Log-on freezes at the last step

Hi,
We use BPC 7.5 NetWeaver version SP08.
We have noticed that occasionally some of our end users are experiencing the following problem:
When they try to log on either through the Planning and Consolidation for Office Client or through the Planning and Consolidation Administration Client the log-on process freezes at the last step where the connection bar is shown i.e. after they input their credentials and press Next button.
It should be stressed that this problem appears occasionally and only on specific end usersu2019 PCs.
I would very much appreciate any help.
Thank you in advance,
Mike

Hi Roberto,
Thank you very much for your prompt response the issue seems to be very close to what is described in notes
·         1624426
·         1664394
Unfortunately We have tried both notes i.e. our Administrator verified that port is 80 and we have tried to use the ‘DNS-hostname:80’ and the problem still occasionally appears (I stress occasional and from specific end user’s PCs).
Any other ideas?
Thank you in advance.
Kind Regards
Mike 

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