Locked out of my mac. Please help
Hi
I was experiencing something strange on my mac that meant every time I clicked a link from a google search it was always adding the link to my Reading
List but never opening the link.
After trying many things I also found that siem of my key functions had changed IE: (.) was now (>)
Eventually following something I read on a forum I rebooted my computer
When the computer restarted I was asked to log-in with my password. Text saying 'safe boot' in red also shows beneath Mac OS X
The PROBLEM is;
I know my password but it contains a (&) and with the strange keyboard configuration I have no idea how to execute this symbol?
I hope someone can help, maybe by replicating this strange keyboard set-up?
Thanks
See this:
What to do if your Mac won’t boot up
First, try resetting your SMC.
Resetting the SMC of an Intel-based portable Mac with a battery you should not remove on your own
Note: This will not delete any data.
The SMC is responsible for controlling various system functions. None of your data will be deleted by resetting the SMC.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Plug in the MagSafe power adapter into a power source and then connect it to your Mac if you have not already done so.
On the built-in keyboard, press the (left side) Shift (⇧), Control (⌃), and Option (⌥) keys and the Power Button at the same time.
Release the (left side) Shift (⇧), Control (⌃), and Option (⌥) keys and the Power Button at the same time.
Then, try resetting your PRAM.
Resetting the NVRAM/PRAM
Note: This will not delete any data.
The NVRAM/PRAM stores information such as speaker volume, screen resolution, startup disk selection, and recent kernel panic information (if any). You should reset the NVRAM/PRAM if you experience issues relating to these functions.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Turn on the computer by pressing the Power Button.
On the built-in keyboard, press and hold the Command (⌘), Option (⌥), P, and R keys before the gray screen appears.
Continue to hold down the keys until the computer restarts and you hear the startup chime for the second time.
Release the keys on the built-in keyboard.
Then, try repairing the disk permissions using Disk Utility.
Repairing a disk’s permissions using Disk Utility on the Recovery HD.
Note: This should not delete any information or files from the disk.
Repairing a disk's permissions can help solve various file-related issues.
To begin, make sure your external disk that you are repairing is connected to the computer. If you are repairing an internal disk, skip this step.
Make sure the computer is powered off before continuing.
Press the Power Button to turn on the computer.
Press and hold both the R and Command (⌘) keys on the keyboard until the Recovery partition loads. If this does not work, shut down the computer, press the Power Button to turn on the computer, and then hold in the Alt (⌥) button immediately after you press the power button. Then, select the Recovery HD partition to boot up in the Recovery HD partition.
Select Disk Utility.
Once you are in the Disk Utility app, select the external drive from the sidebar on the left.
Then, choose the Repair Disk Permissions button on the right.
If this does not solve your issues, you may have no choice but to reformat the drive using Disk Utility.
If that does not work, try reinstalling OS X but not erasing.
Reinstall OS X
Note: This will not erase any data on the disk. However, it is highly recommended that you create a backup before continuing.
Reinstalling OS X can solve various problems such as corrupt system files.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Plug in the MagSafe power adapter into a power source and then connect it to your Mac if you have not already done so.
Press the Power Button to turn on the computer.
Press and hold both the R and Command (⌘) keys on the keyboard until the Recovery partition loads.
Select Reinstall OS X and then choose Continue.
Follow the instructions.
Then, try erasing and reinstalling OS X.
Erase and Reinstall OS X
Note: This will delete all data on the disk. Back up important files before continuing.
Erasing and then reinstalling OS X can give you a fresh start, making your computer exactly as it was whenever you received it from Apple. This can solve various problems such as corrupt system files.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Plug in the MagSafe power adapter into a power source and then connect it to your Mac if you have not already done so.
Press the Power Button to turn on the computer.
Press and hold both the R and Command (⌘) keys on the keyboard until the Recovery partition loads. If this does not work, shut down the computer, press the Power Button to turn on the computer, and then hold in the Alt (⌥) button immediately after you press the power button. Then, select the Recovery HD partition to boot up in the Recovery HD partition.
Select Disk Utility and then choose Continue.
Select your startup disk (Macintosh HD by default) from the left.
Select the Erase tab.
Choose the Format pop-up menu and choose Mac OS Extended (Journaled), enter a name for your disk, and then click Erase.
After the disk is erased, choose Disk Utility > Quit Disk Utility.
Select Reinstall OS X and then choose Continue.
Follow the instructions.
If your computer still does not boot up
If your computer still does not boot up, it may be due to a hardware problem.
Make an appointment with an authorized Apple service center or by making an appointment at the Genius Bar by going to this link:
http://www.apple.com/retail/geniusbar/
I hope I helped.
Austin
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I followed this procedure to check my files:
Please read this whole message before doing anything.
