E23A01D57> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/dvatransport.framework/Versions/A/dvatransport
             0x11cfdd000 -        0x11d227fff  com.adobe.dvacore.framework 7.0.0 (7.0.0.0) <DE7B7941-89B3-3A19-A7BE-28E9BB2BC2DD> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
    Path:            /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/AdobeCrashReporter.framework/Required/AdobeCrashDaem on.app/Contents/MacOS/AdobeCrashDaemon
    Parent:          Adobe Photoshop CC [939]
    Responsible:     Adobe Photoshop CC [939]
    Responsible:     Adobe Photoshop CC [939]
    Not sure if any of this helps...

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    So I'm just trying to figure out why it's such a common problem that the Adobe CC apps crash that there is no simple fix to find online. I've been jumping through hoops, following all sorts of forums but none them help. Even went as far as disabling my graphics card and launching the apps. I'm paying for the worst product ever in my life. And when I chat with someone they refer me to call Adobe during business hours. Well I work and go to school full time during the time my time does not have any room to haul my laptop and play trouble shoot. Guess I have to miss work and skip school to get money's worth. Thanks a lot Adobe. In my major I will be using Adobe products across the board. If there is anyone out there who has found a solution please let me know. Or hey I know if anyone who works for Adobe has a solution can you please help me out.

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  • All Adobe CS1 Apps Crash on Startup!  Preferences?  Permissions?  Fonts?

    Hey, everybody. Yesterday, after my lunch break, all of my Adobe CS1 apps are freezing my system upon startup. I reinstalled the apps twice to no avail. Next, I verified and repaired permissions on the HD. Nothing. I deleted the app preferences in the User/Library, and tried restarting, but they lockup before they get a chance to rebuild the prefs. I also verified all my fonts through Font Book, found one damaged, removed it, but made no difference.
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    drwxrwxrwx+ 46 JoeBros staff 1564 25 Jun 15:08 Downloads
    drwxrwxrwx+ 45 JoeBros staff 1530 10 Jun 23:56 Library
    drwxrwxrwx+ 4 JoeBros staff 136 1 Apr 19:19 Movies
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    drwxrwxrwx+ 6 JoeBros staff 204 14 Jun 15:56 Public
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    I assume this access is open to everyone when I connecto any wireless network
    No necessarily, it depends whether you just changed your home folders and nothing else.
    But just your home folders present a problems as they should have extended attributes which are now removed. More on that later.
    Using one chmod to a directory affects all equally, though the files may have individually different permissions.
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    to write the ACL shown as @
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    You could just change those home folders to chmod 700 and see how it goes without the attribute, or bite the bullet and do an Archive and Install.
    I do not run parallels and so have no idea what is permissions should be.
    That Time capsule is starting to look pretty good now
    Message was edited by: roam2
    Message was edited by: roam2

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