Log in impossible / Immediately Logged out from Creative Cloud

Hello,
I have a problem with my Creative Cloud. I have a 1 year student subscription to Adobe CC. I'm using my creative cloud on a Imac and on a macbook pro. All was running perfectly, but today after doing some update on my macbook pro, I could not connect to my CC anymore. When I tried to connect, instantly it wrote : You have been logged out (see image). When i try to open a programm like Photoshop a window appears and tell me to register my products…
How can i fix this? Thank you

Hello after chatting with Adobe technician. I have resolved this problem.
1. Click finder.
2. Choose Go > Go To Folder.
3. Type: ~/Library
4. Hit return
5. Navigate to: Application support/Adobe/OOBE
6. Under this delete OPM.db file.
7. Now restart the CC desktop application and sign in.
8. Accept the privacy policy from Adobe and it's done!
Voilà.

Similar Messages

"Sign out from creative cloud" is greyed out.

Hi
When I open CREATIVE CLOUD preferences --> General --> account
"Sign out from creative cloud" is always greyed out.
I want to sign out from creative cloud and sign in with different adobe Id.
thanks
Chandu

Hi Chandub,
This might indicate that the Creative Cloud app is not loading completely or doesn't have sufficient user rights to finish loading.
Are you on Windows or Mac? If you are on Windows, you might try launching the app by using right-click Run As Administrator, if you are on Mac see if the same behavior happens from a newly created admin account.
There is also an option with the Adobe Cleaner tool to remove all Adobe ID info, option 10.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Hope that helps,
Dave

Being immediately signed out of Creative Cloud

I know others have been having similar problems – being signed out of CC as soon as they have tried to sign in – and I have tried the fixes. I know that the latest advice is to quit the desktop application at which point a new version of the app should download and work but it doesn’t. I know my id and password are correct as I have used them successfully to reach this forum. Still – everytime I try and sign into Creative Cloud, I am signed out straight away. And yes – have uninstalled and then reinstalled the app from the web. Apps seem to work ok but there’ve been no updates via the CC desktop for sometime. Anyone actually got a fix that fixes?

Which OS are you using. Please update to the latest CC desktop from: https://creative.adobe.com/products/creative-cloud, try to sign in again and let us know if the issue still persists.
Try the solution that others have mentioned previously:
Open the Adobe Application Manager (AAM).
If applicable, let AAM complete any automatic updates and restart itself.
Sign in with your Adobe ID. (Optionally, you can close AAM at this point.)
Open a CS6 application (e.g. InDesign CS6).
If prompted (e.g. you get the trial screen), click "License This Software" and sign in with your Adobe ID.
You are no longer signed into your Creative Cloud applications
Sign out, Sign in | Creative Cloud Desktop app
Let us know if it worked for you.
Regards
Rajshree

I can't log out of Creative Cloud

My friend was using my computer and put his log in information into my Creative Cloud
Now if I go to Preferences > Account, I see his log in but the option for "Sign Out From Creative Cloud" is grey, I'm unable to click on it
I've tried uninstalling and reinstalling with no luck, I still can't log out of his account. Please help

Solution:
I just spoke with someone on the "Install Team" about this and here are the steps to fix the problem.
Open "Activity Monitor" and click on "Adobe Daemon" then click "Quit Process".
Click on "Adobe Creative Cloud" or "Creative Cloud" and then click "Quit Process".
Then while in the "Finder" in the Apple Menu bar at the top of your computer click on "Go" to open the dropdown and click "Go to Folder"
You will get a window with a field, type "~/Library", open the folder "Application Support", open the folder "Adobe", find and trash the folder "OOBE"
Go back to the "Finder" in the Apple Menu bar at the top of your computer click on "Go" to open the dropdown and click "Go to Folder
You will get a window with a field, type "/Library", open the folder "Application Support", open the folder "Adobe", find the folder "caps" and rename it "caps_old"
Launch the Creative Cloud app again and you should be prompted to sign in.
This worked on my desktop running Lion OS 10.7.5 and on my laptop running Yosemite OS 10.10.1
If you want to call Adobe and have them walk you through it call 1-800-833-6687. My call took about 24 minutes and I allowed them to remote control my desktop using "Join me" which is a "Logmein" product.

