Locked out of my iPhone  help

I Have an iPhone 4S and have changed my password today , and tried unlocking it after charging it from 0% battery and now it won't unlock with either of the passwords the new one! and the one before I reset it. Help me please, I don't know how to unlock it

The person at Sprint gave you wrong information, that would be if it was your account's password, not a device's passcode. If it's showing the connect to iTunes screen then you will need to plug the phone into your computer and you can then reset the phone - you may need to put the phone into recovery mode in order to do so : http://support.apple.com/kb/ht1808
You will then be able to restore/resync your content to it.
If you do it via a computer that it's not synced to , and which therefore doesn't have a backup on it, then (from here) :
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.

Similar Messages

  • Locked out of my iPhone 4 but iTunes won't let me restore it. Help!

    I'm locked out of my iPhone 4 but when I try to connect it to iTunes to unlock and restore it, iTunes is requiring me to enter my passcode on my phone, which the phone won't let me do because I'm locked out. Help please!?

    You need to restore using the computer you previouisly synced with, otherwise you'll be asked for the passcode.
    You didn't forget your passcode (that you use every day) AND lose the computer you sync with on the same day, right?  In that case, get the passcode from the phone's actual owner, or use recovery mode.

  • HT4972 Im locked out of my Iphone 4 help me cant restore

    PLEASE someone help Im locked out of my iphone 4 the password is not the one i thought so can i byepass the passcode with out restore

    1. Start iTunes on your computer (be sure it's up to date).
    2. Plug cable into USB port on the computer, not an external hub or keyboard port.
    3. Connect cable to phone.
    4. Press both home and power buttons until the Apple logo appears, then continue pressing the home button alone until iTunes detects the phone in recovery mode.

  • HT1212 I am locked out of my iphone. In resetting my passcode I must have hit a wrong digit, because the 4 digits I thought I used Don't work (and of course not my old passcode).  I have tried the instructions both for "if you have previously synced your

    I am locked out of my iphone. In resetting my passcode I must have hit a wrong digit, because the 4 digits I thought I used Don't work (and of course not my old passcode). I have tried the instructions both for "if you have previously synced your device with iTunes" and "If you have Never synced your device with iTunes" . Neither has worked and I'm in a vicious circle with each time after lengthy downloads it still all ends with the program, & my phone, asking for my passcode to proceed.  I'm not sure if I have ever synced to my mac book (i may have) but my address book seems to automatically update on both devices without the need to plug in. Thank you for any knowledgable help that could efficiently get me  out of this passcode ****!

    Hi DRussell,
    If you have not sync'd your device to your Mac then you will have to force the phone into recovery mode and restore as a new device. Read the information in this link and follow the instructions to recover the phone:
    http://support.apple.com/kb/HT1808
    Hope this helps!
    Cheers,
    GB

  • I have enlarged icons on the log in screen and can not enter my login code. I have tried enough times that I am locked out and my iphone 5 has been disabled.How do I fix this??

    I have enlarged icons on the log in screen and can not enter my login code. I have tried enough times that I am locked out and my iphone 5 has been disabled.How do I fix this??

    Hey there byambar,
    Welcome to Apple Support Communities.
    It sounds like you’re describing two issues, the first issue is related to the Zoom accessibility feature and the second issue is related to the device being disabled.
    Take a look at the article linked below to learn more about Zoom and the other accessibility features on your iPhone 5.
    Use Accessibility features in iOS - Apple Support
    This article will help you resolve the issue with your iPhone being disabled.
    Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
    Take care,
    -Jason

  • I was recently locked out from my iPhone.

    I was recently locked out from my iPhone. I dont want to wipe it totally though. Help?

    The only methods are described in the this article.  Your data will be erased, but if you backed up your phone to either iCloud or iTunes, you can then restore the backup with your data.
    iOS: Forgotten passcode or device disabled after entering wrong passcode

  • I got locked out of my iphone and it says i had to connect to itunes but how do i fix it now

    i got locked out of my iphone and it said i had to come to itunes to fix this and now i cant figure out how to reenable my iphone can anybody help me?

