Logging a Copy of my Blackberry Messenger Messages?

Hi All,
How can I set a log to keep a copy of my BBM Messages? I sometimes speak with clients and want to have a copy saved to a log.
Note - I am Not on the Enterprise edition....it's just me and my little old Blackberry Curve !
Thanks !

(bump)

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Emails, Call Logs and BlackBerry Messenger messages deleted

Almost exactly 2 years from the date I got my BlackBerry Curve 8300, my emails, call logs and BlackBerry Messenger messages keeps getting deleted without notice. The BlackBerry then stalls until I remove the battery and I log on again. Can anyone help me idetify the problem and how I can resolve this?
Solved!
Go to Solution.

HI and Welcome to the Forums!
Wow -- 2 years without an issue on a computing device! A record! Excellent! Here are some KB's that might be helpful:
KB14213 Call logs, SMS text messages, and email messages are deleted on the BlackBerry smartphone
KB14320 How to maximize free space and battery power on the BlackBerry smartphone
KB15345 How to qualify low memory situations on the BlackBerry smartphone
http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
Hopefully something there will be useful.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Not receiving BlackBerry messenger messages

One of my BB Messenger contacts is unable to send me messages, I can send them to him and he receives them fine, but for some reason his do not get through to my BB. He has been a contact of mine for about 18months and has always worked fine.
I have deleted the contact and re added him, I have wiped the handheld, I have tried adding him again with pin and then email but nothing works, I have done this on mine and his BB.
It is really really annoying, can anyone help??

Hey TheWoy,
Welcome to the BlackBerry Support Community Forums.
First try reinserting the battery and then register the Host Routing Table as shown here: http://btsc.webapps.blackberry.com/btsc/KB00014 .
If this does not resolve the issue, I would suggest contacting your service provider to verify you have the correct data services enabled.
Cheers.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Can't delete a Blackberry Messenger message from unknown

I received a an invitation to BBM from a stranger over a week ago and I have not been able to delete it, ignore it or decline it. It just stubbornly stays in my inbox.
Only thing I have not tried is to accept the invitation as I do want to. What can I do to get rid of the message?
Thanking you kindly!
Solved!
Go to Solution.

So if you choose Decline or Ignore, nothing happens and the invitation is still there like you've never opened it?
Have tried accepting, just to immediately delete him again?
Another thing you can try is to do a battery pull, that actually solves most problems. Just take out the battery with your device turned on, wait about a minute and put it back in.
Please let me know if it works, and if it doesn't then hopefully one of the really smart guys that might know what to do reads this thread...
Cheers

Unlocking keyboard automatically goes to unread email or BB Messenger message?

When I remove my BB from it's holster and unlock the keyboard with "* & SEND" my BB automatically opens up the last unread email or the last unread BlackBerry Messenger message instead of going directly to the home screen.
Is there an option that tells the device to automatically go into the home screen when unlocking the keyboard instead of going to the emails or messages.
Solved!
Go to Solution.

Hi there!
There is not an option to set. Rather, it's a matter of timing. As I recall it's about 15 seconds...if you unholster and unlock within about 15 seconds of receiving a new email, it assumes that's why you are unlocking...and goes there automatically as a convenience. If you wait a little bit longer, it won't go there.
Hope that helps!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry messenger text no clearing after sending message.

Hi
I have a blackberry 9800 torch with the latest version of blackberry messenger on it. When typing and message and sending the message, the txt stays and wont clear at all. I have to delete the txt by deleting it. Only way to fix it is to uninstall and reinstall messenger then it will be fine for a day or two then it starts again.
Any idea on how to fix it so that it doesnt happen at all ?

Hey jacoatnos,
Welcome to the BlackBerry Support Community Forums.
Can you provide your BlackBerry Device Software that you're currently using on the BlackBerry Torch?
Also what version of BlackBerry Messenger you're using?
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

I Can't Recieve or Send Messages To People Abroad Through Blackberry Messenger

Hi, I'm having huge trouble with my Blackberry Messenger. It's not letting me sending messages to any person abroad BUT I'm still able to send it to people in the same country (UK). This has never happened to me before and just happened suddenly this morning.
This has happened to someone I know and it eventually worked itself out after quite a long time, he couldn't send message abroad, couldn't recieve them and even couldnt use it through Yahoo Messenger or MSN. He went to the provider and they had no idea either.
This is a huge problem for me and I need to get this sorted out as soon as possible.
Does anyone have any idea what this could be and how it can be resolved???
Thank you.