Lightroom does not open.. I uninstalled then reinstalled LR CC to no avail; I signed out of Creative Cloud I signed back in... NOTHING... NADA!!

Lightroom does not open.. I uninstalled then reinstalled LR CC to no avail; I signed out of Creative Cloud I signed back in... NOTHING... NADA!!

I know it is headache to go through same process again.
Open Preferences folder and move all Lightroom prefernces file to Desktop.
Make sure that not even single Light room prference files like com.adobe.lightoom.plist...etcare there inside Preferences folder.
Then reboot the computer and Sign out from Creative Cloud and Sign in and then try to Launch Ligthroom CC 2015 application , by double clicking on Lightroom cc 2015 option under Apps list in Creative Cloud application" .
Still same issue ??
Remove Lightroom cc application and the reinstall the same from Creative Cloud.
Then try launching Lightroom cc 2015 from Apps list in CC app.
Still same issue?
If it is okay for you , you may try launching from Root user account.

I installed the new version of LIghtroom (2015) from Creative Cloud. Creative Cloud says I successfully installed the new version. However, the shortcut icon that was installed does not start the new version. I've also gone to the properties link itsel

I installed the new version of LIghtroom (2015) from Creative Cloud. Creative Cloud says I successfully installed the new version. However, the shortcut icon that was installed does not start the new version. I've also gone to the properties link itself but, no success in starting. How do I launch the new version?

Thank you, toinimj59. I did this part and the installation completed (apparently it didn't earlier--included an acceptance of the standard terms and conditions...
Solution 1: Sign out from Creative Cloud desktop app and sign back in
Sign out from, and back in to, the Creative Cloud desktop app. Click here for instructions
Launch Lightroom.

Keep Getting Log Out of Creative Cloud

I've kept getting logged out of Creative Cloud today. What's going on? It was working fine yesterday. But today, I've been asking to log in every time I open PhotoShop CC. Logging in was successful every time, so the adobe server and my account appears to be fine. But why my logon doesn't stick? Plus, shouldn't the CC apps "cache" my status for a month before requiring me to log on again?

Hi ToysSamurai,
Please refer the KB Doc : http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.htm l
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.htm l.
Send a private message to me with your Adobe ID so I can check your activation history. Do not post it here.
If you dont know how to do that refer : http://forums.adobe.com/thread/1184148

Stop stop stop...I cant LOG LOG LOG LOG LOG LOG LOG I I CAN LOG LOG LOG, hey wheres the button in my creative cloud to enter in my appsss?

Yo dudes i cant find the button to enter in my appssssss,how do i log in? in im my creative cloud (DUH) and i dint find where to use the apps,
HELP PLS,SOMEONE BE GOODUDE PLS i really apreciate if someone tells me.
YO PAPAS IM IN A SMALL LAPTOP SO IDK IF MY SCREEN DONT LET I PUSH A BUTTON OR WHAT XDXDXDX!!!
Anyways y can do something

Hey Danplayer, Are you asking how to launch the app after installation?
If that is the question:
Once you install the app from creative cloud, you can go to /applications on Mac or start/programs in Windows to find Adobe Edge Animate CC 2014.
-Sujai

Just downloaded LR 2015 from creative cloud and when I click icon to run it flashes in and out and will not open. I have a macbook pro 13" retina

Just downloaded LR 2015 from creative cloud and when I click icon to run it flashes in and out and will not open. I have a macbook pro 13" retina

Hi Frank,
You can follow the article: Sign in, Sign out | Creative Cloud desktop app to sign out and sign in back again to Creative Cloud and try to launch your Lightroom 2015 application.
Let us know if it works or not.
Thanks,
Ratandeep Arora

How do I launch Lightroom 5.3 from Creative Cloud?

I downloaded and installed Lightroom 5.3 from Creative Cloud. I have been trying for 4 days to launch Lightroom. Each time I try,Adobe asks for a serial number or wants to know if I want to try Lightroom 5.3 for 30 days. I use an iMac 10.9.1.file:///Users/cawhet1/Desktop/Screen%20Shot%202014-02-18%20at%207.55.37%20PM.png.

