Locked out of BT email - Password not recognised d...

Hi folks
3 days ago I could not log in to bt emails getting the 5 stage box suggesting my account had been compromised. I went through the suggestions, PC virus free, eventually managed to reset my password but I still could not log in, although the new password enabled me to log in to the My Bt page thus this forum. I spent via 3 separate phone calls to the off shore call centres a full 3 hours onto their technical support people.
On two occassions they actually gave me a new password over the phone for my account. Both times I still could not log in. We tried the BTyahoo log in page and bt.com, neither worked. They told me that my account has not been locked but could offer no solution.
I did try deleting all cookies, and I have tried logging in from other networks using a windows based PC and both Chrome and Internet Explorer 11. Each time I get the five stage box, or the message "try again with correct details and password."
Following my last phone call to BT I was promised to get a call back yesterday but there was no call.
In the meantime I am preparing to give up on this and move to Gmail for all emails. It is enough to drive you bonkers!
If anyone has an obvious solution your help will be massively appreciated.
I am running Windows 7 on my lap top.
Thank you....
Solved!
Go to Solution.

Hi folks
One aspect of my original topic still concerns me in respect of the phone contact I had with the off shore call centres. When I started the phone call the automated system mentioned that we will never ask you for your password details. And fair enough, they never did.
However, when everything else failed the call handler told me that he was resetting my password and "your new password is xyz" quoted verbally. I still could not log in.
However, consider the implications of what happened and what it means for your password security? The fact that a call centre worker has the authority to change your password and take possession of it if he/she was inclined to do so, surely that raises Big questions as to the security of your email account!
Would you agree with me that it is best to assume that your BT internet account could be viewed or accessed by people unknown to you and unauthorised?
Food for thought perhaps?
Your comments will be welcome.
I do seek to get my access back to BT emails however I will not be using BT as my preferred email provider in future. Having set up a gmail account, in the absence of a solution from BT, already I am much prefering their set up.

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Locked out of BT email - Password not recognised d...

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