Locked out of pre purchased downloads

No where in the agreement does it state that I have to have money in my account in order to recieve pre-purchase books and tv programs from iTunes.
I paid for books via Audible.com but when I went to download them Itunes stated there was a problem with my credit card. But I paid for the Audible books a number of months ago, and I also paid for the season passes on my itunes. It is paid for! I looked up the iTunes agreement and nothing in it states that all purchase items are ransomed until my credit card is available.
Hello what is this!!!!

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. Note, however, that you aren't normally charged for a pre-order until the item is actually available, so if these pre-orders just now became available, that may be why you are now encountering difficulties if your card is no longer valid.
Regards.

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Pre-Purchased Download Question

Q: I got email notification that my pre-purchased CD was available. I have authorized my PC. I see on song from the CD in my Purchased folder but not the entire track list. How do I get the full pre-purchased CD?

Hi RangerRandell,
Welcome to the Support Communities!
The article below will get you connected with the iTunes Store Support. These folks can review your account with you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy

Pre purchase download ... won't. States "This computer is already associated with an Apple ID.

I prepurchased a movie in iTunes and after waiting several months got an email indicating that I could now download and enjoy the movie. So I was able to download the iTunes extras, but as for the movie itself, I am getting an annoying message stating "This computer is already associated with an Apple ID. You can download past purchases on this computer with just one Apple ID every 90 days. this computer can be used with a different Apple ID in 33 days."
Huh? What ID other than my own does it think is associated with this purchase, and where is the setting for this "association" found. This is pretty infuriating after the wait!
Appreciate the help!
Kbt

Not from your end. Click here and ask the iTunes Store staff for assistance.
(126716)

Locked out of my purchased music (authorization question)

So I recently changed from XP Home to XP Pro so of course I reformatted cuz I wanted to start fresh. not before backing up all my music files of course. Well i got my computer reloaded w/ everything and installed itunes and dumped all my music back into itunes.....only to get a message that said that ive authorized more than 5 computers already when this is the only computer i own....do i hafta purchase all that music again?

I answered my own question but actually using the search funtion in the fourms, maybe next time I shouldnt hit the panic button so fast

Trying to download pre purchase book that is stuck on "paused"

i am trying to download a pre purchased book on the ipad 2. it shows in my library as "paused"....the system tells me to go to "purchases" and tap download. do not see "purchases" and "purchased" does not download either. any help? please

Here are a few things that you can try. After each step, try to resume the download.
1. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
2. Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
3. If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to download the book again.

Problems Downloading pre-purchased items

I am having some serious problems downloading items that I have previously purchased or pre-purchased. The problems started about 2 weeks ago, when I purchased a few tv-shows and had to stop downloading in the middle of the download. I came back later that night and tried to go to my account, clicked on where I had pending downloads, but it kept timing out. I got an error message that said:
UNABLE TO CHECK FOR PURCHASES - NETWORK TIMED OUT
make sure your network settings are correct and your network connection is active, then try again.
I had no problems with my network settings, as I was able to purchase and download a cd with no problem.
I also today was prompted to download 2 cd's that I had pre-purchased, and clicked yes to begin the downloads. 30 seconds later, I got the same error message. I now have 38 pending downloads, and I am unable to get them to download. In the meantime, I am currently downloading another tv-show that I purchased today, and am having NO PROBLEMS DOWNLOADING THIS! So this obviously shows I am not having a network connection problem. Right?
I have been emailing apple support and i-tunes support for 2 weeks now, with out any resolution. Is there anyone out there experiencing the same problems? Anyone have any insight on how to fix this?
I actually tried to re-purchase a couple of items that are stuck in my pending and not able to download. This was unsuccessful as i-tunes realized they were already purchased and were pending downloads, so it wouldn't allow me to re-purchase them. It also wont allow me to download them, so what gives?
Any help or info would be greatly appreciated. Thanks!

Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

I just downloaded iTunes on my new PC and all the music that I have purchased through ITunes that was backed up on the cloud won't play. It is telling I must authorize this computer before it play pre purchased music. how do I authorize my computer.

I just downloaded iTunes on my new PC and all the music that I have purchased through ITunes that was backed up on the cloud won't play. It is telling me I must authorize this computer before it can play pre purchased music. how do I authorize my computer to play this music?
Thank you for any assistance.

Tigon's already got you covered here. But I'll chime in with some English localisation advice.
There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

I am attempting to make my first purchase in the App store, yet it is asking me security questions I know I didn't enable and I keep getting locked out of my account despite resetting everything.

