Locked out of Apple ID for security reasons
I have two apple IDs one for living in the UK and one for living in the US. My US ID is fine, however I have been locked out of my Apple ID for the UK for security reasons. Anyone know how to get them to open it up again or help me reset my password?
Thks
Someone is trying to enter your apple id. This is not as scary as it sounds. It could just be a misconception on the other person's end. They believe your apple id is theirs and are trying their password which clearly is not working on your account. If your apple id is a me.com or mac.com it might not be able to be edited. Now if you had to create a new apple id you need to delete the non-apple email from your current account to build a new one. This should be a last ditch effort however unless you have no purchases on the account, because purchases are always tied to the apple id that made them. Family sharing can get you access to some of those purchases but you would still need the old account and password. Best to speak to a senior advisor at AppleCare to see what the best options are. The person you spoke to said to create a new account because that is a lazy answer meant to get you off their plate, No one at Apple can stop a random stranger from trying to put in your apple id and password a hundred times a day but maybe someone can get in touch with an engineering team or put your apple id into some sort of troubleshooting status to see what they can come up with. Only a senior advisor can do those things however.
Similar Messages
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stuck and i dont know what to do, can i get it unblocked using a different email?
Welcome to the Apple Community.
When your account becomes disabled, Apple provides the following recommendation:
"This message means that someone tried and failed to sign in to your account multiple times. The Apple ID system disables the account to prevent unauthorized people from gaining access to your information. You need to reset your password, following the instructions at the Apple ID website".
Visit iForgot.com and follow the instructions there.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID)
If that doesn't help you might try contacting Apple through iTunes Store Support -
I only sign in to iTunes' store about once a week or so. But during each of my last 3 attempts (on different days, several days apart) on my first attempt to enter my password and hit submit, I am immediately told that my Apple account has been locked for security reasons and it wants to take me to a page to reset my 'forgotten' password. I am using the CORRECT password.
Perhaps someone else is trying to break into my account or is mis-entering theirs but my account should not be getting locked like this. It is very frustrating to have to go through the reset password procedure each and every time I want to go into the store. It seems to me that Apple really doesn't want me to buy any more apps from them as they keep refusing me entry into my own account, each and every time I have tried to use it, for the past few weeks. I am not their best customer, but they aren't giving me much of a welcome invitation to become one, if I'm going to be treated like this.
I just bought my iPhone 4 less than 2 months ago. I paid extra money to upgrade early, just to get this phone because it was so highly recommended by everyone I spoke with in different stores (BestBuy and Verizon). I even bought the 2 year upgrade to my Apple services in case I needed to ever call them, and so far I haven't had to, yet. But I definitely will call them if this isn't straightened out.
It looks like this other user could be tracked and an email could be sent to them from Apple to let them know what they are doing - trying to sign into the wrong account, and are locking somebody else out of their own account because of their error....and to remind them of their correct information or how to get it and to write it down or save it somewhere so they don't keep on doing this.
I have seen literally DOZENS of other people in these discussions with exactly the same issue that I'm having so it is NOT an isolated incident, and it seems to be a growing problem as Apple's sales and user base continues to grow, so this problem is seriously needing to be addressed in some way, and soon, before they start losing new customers because of it. If I was still within my original 14 day return period with this phone, I would definitely be returning it and buying an Android model because of how frustrating this is to me. If my bank was doing this to me, I'd have already switched banks by now if they hadn't fixed it - just to give an example of how I feel about this.For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa -
How do I sort out 'Apple ID disabled for security reasons' after I had my old Email address and password erased but still showing ?? now I can't access my apple store Apps updates with new email address and password??
You might try contacting App Store Support: http://www.apple.com/support/mac/app-store/
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I have a very old apple ID that was used to install some of my first apps that I still use today such as Whats App. I cannot install updates for these apps because my apple ID is no longer operational and when I try and reset this apple ID I get an error message saying this apple ID has been blocked for security reasons. NB. I cannot reset using email verification as the email doesnt exist anymore and when I tried inputing my security questions I couldn't get past my birth questions and then got "you have too many failed attempts at verification...so this apple ID has been blocked".
The old Apple ID apps cannot be transferred to the new ID so you would be best to delete and download new.
For lockout issues with the Apple ID contact the store support staff at http://www.apple.com/emea/support/itunes/contact.html
For security questions reset, contact the country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team. -
Locked out of Apple ID AND lost Recovery Key for two-step verification
Hey guys,
Firstly, as the title implies, this is a double-whammy of a problem, and obviously, it is very much my fault. The reason I'm bothering to post this, however, is to find out if anyone else has had this issue and where they are at with it.
The story:
I set up two-step verification on my Apple ID about a year ago as I thought it was a good idea. I wrote the Recovery Key down as it told you to, and put it in a folder full of other important documents. In a epic mental lapse, however, I now remember later throwing out that folder, forgetting about my Recovery Key. Ya, that is my fault, I'm and idiot. Anyways...