The following procedure will help whether your system has been modified. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the page that opens.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Copy or drag — do not type — the line below into the Terminal window, then press return:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.
Step 2
Repeat with this line:
sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
Step 4
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
Step 5
osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.
You can then quit Terminal.
I believe that I have a keylogger or some sort of spyware installed on my mac, please help!
POST YOUR OUTPUT FOR REVIEW/COMMENT.
After running these commands, here is the output. Can you please tell me if you see anything here. I would be so grateful.
com.oxsemi.driver.OxsemiDeviceType00 (1.28.13)
at.obdev.nke.LittleSnitch (4052)
Password:
com.wdc.WDSmartWareServer
com.wdc.WDDMservice
com.sierrawireless.SwitchTool
com.oracle.java.JavaUpdateHelper
com.oracle.java.Helper-Tool
com.microsoft.office.licensing.helper
com.lacie.desktopmanager.service
com.google.keystone.daemon
com.adobe.fpsaud
at.obdev.littlesnitchd
jp.buffalo.NASPower
com.oracle.java.Java-Updater
com.lacie.eventsactions.launcher.agent
com.hp.messagecenter.launcher
com.hp.devicemonitor
com.google.keystone.system.agent
at.obdev.LittleSnitchUIAgent
com.nds.pcshow.uninstall
com.nds.pcshow
com.facebook.videochat.thomasbrown.updater
com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae
com.adobe.AAM.Scheduler-1.0
LaCie DiscRecording/LaCie DiscRecording.pkg:
Contents
/Library/Address Book Plug-Ins:
/Library/Components:
/Library/Extensions:
/Library/Frameworks:
AEProfiling.framework
AERegistration.framework
Adobe AIR.framework
AudioMixEngine.framework
EWSMac.framework
HPDeviceModel.framework
HPPml.framework
HPScan.framework
HPServicesInterface.framework
HPSmartPrint.framework
HPSmartX.framework
NyxAudioAnalysis.framework
PluginManager.framework
Snapfish.framework
iLifeFaceRecognition.framework
iLifeKit.framework
iLifePageLayout.framework
iLifeSQLAccess.framework
iLifeSlideshow.framework
iTunesLibrary.framework
/Library/Input Methods:
/Library/Internet Plug-Ins:
AdobePDFViewer.plugin
Flash Player.plugin
JavaAppletPlugin.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
SharePointWebKitPlugin.webplugin
Silverlight.plugin
flashplayer.xpt
googletalkbrowserplugin.plugin
iPhotoPhotocast.plugin
npgtpo3dautoplugin.plugin
nsIQTScriptablePlugin.xpt
o1dbrowserplugin.plugin
/Library/Keyboard Layouts:
/Library/LaunchAgents:
at.obdev.LittleSnitchUIAgent.plist
com.adobe.AAM.Updater-1.0.plist
com.google.keystone.agent.plist
com.hp.devicemonitor.plist
com.hp.messagecenter.launcher.plist
com.lacie.eventsactions.launcher.agent.plist
com.oracle.java.Java-Updater.plist
jp.buffalo.NASPower.plist
jp.buffalo.NASPower_pla.plist
/Library/LaunchDaemons:
at.obdev.littlesnitchd.plist
com.adobe.fpsaud.plist
com.apple.remotepairtool.plist
com.google.keystone.daemon.plist
com.lacie.desktopmanager.service.plist
com.microsoft.office.licensing.helper.plist
com.oracle.java.Helper-Tool.plist
com.oracle.java.JavaUpdateHelper.plist
com.sierrawireless.SwitchTool.plist
com.wdc.WDDMservice.plist
com.wdc.WDSmartWareServer.plist
/Library/PreferencePanes:
Flash Player.prefPane
HP Scanjet.prefPane
JavaControlPanel.prefPane
/Library/PrivilegedHelperTools:
.DS_Store
NasNavigator2.app
com.microsoft.office.licensing.helper
com.oracle.java.JavaUpdateHelper
/Library/QuickLook:
GBQLGenerator.qlgenerator
iWork.qlgenerator
/Library/QuickTime:
AppleIntermediateCodec.component
AppleMPEG2Codec.component
/Library/ScriptingAdditions:
/Library/Spotlight:
GBSpotlightImporter.mdimporter
Microsoft Entourage.mdimporter
Microsoft Office.mdimporter
iWeb.mdimporter
iWork.mdimporter
/Library/StartupItems:
ChmodBPF
HP IO
LocSvc
/etc/mach_init.d:
/etc/mach_init_per_login_session.d:
/etc/mach_init_per_user.d:
Library/Address Book Plug-Ins:
SkypeABDialer.bundle
SkypeABSMS.bundle
Library/Fonts:
04b-08.suit
Arial
Brush Script
Times New Roman
Verdana
Wingdings
Wingdings 2
Wingdings 3
encodings.dir
fonts.dir
fonts.list
fonts.scale
Library/Frameworks:
EWSMac.framework
Library/Internet Plug-Ins:
FacebookVideoCalling.bundle
Move-Media-Player.plugin
PlayerPlugin.bundle
fbplugin_1_0_3.plugin
Library/Keyboard Layouts:
Library/LaunchAgents:
com.adobe.AAM.Updater-1.0.plist
com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
com.facebook.videochat.thomasbrown.plist
com.nds.pcshow.plist
com.nds.pcshow.uninstall.plist
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TomTomHOMERunner, LDMStatusItem, apple-scc-20130209-112927
thank you much for helping...sincerely. tlenbro.I followed this procedure to check my files:
Please read this whole message before doing anything.
