Locked out of email account

Rang help desk wednesday15th July 5pm to advise i am locked out of email account upon return from OSWas advised yes, I was locked out due to hack attempt and that I would receive call/email (to gmail account) with 48 hrs to advise on how I could gain access to email account.Rang Thurs 16th July to again se how it was going, was told to wait untill Fri 17th for information to be sent.Used live chat to help desk 17th July 5pm to see what was going on.Yes, I am locked out and I would be advised within 4 business days of what was happening.4 business days with weekend = 1 week. And that was just to tell me what was going on, not an actual fix.This is my business email.I have 3 weeks of emails from clients, contractors and customers awaiting my action.I have wasted 3 plus hours trying get a answer.This is a problem of Telstras making.There is no weather issue holding up fix. There is no cable or harware that needs a tech to go and fix. This is a procedual problem that suits Telstras insterests, not mine. Telstra seems unwilling to fix this problem.Any attempt to have it escallated or get someone to call me that can solve the problem is refused.Appalling.

DrQwuerty90, tried the complaints way, no luck, again just got the service rep repeating back what was on his screen.4 business is not to solve, it was 4 business days to advise what was going on.4 business days to solve a internal process fault that they control?Really? This is the best they can do? No work around, no offer to help setup a alternative email account, to redirect email to this? Is it that hard?Telstra is more interested in observing it's processess, not reviewing them to assist customers or intervening in these processes.I'm just a small business who has to bow and scrape to the almighty process that Telstra has decreed is written in stone and wow to any one who dares says.."This is not good enough"Off to Ombudsman

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Uverse internet cancelled locked out of email account

Had to cancel my uverse internet. Been locked out of email since the first of the month and keep getting dicked around by att and uverse. final bill is paid, was told that after that is done, i get access. still no access. what the??

Hi ,
I am sorry about the issues you are having accessing your E-mail account, but I will be glad to help. I will be sending you a private message to gather more information and work on getting you back into your account.
-ATTU-verseCare

Keychain locks out my email accounts, how do I bypass it?

I am asked for my password to open my Macmail accts but it will not accept them. Keychain is corrupting them somehow and I cannot get to my mail. Any ideas what to do? The passwords are correct but macmail will not save them

Yep I tried that as well. It asks me for a password every time I open email. If I check to have Keychain remember it then the password is not recognized. If I do not check it the email acct. will open but I have to put the password in every time I use it. Very frustrating. I had Apple support helping to no avail and roadrunner support could not help. I have deleted and reinstalled it several times but only lost everything I had.

I've forgotten one of my answes to the "security questions" now I am locked out of my account. All I wanted to do was buy an album and now I am "locked out" how do I get Itunes to let me buy this album?

I am not a ferquent user of Apple aside to download music on to my Ipod touch and I am not overly pleased with it. All I wish to do is download and ablum and cannot remeber the answers to one of my security questions.*seeing as I rarely use it* now I am locked out of my account and all and all very annoyed. how do I become unlocked and change my security questions so that I may download this album and stop using Itunes all in all.

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

I am attempting to make my first purchase in the App store, yet it is asking me security questions I know I didn't enable and I keep getting locked out of my account despite resetting everything.

This usually wouldn't pose to be a problem, but I am a college freshman and I just redeemed my $100 giftcard to the app store. I am beyond frustrated and don't know what to do.
It is my first time making a purchase off of this Mac with this account, so it is asking me two security questions. It keeps asking me who my favorite and least favorite teachers were. I know for a fact that these are not the security questions I enabled, so I went in to change them again and logged out of everything. I logged back in and I was getting the same thing from the App store -- it was asking me questions I didn't enable. I've been locked out of my account for eight hours twice and all of my Mac's information is at home and not easily accessable to me, so I don't want to have to call and be asked for information I do not have.
What do I do? I need some crucial apps for classes that start in less than fourty-eight hours from now?
I have changed my appleID's information three times now: passwords, rescue email, and of course, my security questions. I am at my wits end and not pleased that I will possibly be losing $100!

You've been hitten by Apple's recent SNAFU. I fear you are SoL until their pending investigation fiasco is over with.

I am locked out of my account because my password includes "[" and my computer is set to spanish. In spanish that key doesn't work. How do I gejt back into my computer?

i am locked out of my account because my password includes "[" and my computer is set to spanish. In spanish that key doesn't work. How do I gejt back into my computer?