You need to call your carrier/mobile provider support desk, and ask to have this escated up to the BlackBerry RIM level tech support.
Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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Problem receiving messages with Blackberry messenger

I recently purchased the Blackberry 8130 Pearl. While using the blackberry messenger I have an intermitant problem where I do not receive messages. I have to remove the battery and restart the phone to receive the message. Can anyone shed some light on this?

Y U No Help Me

Blackberry Messenger: Cannot receive message from one contact only

I have been using Blackberry messenger since a few months ago. It has been working fine until 3 weeks ago that it stopped working with only one of my contacts:
I message with my friend every day and out of the blue one day I can't receive any messages from him anymore, and all the messages I send to him would only turn to "d" status even he's read them already (and he'd appear as away on my contact list with a little clock next to the smiley... messages never turn to "R").
My handheld is on a BES and his isn't. I am in the US and he is in Europe. Not sure if that's the reason... but I have other contacts that are either on or not on the same BES and there's no problem with them. He also has contacts that are in the US as well and doesn't have any problem with them either...
We have tried battery pull, shortening name, deleting and re-adding and no luck.
Can any one please help? Thanks!

Welcome Tiramisucat; I have the same problem and a few others share your frustration. There is one BB user who reported today that he finally fixed his problem with the assistance of RIM. You can read about his experience in the following thread BlackBerry Support Community Forums : Smartphones : BlackBerry 8300 Series Smartphone - BlackBerry Curve : Re: PENDING blackberry messenger contact.

Message recieved icon not going away - Blackberry messenger

So I use the Blackberry Messenger program a lot on my 8230 Curve. Well, I have ZERO messages, let alon enew messages on the phone, that I can tell. But for some reason, I still have the smiley face with a 1 next to it showing I have 1 new message. When I do get a new message, it displays a 2 next to the smiley face until I read the message. Whats this about?

03rangerxlt wrote:
So I use the Blackberry Messenger program a lot on my 8230 Curve. Well, I have ZERO messages, let alon enew messages on the phone, that I can tell. But for some reason, I still have the smiley face with a 1 next to it showing I have 1 new message. When I do get a new message, it displays a 2 next to the smiley face until I read the message. Whats this about?
from the help on the blackberry :
messages application >> help >> email message forwarding >> Reset a blocked message counter
it says to try this :
in the device options, click Security Options
Click Firewall.
Highlight a message type.
Press the Menu key.
Click Reset Count or Reset All Counts.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

While using my Blackberry messenger service, the message...

While using my Blackberry messenger service, the message "name" is typing a message gets stuck on my screen and the application freezes up

Hi and Welcome to the Forums!
Anytime random strange behaviors creep in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry messenger problems messaging, (Curve 8520 sorry forgot to include first time) PHOTO'S AND VIDEO OF PROBLEM INCLUDED NOW!

Hello,
I am having a problem with Blackberry messenger on my handset where the text box at the bottom of the screen goes blank where you type and I can't see the text I have written. And orange customer services are near enough useless and have told me to ask here about this problem.
Also sometimes the cursor moves and no text is written while typing.
I have un-installed the application and re-installed it with no help and performed about 10 hand held wipes.
Please can someone give me the solution to this problem before I take a hammer to this phone.
Thank you
Aeron

aeron1 wrote:
ok, Do you have any idea as to why my service provider directed me here then?
Oh, please re-read my post above, once again.You might have missed part of it.
Because you can get some of the best experienced help here. That's why.
aeron1 wrote:
im sure no one else has this problem
Sarcasm? Not really helpful.
Actually others do have the exact same issue. I've seen it. It's not a problem now.
Upgrade your OS to the latest officially released for the 8520, 5.0.0.592
See the link below, for the download.
http://www.blackberryforums.com/general-8500-series-discussion-gemini/223862-latest-os-8520-5-0-0-10...
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

URGENT HELP REQUIRED FOR BLACKBERRY MESSENGER ON CURVE 8320

Can anyone out there please help me. I have two invitations to join Blackberry Messenger that tells me where to go and download the software. When I try to download the 4.0 and 4.1 latest software, I get the error message that my phone is not able to do so.
I also tried to download via the Internet and Iget the same error message, can anyone help as I am in love with my smartphone and my wife is jealous that I give the phone more attention than she ever got.
Also can I type mails or send SMS through the Roxio desktop Interface? I do that easily with my Nokia PC Suite but it seems impossible with my BlackBerry.
Please help.
ibk