The following procedure will help whether your system has been modified. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the page that opens.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Copy or drag — do not type — the line below into the Terminal window, then press return:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.
Step 2
Repeat with this line:
sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
Step 4
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
Step 5
osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.
You can then quit Terminal.
I believe that I have a keylogger or some sort of spyware installed on my mac, please help!
POST YOUR OUTPUT FOR REVIEW/COMMENT.
After running these commands, here is the output. Can you please tell me if you see anything here. I would be so grateful.
com.oxsemi.driver.OxsemiDeviceType00 (1.28.13)
at.obdev.nke.LittleSnitch (4052)
Password:
com.wdc.WDSmartWareServer
com.wdc.WDDMservice
com.sierrawireless.SwitchTool
com.oracle.java.JavaUpdateHelper
com.oracle.java.Helper-Tool
com.microsoft.office.licensing.helper
com.lacie.desktopmanager.service
com.google.keystone.daemon
com.adobe.fpsaud
at.obdev.littlesnitchd
jp.buffalo.NASPower
com.oracle.java.Java-Updater
com.lacie.eventsactions.launcher.agent
com.hp.messagecenter.launcher
com.hp.devicemonitor
com.google.keystone.system.agent
at.obdev.LittleSnitchUIAgent
com.nds.pcshow.uninstall
com.nds.pcshow
com.facebook.videochat.thomasbrown.updater
com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae
com.adobe.AAM.Scheduler-1.0
LaCie DiscRecording/LaCie DiscRecording.pkg:
Contents
/Library/Address Book Plug-Ins:
/Library/Components:
/Library/Extensions:
/Library/Frameworks:
AEProfiling.framework
AERegistration.framework
Adobe AIR.framework
AudioMixEngine.framework
EWSMac.framework
HPDeviceModel.framework
HPPml.framework
HPScan.framework
HPServicesInterface.framework
HPSmartPrint.framework
HPSmartX.framework
NyxAudioAnalysis.framework
PluginManager.framework
Snapfish.framework
iLifeFaceRecognition.framework
iLifeKit.framework
iLifePageLayout.framework
iLifeSQLAccess.framework
iLifeSlideshow.framework
iTunesLibrary.framework
/Library/Input Methods:
/Library/Internet Plug-Ins:
AdobePDFViewer.plugin
Flash Player.plugin
JavaAppletPlugin.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
SharePointWebKitPlugin.webplugin
Silverlight.plugin
flashplayer.xpt
googletalkbrowserplugin.plugin
iPhotoPhotocast.plugin
npgtpo3dautoplugin.plugin
nsIQTScriptablePlugin.xpt
o1dbrowserplugin.plugin
/Library/Keyboard Layouts:
/Library/LaunchAgents:
at.obdev.LittleSnitchUIAgent.plist
com.adobe.AAM.Updater-1.0.plist
com.google.keystone.agent.plist
com.hp.devicemonitor.plist
com.hp.messagecenter.launcher.plist
com.lacie.eventsactions.launcher.agent.plist
com.oracle.java.Java-Updater.plist
jp.buffalo.NASPower.plist
jp.buffalo.NASPower_pla.plist
/Library/LaunchDaemons:
at.obdev.littlesnitchd.plist
com.adobe.fpsaud.plist
com.apple.remotepairtool.plist
com.google.keystone.daemon.plist
com.lacie.desktopmanager.service.plist
com.microsoft.office.licensing.helper.plist
com.oracle.java.Helper-Tool.plist
com.oracle.java.JavaUpdateHelper.plist
com.sierrawireless.SwitchTool.plist
com.wdc.WDDMservice.plist
com.wdc.WDSmartWareServer.plist
/Library/PreferencePanes:
Flash Player.prefPane
HP Scanjet.prefPane
JavaControlPanel.prefPane
/Library/PrivilegedHelperTools:
.DS_Store
NasNavigator2.app
com.microsoft.office.licensing.helper
com.oracle.java.JavaUpdateHelper
/Library/QuickLook:
GBQLGenerator.qlgenerator
iWork.qlgenerator
/Library/QuickTime:
AppleIntermediateCodec.component
AppleMPEG2Codec.component
/Library/ScriptingAdditions:
/Library/Spotlight:
GBSpotlightImporter.mdimporter
Microsoft Entourage.mdimporter
Microsoft Office.mdimporter
iWeb.mdimporter
iWork.mdimporter
/Library/StartupItems:
ChmodBPF
HP IO
LocSvc
/etc/mach_init.d:
/etc/mach_init_per_login_session.d:
/etc/mach_init_per_user.d:
Library/Address Book Plug-Ins:
SkypeABDialer.bundle
SkypeABSMS.bundle
Library/Fonts:
04b-08.suit
Arial
Brush Script
Times New Roman
Verdana
Wingdings
Wingdings 2
Wingdings 3
encodings.dir
fonts.dir
fonts.list
fonts.scale
Library/Frameworks:
EWSMac.framework
Library/Internet Plug-Ins:
FacebookVideoCalling.bundle
Move-Media-Player.plugin
PlayerPlugin.bundle