If the user account is associated with an Apple ID, and you know the Apple ID password, then maybe the Apple ID can be used to reset your user account password.
Otherwise*, boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar.
In the Terminal window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window opens.
Select your boot volume if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Follow the prompts to reset the password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.
Select
 ▹ Restart
from the menu bar.
You should now be able to log in with the new password, but your Keychain will be reset (empty.) If you've forgotten the Keychain password (which is ordinarily the same as your login password), there's no way to recover it.
*Note: If you've activated FileVault, this procedure doesn't apply. Follow instead the instructions on this page:
If you forget the password and FileVault is on

Trying to connect to a Windows share locks out users Windows account.

Right then I’m coming to the end of my tether !!!
I've got a user who needs to access a share on a Windows server. All is well and the user gets the challenge prompt but instead of letting him in it constantly challenges him locking out his windows account.
Now the share is on a DC so i cant make him a local Admin and the only way i can get this working is to have him in the domain admin group which is NOT the way forward, so i'm looking at permissions i guess.
Can anyone point me in the right direction to fix this .. Arhhhh

The Seagate drive at Amazon should work fine.
Your Maintenance & Service Guide may be helpful:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&docname=c03898001&lc=en&product=54381...
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

I got locked out of my account for typing in the security questions in wrong to many times how do I reset?

I got locked out of my account for typing in the security questions in wrong to many times how do I reset?

Read Kappy's response in this discussion.
https://discussions.apple.com/thread/4096786?tstart=0

I forgot my security questions, now Im locked out of my account. How can I log in. I just wanted to change my password

I forgot my security questions, now Im locked out of my account. How can I log in. I just wanted to change my password

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96789)

I couldn't remember the answers to my security questions. And I couldn't find the option to reset the questions. Now I'm locked out of my account for 8 hrs. What can I do to fix this?

I couldn't remember the answers to my security questions. And I couldn't find the option to reset the questions. Now I'm locked out of my account for 8 hrs. What can I do to fix this?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(115315)

How do I fix being locked out of my account? I know My password and Apple ID

How do I fix being locked out of my account? I know My password and Apple ID

Force iPad into Recovery Mode. Follow step 1 to 6 very closely.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times.

HT5312 I don't know the answers to my security questions and I don't know my rescue email. Now I'm locked out of my account. How do I fix this?

It kept asking me to answer security question and I don't know the answer because my account is super old. I don't know my rescue email either. My sister said if I just kept answering the questions wrong it would stop but instead I got locked out. Please help I have money on my account.

You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85343)

Using firefox with yahoo toolbar I cannot access my hotmail button, it locks up my email account, I cannot read/delete emails or log out of account.

I use the yahoo-firefox toolbar that has buttons you can access from the toolbar, mail etc. I have a button for Hotmail it goes to the account but locks up, it will not let me read/delete emails nor log out of my account. I can access it from another laptop that is not running the same versions of firefox/yahoo toolbar.

Last but not least, for the site that has the problem:
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can open the site's cookies individually.
Then try reloading the page. Does that help?

HT1918 If you are locked out of your account and you dont use that email address anymore, can you create a new account without losing your music library

If you are locked out of your Itunes account and you no longer use the same email address, can you create a new account without losing your music library

Just to let you know that I DIDNT swear in the last post. It was bleeped for using non offensive language. Just letting you know. (And @moderator this subnote isnt "off topic", its just letting colleagues know I'm not in the habit of swearing - something that the search and replace word-bot actaully makes it look worse than it is!!)
Many thanks - please dont delet this footnote (again)
Dom

Locked out of my apple id for security reasons but also locked out of email linked with the account, what do i do?

stuck and i dont know what to do, can i get it unblocked using a different email?

Welcome to the Apple Community.
When your account becomes disabled, Apple provides the following recommendation:
"This message means that someone tried and failed to sign in to your account multiple times. The Apple ID system disables the account to prevent unauthorized people from gaining access to your information. You need to reset your password, following the instructions at the Apple ID website".
Visit iForgot.com and follow the instructions there.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID)
If that doesn't help you might try contacting Apple through iTunes Store Support

Locked out of email account

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