Logging in on iCloud crashes 'Settings' but Apple(doesn't)Care
The story is long and the ending is sad but I kinda start hating this so, why not share it?
Introduction.
I've to say that I bought an iPad and an iPhone when I had a laptop but few weeks after that the laptop died and now I am alone with my iOS devices.
I can add that I'm the lazy kind of user so I never jailbreaked my devices...I've no real need...not hacky. I buy things ONLY from the apple store...what a lazy ***.
The beginning.
The beginning is that I have 2 appleID accounts, an old one aaa.bbb, not really used, and a new one aaa.bbb@mail that I am using on iTunes. This makes sense because at some point it wasn't needed to use an email as an appleID but all of the sudden, iCloud came and it needed:
- an appeID
- a verified email account on it
- an email pattern
Not knowing that for iCloud the appleID must to be in the email format, I used the aaa.bbb@mail as the email to verify the aaa.bbb appleID...it did work :)
Then I tried to use aaa.bbb to login into ICloud and this didn't work as aaa.bbb is not an email pattern :(
I tried to add aaa.bbb@mail as the email to verify on the aaa.bbb@mail appleID and this is quite confusing but makes sense now that appleID can be emails and also not emails but in some case they must to be emails...ok this thing didn't work.
The story.
I asked help to the iCloud Support service and after some cleanup of things that I am not sure I've understood, they sent me to the iTunes support. At the iTunes support I got mail buddy with Paul. Paul is nice. He made clear that his life is crap now that I can't use my iCloud account and he keeps repeating it at every email he sends me...poor lad.
Paul explained me that I can't have the same email verified on more than one appleID and so I should use a different email to verify my aaa.bbb@mail account.
I find this quite annoying, having:
- account aaa.bbb verified on aaa.bbb@mail
- account aaa.bbb@mail verified on whatever@mail
It really looks odd....no the word is stupid.
So I didn't say anything to Paul not to scare him but I deleted the aaa.bbb@mail from the appleID aaa.bbb, I added it to the aaa.bbb@mail appleID and I verified it...it did work. I felt like celebrating with Paul as our nightmare was over but...
I went back on my iPad, on the Settings application, on the iCloud thing and I tried to login but this time with the aaa.bbb@mail appleID.
Something changed, I've obfuscated records in my mind of what happened...I saw images of iCloud asking me what were the applications to include in the iCloud sharing dream. I pressed some OK and some NEXT (maybe) but at some point it didn't work...I don't remember the exact error but I am quite sure that from the first time it was 'username or password is incorrect'. What a frustration.
I am quite sure about the username and password because that's the appleID that I am using on iTunes and I am using it to update the apps almost every day.
I tried again to login...incorrect...I tried some more....incorrect...and now, the 'Settigns' application freezes. I means the message 'username or password is incorrect' has an OK button right below but even tapping there, nothing happens. The solution is to switch to another app and manually kill the Settings app.
The evolution of the story.
I went back to Paul that this time got hit by my story as If some close friend died. After few days of investigation he confessed that 'our best guys' couldn't find the way out of the problem and letting me know that he was about to kill himself, he sent me back to speak with the iCloud guys.
Following Paul directions I tried to setup a call with the iCloud team. Naive man, I thought that where a phone number was requested my mobile phone number, was a good candidate to fill in. I set up the appointment, I waited one week, I got the call, I answered the call, a machine asked me to press 1, I pressed 1, the machine kept asking me to press 1 until I understood that an iPhone is not the bast thing to use to get this kind of calls....maybe next time make it clearer upon resrevation my apple friends.
Back on the site and to set up a second phone call on a landline phone, this time only 3 days ahead and this time taking some time of my work. I waited, I got the call, I hit 1, a lady started speaking...good.
To recap, I am a software engineer, I work in the IT in the software development and I am now able to systematically freeze the apple Settings application on both my iPhone and iPad with only one try. Any locking condition like this is called 'bug' and somebody able to reproduce a bug at every try is a guy to love as is giving you the conditions to see a problem that you (this is iCloud) have and should care to fix.
The climax (this morning).
I give the short version of my story at the lady that is a bit confused but tells me not to give up that we can fix it together. She tells me to go on the site www.icloud.com I do that and I get redirected on www.icloud.com/ipad_welcome. I inform her about the redirection and she tells me that I don't have to type in the search bar but in the address bar. I tell her that is what I am doing but that the site is redirecting me. She tells me that I don't have to type the ipad_welcome part and I tell her that I am not typing it but is the site that is redirecting me. She asks me if I have a computer or laptop, I answer no. She asks me to go on iCloud.com, I answer that I am doing it but I'm being redirected. She tells me that I don't have to type the welcome part...at this point I ask her if there is somebody around her that knows what Internet is and understand just a little bit about redirection user-agents and stuff. I think she didn't like it as at this point she said that she would have sent me an email with the address to use to login on iCloud...just to be sure I asked for confirmation, "is this gonna be www.icloud.com?" she answers yes.