fbplugin_1_0_3.plugin
Library/Keyboard Layouts:
Library/LaunchAgents:
com.adobe.AAM.Updater-1.0.plist
com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
com.facebook.videochat.thomasbrown.plist
com.nds.pcshow.plist
com.nds.pcshow.uninstall.plist
Library/PreferencePanes:
Opera Preferences
TomTomHOMERunner, LDMStatusItem, apple-scc-20130209-112927
thank you much for helping...sincerely. tlenbro. -
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Thanks to leonie for some information contained in this. -
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Are you running modified software on your phone? This error seems to be common if the firmware has been modified and you're trying to restore the phone again.
-
When I read a pdf document using Safari on my IPad I'm unable to read more than one page of a file. A padlock icon is locked on the tab. Please help.
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Best,
Sara -
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The switch is in the upper right of the viewer.
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I have ipod touch and somebody tried many many times(22000000) to enter the password and now it is locked how i open it please help me ???
You'll need to connect it to the iTunes library you normally sync it with and restore it. If iTunes asks you for this passcode before it will let you proceed, connect the iPod to iTunes in recovery mode instead using the instructions in this Apple support document.
iOS: Unable to update or restore
B-rock -
i do not remember my password of filevault and i can not install some softwares on my mac please help me
Are you sure FileVault is active? You could not have started up without entering the password.
If you are sure, see below.
If you forget the password and FileVault is on -
hey there, my ipad had a dialogue box pop up on the screen and the buttons are not working so i cant exit out or type. PLease help me
Perform a Reset... Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons... -
I am new to mac please help me basic tips an trick to use mac
i am new to mac please help me basic tips an trick to use mac its very frustrating for any thing i have to call apple help line
any acesserious to macbook air 13 like any silicon case or carry case or some acesserious
i have delete contains of master folder of phothos still i can see phothos in my mac so how can i delete itApple has a site for new users. Use it. Also, David Pogue is an excellent tech writer who has penned a series called the Missing Manual. I assume you've come to the Mac from the Windows world and he's written one especially for switchers. I've linked to the version for Mavericks (10.9) but if you have an earlier version of the Mac OS he's written a similar book for them as well.
Maybe you are looking for
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Help on converting query with case into decode
Hi Can anyone help me to revise my plsql query? Below is a portion og the procedure I am changing to meet Oracle 8i. SELECT SUM(NVL(CASE WHEN (weeks='wk1' ) THEN qty END, 0)) wk1, SUM(NVL(CASE WHEN (weeks='wk2' ) THEN qty END, 0)) wk2, SUM(NVL(CASE W
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OSX Mountain Lion is a pice of junk! (and this is coming from a die-hard Apple enthusiast) the system crashes, the promised quicker performance is at at the cost of stability of the system, shame on you Apple! I cannot even write a review using the r
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After upgrading to the new version everything seems to work well except my back/forth button on the browser are visible but grayed out and not functional. I have tried all of the suggestions in help and am unable to bring them to life. Very frustrati
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How to put an image to any part of an e-mail using UTL_SMTP
We need to send an e-mail with the following format. |COMPANY LOGO (JPEC IMAGE) | | | | | | HTML table | | | |
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Hi all, I added a Context Node ( as a Model Node) to the view GenericItem of the Component 'BT116IT_SRVO' . But I am not able to see the fields in that Context node under Configuration Tab. Please guide me as to how to get the fields in tha