Logged into chat, but user doesn't see the room or participants

I am trying to help a user with iChat. He is in France and I am in US. He has a mac.com address.
The problem is he can sign into a chat room and I can see him in that room, but he can not see the chat room window nor the participants. He will get IMs from people that are apparently in the room, but he has no idea where they are coming from.
I can find how to hide the participant side window but unable to find any way to show/hide the chat window. iChat has not been hidden as his buddy window does show up.
There are differences in terminology on the menu bar and drop downs between French and English so even with screen sharing, it is not easy. Menu items are under different headers.
I have seen this before with some users, but usually a quit and reloading iChat will clear it up. There are a lot of cases of people thinking they exited a room, but their SN is still there until they quit iChat.
If I get information, I said I would let him know a solution.

Hi,
EDIT:-
I can recreate this.
On my G4, which used to be my prime iChat computer, I have several Rooms listed in Go to Room in the File Menu
One of these had been added to Auto Join list but not ticked.
I did this (ticked) but no window showed.
On the MacBook Pro I used another account/Screen Name to log in to the same room
After finding from Snow Leopard I had an illegal character, I corrected it on both computers.
The G4 still did not show the Room Chat window.
However the MacBook Pro showed My G4 Screen Name as being there.
I did find that if I went to iChat File Menu > Go to Room and Deselect the Auto Join and Quit iChat my G4 would not sign back into the room when that screen Name was logged in to AIM again at iChat Launch.
I hope this is the same for your Buddy.
8:39 PM Thursday; September 3, 2009
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
The G4 makes the sound as to getting a new message but the window still does not appear and the G4 therefore cannot reply. Nor can I leave the Room.

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