Fast forward to a few days ago, and I all of a sudden received messages on all my devices saying that my Apple ID had been disabled for security reasons, and that I had to reset the account in order to regain access to it. Scary, but no problem, right? Well, after entering my Apple ID into iForgot.com, the first thing it asked me for was my Recovery Key. This is around the time I was banging my head against the wall in realization that I had thrown it away, but I was relieved to see the "Lost your Recovery Key?" option at the bottom of the screen. I was even more relieved to discover that I had what I needed to reset it: my current password and a trusted Apple device. The catch was that to reset it, I needed to log into my Apple ID to initiate it, which of course I couldn't do because it had been disabled, and the only way for me to disable it is, again, to enter in my Recovery Key. This effectively put me in and endless loop, without any apparent way of gaining accesses to my account. I did contact Apple about it, and I was ultimately told that the lock on my account was so tight, that not even Apple could gain access to it.
I understand that this level of security is probably the whole reason for the two-step verification in the first place, and I again concede that it was extremely foolish of me for forgetting about and discarding my Recovery Key, but a few things still don't make sense...
1. Why would they put a "Lost your Recovery Key?" link on the password recovery page when a password is needed to reset the Recovery Key itself?
2. As far as I can remember, Apple, in their briefing of how two-step verification works, did not bring up this scenario, which is probably relatively common. They DO mention that they can't help when you don't have access to two of the three necessary things for recovery, but they never brought up the apparent exception of if the account is disabled, in which case having two of the three things needed is not enough. I don't understand how they couldn't have mentioned this scenario.
3. Given the above thought, how could Apple not have some sort of special contingency for this type of situation? I profess my ignorance of how these types of systems are set up, but I would feel that there should be a special method for recovery in place if the account has been locked, and the owner is able to verify that they have the password and trusted devices.
I didn't mean to make it sound like a rant. I ADORE Apple, but this system seems like it's less than perfect.
Has anyone else ran into this issue? If so, is your situation similar to mine?
Thanks for any response!Hey everyone.
It's been awhile, but I wanted to share with anyone who is interested some general knowledge about this issue that I have learned while communicating with Apple support. Unsurprisingly, the issue is still unresolved, and I am under the impression that it will remain that way, but I'm still trying to get in touch with one of the senior representatives I spoke with a while ago who seemed to think that there might be a solution, so I suppose there is still a chance that things could turn out for the better.
Here's the rundown:
Anytime you are unable to sign in to or access your account because of "security reasons", your account is under what is called a "DS Lockout".
A DS Lockout on an Apple ID can be triggered for a few reasons, such as when too many failed logins to the Apple ID (using an incorrect password) are attempted, or when a purchase is made that Apple believes to be fraudulent.
Under normal circumstances, a DS Lockout only lasts for 8 hours, after which the lock is lifted and access to the account by inputting the correct password is re-enabled.
This is where the catch for anybody who set up two-step verification is.
According to one of Apple's security representatives, IF you have two-step verification enabled upon being inflicted with a DS Lockout, the 8-hour lockout period is extended indefinitely as an additional security measure (a feature, I suppose). Therefore, the only way to regain access to the account is by resetting the password, as waiting for the lockout to expire is no longer an option. And of course, resetting your password, as stated by Apple, is one of the situations in which you need your Recovery Key. EVEN IF YOU KNOW WHAT THE ACCOUNT'S CURRENT PASSWORD IS, the lockout prevents you from being able to input it as a means of authentication. You MUST reset your password in order to regain access, and you MUST input your recovery key in order to reset your password.
So, that seems to be the gist of it. It does make sense, but here's my problem:
Upon setting up two-step verification, Apple does warn you of many things, but they do not make any mention of this specific scenario. Indeed, it is very much my fault for loosing my verification key, but the thing is, I’m human, I make mistakes, and I know that I will continue to do so. One of the reasons I chose to take the risk of setting up two-step verification is because Apple explicitly stated that as long as I had access to two of the three required "keys" -- my Recovery Key, my password, and at least one of my trusted Apple devices -- I would always be able to gain access to my account. In other words, as long as I didn’t screw up so bad as to loose access to two of my keys, I’d be okay. Obviously, there is a huge exception to this case that, again, is not mentioned anywhere, hence all the confusion. Had I know that it was possible that it could come down to me needing a single, specific key to regain access to my account, I probably would have opted out of two-step verification, recognizing that as a busy college student who's constantly reorganizing and dealing with tons of forms, worksheets, and other various documents, it's not as easy to hold on to a slip of paper as it might be for others. I'm hoping that at some point, Apple adds a big, red warning to the setup process which reads something like:
"In the event that your Apple ID is locked due to a detected security risk, your Recovery key will be necessary to regaining access to your account; knowing your password and/or having access to any of your trusted devices will no longer be enough."
I really do appreciate how seriously Apple takes its security, but I think that there is still room for improvement. This should start with more clearly and fully stating the conditions of its security measures, as well as having its customer support be more educated on these conditions (they themselves stated that they had never been trained on issues revolving around two-step verification). Protecting someone's private information is important, but so too is making every possible effort to ensure that customers can't easily loose access to all the content and services that they have spent much time and money building up and using.