This usually wouldn't pose to be a problem, but I am a college freshman and I just redeemed my $100 giftcard to the app store. I am beyond frustrated and don't know what to do.
It is my first time making a purchase off of this Mac with this account, so it is asking me two security questions. It keeps asking me who my favorite and least favorite teachers were. I know for a fact that these are not the security questions I enabled, so I went in to change them again and logged out of everything. I logged back in and I was getting the same thing from the App store -- it was asking me questions I didn't enable. I've been locked out of my account for eight hours twice and all of my Mac's information is at home and not easily accessable to me, so I don't want to have to call and be asked for information I do not have.
What do I do? I need some crucial apps for classes that start in less than fourty-eight hours from now?
I have changed my appleID's information three times now: passwords, rescue email, and of course, my security questions. I am at my wits end and not pleased that I will possibly be losing $100!

You've been hitten by Apple's recent SNAFU. I fear you are SoL until their pending investigation fiasco is over with.

I am trying to download Lightroom to my computer but it is not working out. I purchased a license for it, do I need a serial number or something?

I am trying to download Lightroom to my computer but it is not working out. I purchased a license for it, do I need a serial number or something?

... but it is not working out
Why not? What happens? Is there an error message?
I purchased a license for it, do I need a serial number or something?
You don't need a license or a serial number to download Lightroom, which is the problem you state you are having. What is the license you purchased, anyway? Can you give us details?

HT1338 I had to reinstall my system because I was locked out and now I can't get back any of my purchased applications, not a On my account it shows the newest software purchases. How can I get them back after reinstalling my entire system with an older d

I have a MacBook in Japan. I had to reinstall my system using an older version of the disc that came with my computer because I was locked out and now I can't get back any of my purchased applications, not any of the software updates. On my account it shows the purchases. How can I get them back? None of the websites, such as iTunes seem to explain that...
Thank you in advance,
Erika

Go to an Apple store or authorized Apple service provider.

Cannot download pre-purchased song.

I'm already pre-purchased new Jason Mraz album but in itunes, some song show me as already purchased but I can't download it. please help

Hi there Rachael2905,
You may find the information in the article below helpful.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
-Griff W.

IPhone 4s - iTunes download error on pre-purchased songs

Hi,
I have annoying bug where I have songs stuck in the downloads section, under more... in the itunes store (iPhone app) which still show up in my song lists but don't play.
If I open up the itunes store app I have notifications for downloads (which is pre-purchased content under my account which was bought on my macbook). When I try to download them I get an error message "Unable to Download Song,"This song" could not be downloaded at this time, DONE or RETRY.
This isn't a massive problem cos I can manually add the LP from my mac, the bug is I have no way of canceling this proceedure on my iPhone and the songs are showing up in my songs list on my iPhone even though they haven't downloaded.
I've cleared all the music off my iPhone using my mac and manually re-added the LP now its showing duplicate songs but the songs from the app store on my iPhone play blank (obviously cos the download isn't complete)... how the **** do I cancel these downloads and clear the blank song duplicates? any ideas? Also these don't show up anywhere when I connect my iPhone to my mac in iTunes. Is this a cloud issue?
Any suggestions help would be fantastic.
Thanks
enrocc

I had the same problem. I erased apps I no longer used and freed up some space and tada, music started to download instantly.yay!

Cannot purchase error on app store then eventually account locks out

Hi,
Whenever I download a paid or free app front the app store on my iPhone I constantly get the message "cannot download metal storm wingman and 8 other apps" then after a few times of this appearing my account gets locked out.
Why does this keep appearing and how can I stop it!?

the app store takes me to this dead link
It's not a dead link. Your Internet connection isn't working properly. Restart the router and the broadband device, if they're separate. If there's no change, see below.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

HT204088 Why is itunes asking security questions that were never asked in my set up? I am trying to purchase for the first time and now I am locked out. Not Happy. grrr

I have set my itunes account up and now I want to make a purchase, however Itunes wants me to answer security questions, these questions are not the same questions that I answered while setting up my account therefore I have no answers and now i am locked out. I am extremely frusturated. HELP!!!

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(88522)

HT201272 Downloading pre purchased music in SnowLeopard land?

I'm on SnowLeopard. I purchased a music album as "pre purchase" on iTunes on my iMac. iMac at home.
Today, at work, I got the reciept, but I cannot download the music to my MacBookAir. This article (the one I read which led me to this forum, don't know if the link is in here somewhere) doesn't cover what happneds in Snow Leopard at all.
Acording to the article, I can go to iTunes store and click on "Purchased". However, it only shows "apps" and "Books". In the article, there were icons for music, movies and whatnot.
Country: Sweden (if that matters).
What to do?
Thanks in advance,
Andreas
P.S. Answers that I am not very interested in: "Upgrade to XXLion", "Download on your iMac then filecopy to the Air". I get that already.

You can only redownload in Sweden books and apps. Wait until iTunes in the Cloud extends to music in Sweden

Locked out of pre purchased downloads

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