Hi Crystal
I believe there have been a good number of similar instances affecting CC users. It’s worth checking your purchase history to ensure you are properly subscribed. Go to Adobe.com and near the top right of the page log-in to My Adobe, unless you are already logged-in; in which case it will say welcome next to your name.
Click on My Orders and this should show your latest invoicing. You can expand each section by clicking the small disclosure triangle icon to the left of each date.
Then click on My Products and Services. Under the products section, which sometimes takes a few seconds to refresh, you should find Lightroom and if you expand the details it should contain an automatically generated serial number.
The only suggestion I have is to Launch Lightroom again and if you see the trial screen click on licence this product and enter the serial number.
It should not really be necessary with a CC app but let us know if that works.

Re-installing from Creative Cloud after hard-drive failure

My hard-drive died, and now I need to re-install my all my software and operating system including a photoshop and lighthouse package which I purchased last week online. will it be a problem to re-install from creative cloud? will it consider I have already downloaded on another machine?
Thank you

Hello valerietitli,
Welcome to Adobe Forums.
You can reinstall the softwares by just logging on to the website creative.adobe.com, you should not face any issue.
Regards

Unsubscribe from creative cloud

How do I unscribe from creative cloud.I don't recall signing up for it. I want to get canceled form it even free one.

If you didn't sign up for Creative Cloud then you don't have anything to cancel. Creative Cloud uses the same Adobe ID logins that are used on this forum and Adobe.com and elsewhere, so if you have an Adobe ID (you do as is evident by the fact that you posted a message here) then your ID can be used to create an account on Creative Cloud, but if you don't want to log in to Creative Cloud then just don't.
--- Ben

Accessing multiple PSD layers in Adobe Photoshop Touch from Creative Cloud is important to me.

Accessing multiple PSD layers in Adobe Photoshop Touch from Creative Cloud is important to me. When will Touch be updated with this function? Want the ability to view multiple layers the same way Creative Cloud website can. Having the ability to turn multiple layers on an off in Touch from and uploaded PSD file. As it stand Touch flattens imported Layered PSD files. (Not very useful)

Hi Bford225,
I moved your post over to the Photoshop Touch forum because it seemed mostly about Photoshop Touch.
Currently, I'd recommend converting RAW images to Jpeg in either Photoshop or Lightroom and then uploading them to Creative Cloud for working with them in Photoshop Touch. I know raw support is something our developers are considering so please add your vote here:
http://forums.adobe.com/ideas/1227
How you best incorporate Photoshop Touch into your workflow is hard to say. What works best for one person may not be true for everyone. Photoshop Touch obviously doesn't have all the capabilities of its desktop counterpart but it does have the ease of use and portability of being on a tablet. Personally, I like using Photoshop Touch for editing images taken with the iPad or my iPhone for convience versus transferring to transfer to the computer, or even if I still do, I can do some of the initial edits from the tablet first. Its nice when I only have the tablet available and not a computer. For images I take with my DSLR I always do my editing in Photoshop and Lightroom. I'm able to make any adjustments on the computer much faster than on a tablet.
If you have the option to shoot in both Jpeg and RAW that might be good option (best of both worlds). Do you have the ability to import images from the camera without using a computer - using a camera connectivity kit or something like that? My recommendation would be expermentation, test out different workflows on the tablet and see how you like it and find what works best for you.
-Dave

Lightroom wil not launch from creative cloud

Lightroom will not launch from creative cloud

It seems that many people have experienced this problem. Most have solved it by signing out from the creative cloud desktop application and signing back in. Here are instructions on how to do it:
Sign in, Sign out | Creative Cloud desktop app

LR 5.5 from Creative Cloud crashing on startup

I just updated my LR from Creative Cloud on my Mac OS X 10.9.3. It crashes immediately. Any idea what I can? I restored LR 5.4 from a backup, and it started up fine.

Please see my reply on the following thread that provides a possible workaround:
Lightroom . Wont Launch.
Thanks,
-paul

Log in impossible / Immediately Logged out from Creative Cloud

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