The email never arrived.
The epilogue.
Now, I am not mad at apple because I can't use iCloud, I am not mad at them because the settings application crashes always when I try to login on iCloud. I don't think that the lady is stupid (well just a little bit) but I've also payed for the AppleCare on my iPad and if to setup iCloud a normal computer is needed, this should be said pretty clear and loud preventing paying customers to waste their time. If iCloud has a support service, who's selecting the people that are going to give support, should be able to select trained people or to know how to train them...not doing that is crappy quality and until few hours ago I think apple was somewhere this couldn't happen.
Life is not a ferry tail after all and from quite soon I'll go android.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
Similar Messages
-
Does anyone know how to turn off the pop-up iCloud log-in window on iPhone 5c. I have no desire to use iCloud. I have turned off iCloud in settings but that does not seem to deter the pesky little pop-up from continually asking me to log-in
ThanksPop up usually meant that icloud activation lock is still on on Apple servers. In order to deactivate you need to turn icloud back on by signing in and then sign out properly. For your sake I hope that you know the password.
-
I used to be able to download files from the Harddrive of my Sony Handycam, but now it won't let me import them while going through "log and transfer." I have tried to update my settings, but this doesn't seem to work. Any help would be much appreciated
Hard Drive: The Hard Drive is on my camera (Sony Handycam)
Just needed some info on what is going on with your particular system.
Knowing the exact camera model will also assist us.
If this camera is standard AVCHD you should be able to connect with USB to Mac with FCE open and use Log and Transfer without all the fiddling around converting etc.
What FCE does during ingest is convert files to AIC. (Apple Intermediate Codec)
FCE cannot read the individual files in the BDMV folder, that's why all the converting is required when you use that method.
BTW: regards formatting drives/cards/memory on cameras; it is wise to use the actual device to format rather than a computer. This is a prime cause of read/write goof ups with solid state media. This applies to still or video cameras.
Keeping the COMPLETE card/memory structure in tact is vital for successful transfers.
Try here for some trouble shooting tips:
https://discussions.apple.com/message/12682263#12682263
Al -
I have to reset factory settings but Apple ID is old email no longer used. I can't recall the password and when I went to answer security questions it told me my date of birth was wrong. How do i rest password but get it sent to my current email address
Go to http://iforgot.apple.com to get help with your password.
-
How can I watch a Disney movie from the Disney website I have purchased movie cd and I can go to the website on by gateway computer but can't get it to play on my iPad it wants me to download flash but apple doesn't support flash or I can down loadQuickTime but don't know how. Says to email website did that but takes me back to same place to email help
Contact iTunes Customer Support, but honestly, there are no returns for iTunes purchases.
-
Recently changed my apple ID. On my 3G iPhone 4 iCloud has since then been letting me know that my user name or password is incorrect. I can edit the password in iCloud account information but user name is grayed out and can't be changed to my new apple ID. Haven't been be able to fix this by going into my Apple ID account or synching the iPhone.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again. -
My iphone was stolen yesterday. A few weeks ago I enabled iCloud in my settings, but I don't know if the iCloud account was created properly and if my photos were saving to the photo stream or not. Is there any way I can retrieve the photos taken since iCloud was enabled?
ok, thank you. I will be home in 2 days so I will try to access them from iTunes then. Appreciate your assistance
-
Can I log in to iCloud without having any Apple devices?
I don't own any Apple devices. I am using Windows 8.1. I have iTunes 11.1.3.8 on my Windows HP laptop. I've subscribed to iMatch to store my iTunes songs on iCloud. When iTunes was automatically updated, iCloud 3.0 Control Panel was also installed on my Windows 8.1 computer. When I tried to sign in to iCloud I received this message:
"Cannot Sign Up. This Apple ID is valid but is not an iCloud Account."
I'm confused. I thought that I had an iCloud account throught my iMatch subscription.
Do I have to own an Apple device in order to log in to iCloud? How do I log in to iCloud? How do I set up an iCloud Account?
I tried to call Apple Support about this issue, but they asked for my Apple Serial Number, and I don't have one because I don't own an Apple device.
I hope someone can help me with this issue. Thanks in advance. Cheers!You have to have an Apple device to create an iCloud account (not just subscribe to a service like iTiunes Match). You have to create your iCloud account on an iOS device (iPhone, iPad or iPod Touch) running iOS 5 or higher, or on a Mac running OS X Lion (10.7.5) or higher. After creating your account on one of these devices you will then be able to sign into the account on your PC.
-
after partition crash repair by iShop, my apple doesn't recognize my ID, only have read permits when open files, looks like I am working on somebody else's computer
My girlfriend had this same issue. It ended up being her cable.