Hi and welcome to the forums!
There is no text option in Roxio media manager, it's sole function is to manage your media between PC and BB.
Do you have a data services Package with your carrier, as well as a text package?
Please let me know!
There is no group I know of for a Blackberry widows club....but somebody ought to start one, my wife would be the first to join
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

BlackBerry Messenger version 7.0.1.23 Fault

I have a BlackBerry 9360 (3G, Wi-Fi), 7.1 bundle 1717 (v7.1.0.569, Platform 9.6.0.86), BlackBerry Messenger version 7.0.1.23
The team originally had the version of BlackBerry OS 6 operating system, for months to upgrade to the latest available for the team that is the Blackberry OS 7.1.
Apparently the problem started when upgrading BlackBerry Messenger to the latest version (7.0.1.23), I installed it through the BlackBerry App World for my team.
The team has about 6 months of use working perfectly, until recently that within BlackBerry Messenger application does not update the profile picture. I tried everything to fix it, between this I:
1. Off and removed the battery long enough, the problem is solved partly because after the smart phone turns on the changing profile picture (but only sometimes), and when it does, it only once since before a second consecutive update the problem recurs, have to repeat the procedure.
2. I deleted and reinstalled the application without any success.
3. Reset the entire smart phone and reinstalled all applications again, without success.
4. I've used all sorts of different connections (including 3G, 2G, Wifi) and in all alike the same problem.
5. registered the BlackBerry smartphone with the wireless network, and also sent the service books through the application of e-mail settings on your smartphone. (Without success)
I would like to help me find a solution without resorting to absurd solutions like:
1. delete all contacts and add them one by one again, since I have 300 contacts! and that's not humanly possible, also a risk that after adding back the problem recurring.
2. get the battery every time you want to change my profile picture, (I do not buy a phone to get the battery every time you change a simple photo)
3. nor reset the phone, update or delete the application because as I said I already did and did not solve the problem.
otherwise I can not back up my contacts and I have the latest version of MSN BB and this does not bring this option, since all contact data is automatically saved in the cloud of my ID.
*** At first I thought it was just a glitch in the profile picture, but then I realized that after pulling off the battery did not keep him to publishing the names of my contacts, and the contacts reappeared I had removed, ie there is a problem with the transmission of data from my device to my cloud data of my ID, ie these are not synchronized properly and changes made by me (as the profile picture and editing contacts) not saved, strangely I have no problem with sending messages from my contacts in BlackBerry Messenger, I can normally chat with them, nor do I have a problem with any other application or with the transmission and receipt of data from the device. ***
Aja?, Now tell me, I do?

Hi Fanfan514
Welcome to BlackBerry Support Forums
If you're having problem with recent update , you can try reinstalling it again cleanly , but first On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there.
KB10040 : How to view or remove installed application on a blackberry smartphone
After deleting perform a battery pull restart by removing the Battery while is device is POWERED ON , wait a min. then re-insert it back . let your device takes a long reboot , finally from your BlackBerry Browser browse to www.blackberry.com/bbm and download the most recent version available for your device .After reinstalling see if that helps
Please Note :
If you're having BBM7 then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous persion then first do a local backup , you can backup in your Media card, refer to this KB for further help:
KB20554 How to back up and restore the BlackBerry Messenger contact list
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Where Can I Find The "Set Alert" Feature in Blackberry Messenger 5.0

Hello,
I just upgraded my Blackberry Messenger from version 4.5 to 5.0.0.57 on my Curve 8310. However, in BB Messenger 5.0, I cannot figure out how to turn on the "set alert" feature that is available in BB Messenger 4.5 The "set alert" features allows you to know when an instant message has been read by the person you sent it to. This is an invaluable feature for me (and I believe for many other), hence I cannot believe BlackBerry removed this feature in BB Messenger 5.0.
Any help regarding this topic is greatly appreciated.
Thank you.
Nawaab

Hello,
Honestly, I've never seen a setting for that. But, even with no such setting, I see the receipts just fine in all 1:1 conversations. Group conversations, however, don't show receipts -- and I don't recall any prior version showing such for groups.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Logging a Copy of my Blackberry Messenger Messages?

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