    Start iTunes on the computer you used to setup/backup the iPhone, connect the USB end of the cable to the computer, then while holding the home button on the iPhone connect the dock connector end to the iPhone.  That will put you in recovery mode and iTunes should see the iPhone.  Then proceed to restore from backup as that will remove the passcode and allow you to access the iPhone.

  • I am locked out of my iphone and it says to log into my itunes, when I log into my i tunes it says to put my password in my iphone but my iphone just goes to tghe emergency call. What do I do?

    I am locked out of my Iphone. It says to log into my itunes to unlock. I log into my itunes and it says to put my password into my phone but I can't it just goes to the emergency call, How do I unlock my phone?

    Place the iPhone into Recovery mode. If successful, this will require restoring the iPhone with iTunes which is required anyway in this situation.
    http://support.apple.com/kb/HT1808

  • I have been locked out of my iphone due to imputing the wrong pin. what do i do

    I have been locked out of my iphone due to imputing the wrong pin. what do i do

    Check out this kb
    http://support.apple.com/kb/HT1212

  • HT1212 I am unable to get my iphone out of disabled mode. my daughter kept pressing passcodes and now im lock out.can someone please help.

    my daughter tried to crack the passcode on another daughters phone.now shes locked out.phone is disabled. how can i fix this? Itunes doesnt recognize the phone.

    whats ios version on phone?
    if its  not 7.0.1 then you can forcely factory resetting ...
    plug phone to your itune... (does not matter its recoganize or not)
    hold power button and home button togther until phone got power off and come back on..
    release Power button when Apple logo comes...
    contine hold Home button...
    and you will see iTune see phone connected...
    release the home button and and follow instruction on itune to restore iphone...
    (make sure you have latest version of iTune and All windows or mac OS updates/patches)
    & you will be done..
    if you failed to do so... make sure you updates your Mac or Windows system Updates...
    let me know its works for you or not.. because i had same issue and i fixed it... that way
    thanks for your time

  • Locked out of my iphone, please help

    So I plugged my daughters iPhone into my iMac and restored my iPhones backup by mistake. The backup that was restored is very old and I have no idea what the passcode is. When I try to restore one of my daughter's backups i receive a message "Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone." Obviously I can't access the phone to disable find my phone so i logged into icloud.com but the only device in there is my existing phone. So I am in the situation where I cannot turn off find my phone for my daughters phone and are locked out without being able to restore.
    Any suggestions or advice would be greatly appreciated.

    Force the phone into recovery mode, as described here, & restore it:
    http://support.apple.com/kb/ht1808

  • Im locked out of my iphone 4...HELP!

    My friend has given me an iPhone 4 but I am locked out of it and do not have the computer it is connected to, i've tried to connect it to my laptop but it wont work. Anyone know what to do please?

    It must be restored. Might have to place it in recovery mode first.
    Check out this article http://support.apple.com/kb/HT1808

  • Locked out of iPad please help

    I've forgotten my password on my ipad mini and I'm now locked out.  How can I reset my password?

    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • HT1414 I am locked out of my iphone 4 and i am connected to itunes. they are still asking me for a password. Does anyone know how to completely reset the phone so it gets rid of the passcode i do not remember??

    I locked myself out of my iphone 4. i am currently connected to itunes and i need to restore my phone. can anyone help me please been trying since 930am uhhhhhh

    iOS: Forgotten passcode or device disabled after entering wrong ...

  • Broken screen now locked out because of passcode, help unlocking?

    Okay so after a hopeless battle of my phone working and not and then working and so on I finally bought a new iPhone but because I never took my passcode off and because it does resond to touch I can't back up my phone to put all my stuff the new phone, I am beyond frustrated.. Help?

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    A
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    7. iOS - Unable to update or restore
    Forgotten Restrictions Passcode Help
                iPad,iPod,iPod Touch Recovery Mode
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
    Also, see iTunes- Restoring iOS software.
    If your iPod Touch, iPhone, or iPad is Broken
    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
    ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
    You will find respective repair costs in the appropriate link:
    iPod Service Support and Costs
    iPhone Service Support and Costs
    iPad Service Support and Costs
    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
    1. iResq or Google for others.
    2. Buy and replace screen yourself: iFixit

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