As stated above, I'm still trying to get a hold of the Apple representative who initially assisted me, so if I have any additional updates, I'll be sure to reply to this thread. I hope that anyone who is going through the same issue, or is simply curious, finds this information to be useful. -
How do you get your Apple ID unlocked from being disabled for security reasons?
How to get your apple account back from being disabled for security reason , I've reset my passcode many times and it still hasn't let me update any of my apps on my phone !
Hello there, Chrissysanders17.
It sounds like you're receiving the message “This Apple ID has been disabled for security reasons” when trying to update apps on your iPhone. The following Knowledge Base article reviews steps for resolving the situation:
If your Apple ID has been locked - Apple Support
If you've already performed the steps mentioned here, then this recommendation may be practical in your case:
If you can't reset your password and you don't use two-step verification, contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I have updated my 4S i phone with ios 8.1.2, while activating my iphone, i forgot my password. I am able to sign in my apple id in pc (manage my account) but not not able to sign in my i phone and message- your apple id has been disable for security reasons please help.
my apple id is with extension @ gmail.com but for activation it is mentioned that it is linked with extension of @me.comHi ulhas1frombanihal,
Welcome to the Support Communities! Because your account has been disabled, you will need to contact Apple ID account security to straighten this out.
Contact Apple for help with Apple ID account security - Apple Support
http://support.apple.com/en-us/HT5699
I hope this information helps ....
- Judy -
"This Apple ID has been disabled for security reasons" Every few weeks
I have had an iTunes account for years with no issue. Lately, I have been receiving the dreaded "This Apple ID has been disabled for security reasons" message every few weeks on my iPad 2(currenly, my only iOS device). I go through the process of reauthorizing my password and info and it works again for a while, then happens again some time later. It's getting annoying. I'm not sure what's changed. Only two computers are authorized to use my account and I am the only one who can log into either of them. No one knows my info and I live alone.
The only thing I can think is that it's a bot spamming my e-mail address and passwords in an attempt to hack my account. If that's the case, am I really going to have to go through this every few weeks just to use my iPad? Don't get me started on how stupid it is to have to type in your password to update existing apps. And that's usually when I find out, not when I actually purchase one.
Is anyone else having this issue? I'm wondering if it's more widespread. Some time ago, a chinese app was mysteriously purchased on my account. Apple refunded the purchase and reset my password. That was about the time that all of this started. The reviews on the app left no doubt that it was happening to numerous people and I have no idea how they would have forced a purchase on so many user accounts.Domin Harvey wrote:
PLEEEEEEEASE, please, please fix this!!
Everyone should keep a few things in mind:
This is an occasional problem affecting a vanishingly small percentage of the installed base. Look at the numbers of actual instances in just this thread, look at the gaps in time, etc.
Many many more ... me for example ... have never seen it at all. That doesn't mean it's not an irritation for those afflicted, but it does mean that it's not something likely to be seen as a critical issue affecting the whole base.
You aren't talking to Apple here in these user-to-user forums, at all, for any reason. This sort of communication is handled through their established Feedback links. If you can suggest a better way for them to handle things then make your thoughts and feelings known at —
http://www.apple.com/feedback/ipad.html -
I got locked out of my account for typing in the security questions in wrong to many times how do I reset?
Read Kappy's response in this discussion.
https://discussions.apple.com/thread/4096786?tstart=0 -
im trying to change my password for my apple id but its says that my account has been disabled for security reasons, how can i solve this problem?
Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it then works on your computer's iTunes but not your phone/iPad then try logging out of your account on the phone/iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it -
when trying to access my icloud account- your apple id has been disabled for security reasons.
i changed my password several times still cant activate my phoneHi, YeonatanJ.
Thank you for visiting Apple Support Communities.
I see you have reset your Apple ID password and the account still indicates that it is disabled. I would recommend reaching out to us via the article below.
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H. -
I couldn't remember the answers to my security questions. And I couldn't find the option to reset the questions. Now I'm locked out of my account for 8 hrs. What can I do to fix this?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(115315) -
Apple Id is Disabled for Security reasons 2 Step verfication enabeld
I have enabled 2 Step verification on my apple id Now my apple id is disabled for security reasons when i am trying to unlock its asking for recovery key after recovery key its asking for code on my trusted device but have sign out icloud on my trusted device so i am not receiving any code on my trusted device As apple say's on 2 step verification help topics that 2 step verification required 2 things So i have 2 things my recovery key and password but i am not able to unblock my apple id Am not able to login in my trusted device to receive code not able to login in Manage apple id page so please help me i am very frustrated
Thanks a lot
have a great dayContact Apple... no one in these user to user support forums can help you.
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i could not update my apps on my phone this morning,it told me my account was locked for security reasons ??to vist iforgot and reset my account and its looking for all my details again ,i have credit in my account,can you help
Apple ID- "This Apple ID has been disabled for security reasons" alert appears
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