Locked phone wants system restore, but cant enter pw to connect to itunes
My iPhone suddenly froze, said there was no service, then upon restart, told me it needed a system restore via iTunes.
I plugged into computer, but it would not connect to iTunes without a password on the phone.
The phone does not display the pw screen, so I cannot enter it.
I called AT&T and iPhone and got nowhere. They said I could pay $30 to troubleshoot. But told me they cannot remotely control the phone or pw anyway, so what can they do? (she had no answer)
Can anyone help me get past the pw lockout so I can get the phone to connect?
Does the iPhone display the Connect to iTunes prompt?
If so, it should not be asking for a password in iTunes to restore the device.
You can always try putting the phone in DFU mode, use the search in the upper right hand corner of the forums page to find instructions or search google.
Similar Messages
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my touch screen is broken and i need to back my files up but it wont let me connect to itunes because i have a passcode on my phone which i cant enter because my screen is broke
Bummer. Hope you've been backing up to iCloud so you can restore your information after you get the phone replaced.
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everytime i want to restore my previews backup to my new iphone, itunes asks for my password, when i enter my password it tells me my password is incorrect, but its not! i have even changed my password. but still nothing! I get the same error from itunes!!!!
Try using your computer password. I tried any password I could think of relating to my phones, but it was none of them; it was, in fact, my computer password.
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Place the iPOd in recovery mode and then restore via iTunes. For recovery mode:
iPhone and iPod touch: Unable to update or restore -
Hi,
my phone is deactivated, and i cant get it open..tried Itunes but since the phone is locked, i cant to anything..???Have you read the document ...............
That tells you how to fix an iPhone locked because the owner has forgotten the passcode
if you have a different problem explain it using more than just grunts
You need a PC or MAC with iTunes installed on it to achieve this AS IT SAYS IN THE DOCUMENT -
Mac OS X Boot failure... I cant Repair HDD with OS Disk,Shows Repair Failed. I cant backup my files from HDD. Backup failed. But I need my all datas from HDD. I dont want to format. Cant enter safemode also. anything else..
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What I do??? Please help me.. please...You can try DiskWarrior (about $100).
If that doesn't work, and if you have no backups at all, you might need to send your hard drive to Drive Savers or a similar service. It will cost a lot of money to get the data back, I'm sorry to say. -
I have an iPhone 5S, with iOS 8.1.2 I am trying to do a system restore but the message I get on the desktop is that there is not enough room on the iPhone. How much room is required?
I had an important app. (Memos by bluemarblesoftware.com) that I accidentally deleted. It of course had many memos, some with quite a lot of information. I did sync my phone on a regular basis and I think the memos should be on the desktop computer. I tried to do a restore function but I got a message saying there was not enough room on the iPhone. How much room is needed?generally you need 1.90gb
what you can do is back up your phone to your computer before doing the update, just as a precaution. -
pleassse help im locked out of my ipad2 it tells me to connect to itunes but when i do itunes tells me i need my passcode and it wont let me get into my ipad how can i restore my ipad without having to connect to itunes is there another way
If you're unable to do a Restore, go into Recovery Mode per the instructions here.
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Since upgrading to Mountain Lion, I cannot restore emails with time machine. In Lion TM created a folder in Mail called recovered emails(or similar) No such folder is created since ML. I am able to see the email I want to restore, but it then disappears
I am inside Mail, waiting for the TM 'recovered mail' folder to appear - which it doen't.
I only looked in my home folder after trying several times from within my Main app.
Marion -
My iPod shows up as an iPhone in iTunes. I want to restore, but I am prompted to check to see if I have the latest software and retry. What is my next step?
See if plcing the iPod in Recovery mode will allow a restore.
Next try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
My phone needs a restore but I can not because my pass code is active. It only allows me to go to the emergency call screen. I can't type in my pass code What should I do?
Thank you so much I actually did have restrictions enabled. Ur too sweet thanks again for your help
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I ran a System Restore in my Windows XP notebook and now iTunes will not open. The message: The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes. What can I do about this?
Depending on the iTunes settings and where the music is downloaded from, by default, it is stored in C:\...\My Music\iTunes\iTunes Music\. So, if you need to backup, that would be the folder you want to grab.
However, uninstalling/reinstalling iTunes doesn't affect that folder, so if you have to remove and reinstall it you should not lose any music (although backups are always a good idea).
In reinstalling, I'd recommend opening your Control Panel and going into Add or Remove Programs, and removing the following:
1. Apple Mobile Device Support
2. Apple Software Update
3. Bonjour
4. iPod for Windows (if it exists)
5. iTunes
6. QuickTime
Then, restart the computer, and download/install iTunes from http://www.apple.com/itunes/download/. This should ensure that the appropriate version of all related software is installed, and everything is in sync.
CG -
I have an iPhone4 and downloaded ios6 and now I can't get the phone to restore after it tells me to connect to iTunes. Any suggestions?
I have this problem, and yes, whenever I try to restore my phone, it gets half way then tells me theres an error, so my phone has no software and I cant use it now..
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hi i have ipad mini i cant download any games.. i have internet connection. before i was able to do it but this past few days i cant it says cannot connect to itunes store i didnt update my ipad to ios 7 because it will make my ipad very slow like whT happen to my iphone, is that the reason y i cant
download games anymore?Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Reset all settings
Settings > General > Reset > Reset all Settings.
This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings. -
I was transferring information from my old iPhone to my new iPhone 5S via iTunes and I have completed the process but my phone will not restart, it is stuck in the "Connect to iTunes" screen. Any ideas?
See this article to assist you with your restoring your device once the device is left in recovery mode.
http://support.apple.com/kb/ht1808
good luck
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