It was very weird and confussing as the first cable would allow the phone to show up on my laptop but not my girlfriends. So we thought the cable was fine.
Further the first cable would allow the iPhone to sync with itunes on her laptop but not show up in her "My Computer."
By chance we tried a different cable and it worked fine on her laptop and instantly showed up in her "My Computer."
All very weird but try a couple different cables and see if that fixes the problem first before resorting to other time consuming steps. -
HT5312 Any one else enter their usual security answers but apple doesn't accept them?
I entered my normal answers but apple keeps saying it's wrong
You can only get reset info sent to a rescue email addres, which is not the same thing as an alternate email address - they are different settings/addresses on an account. If you don't have a rescue email address (and you can't add one without being able to answer 2 of your questions) then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
-
I need adobe flash player for my iPad,however apple doesn't support it...what else can I do
Searching the forum before posting would be your best bet. This is discussed dozens of times a day... with various (partial) workarounds posted repeatedly.
Adobe Flash does not exist for iOS devices, so no matter how much you "need" it, you can't get it. -
My Ipad 3erd Gen... si dsiplayin a message:
"Not Enough Storage: this ipad cannot be backed up because there is noit enough iCloud storage available. you can manage yor setorage in settings"
Ihave tride pushing either Close or Settings and it doesnt do anything, i cant shut down or push a command in setteings mode, the message appears to be frozen in the center of the screen!
HELP!!!!!Try a reset:
Hold the Sleep and Home button down for about 10 second until you see the Apple logo. -
Hi,
Our original apple ID was a hotmail email address that has now been closed down as it was had a virus. I KNOW we should have changed it to our new e- mail address, but we were able to use it and log in with our password.
I have now tried to download an app and apple says my password is incorrect - it isn't, I've put it in dozens of times today and its definatley the once we have always used. As I don't have the option of changing my password via e-mail, I have gone through the security questions and apple are saying that ALL of these are also incorrect. These are basic things like date of birth, childhood street etc.
A such we cannot download anything on the iPad. Other people have had this problem with defunct e- mail addresses and it seems apple has re- set the passwords and security questions meaning we cannot access anything?
Does anyone have any advice they can offer us?
Thanks
EstherIt sounds like maybe your son may have changed the Primary email address for your apple id to his email address.
If you are certain that you have the right password, try signing in to the apple id website under HIS email address and your password at appleid.apple.com
If you can, than that is what he did and you only need to change it back to yours.
Then have him create his own apple id properly with his own email address.
He'll need to be at least 13 in order to be able to do it under his own birthday.
Heres' a really easy way for him to set it up without requiring your credit card.
http://support.apple.com/kb/ht2534 -
i just want to solve this problem as soon as possible
Welcome to the Apple community.
See if the following link will help you:
Can't connect to the iTunes Store -
I moved from france to the Uk in july But Apple doesn't understand---
I can't change the apple store country because I have a iCloud account until december that I can't cancel. But a message says "cancel it first…" Plus, I had to write a fake address because the address in the apple ID doesn't recognize the fact that i moved. Apple Users can"t move all over the world, right? They have to be born, live, work, and die in their native country. Hello, Cupertino, This is 2014.
Here are some notes which may be of help.
http://9to5mac.com/2013/07/13/how-to-safely-delete-an-icloud-account-from-your-m ac-or-ios-device/
Depending on the amount of storage you are contracted for you may have to forego that, but it appears from what you say, only 3 months remains. Write it off and start a new account.
Maybe you are looking for
-
HOW DO I DOWNLOAD SAFARI????!!
Hi all, forgive the caps. I've been trying to download Safari for the last one hour unsuccessfully. Just switched from Linux to an old iMac, reinstalled it with Mac OSX and to my horror the default browser is IE5 (I have lived IE-free for a few years
-
Making a Photoshop app in FLASH PROFESSIONAL??
Just wondering does anyone know any resource video tutorials about developing for PhotoshopTouch SDK and "FLASH PROFESSIONAL". I am finding it diffcult to find a tut as most point toward FLEX or FLASH BUILDER.........
-
Error 3004 & Update Server Error
Well after a 7 month wait I woke up this morning to hear 4.2.1 is out and I download and install it and here is what I get: "The iPad "Ryan's iPad" could not be restored. An unknown error occurred (3004)." Well I clicked more info and It took me to A
-
Labview driver for Analog Device cards RTI 800 series
Hello, I'm Mathieu Meisser, from EPFL Lausanne - microtechnique. I'm working for a company, that produces laboratory PC-controlled analysers, sold all over the world. we are searching for the Labview drivers for the I/O analog Device cards RTI 815/81
-
Table rows selection using checkboxes
I have a standard Table UI element with multi selection property set to "none".Selection of rows is handled by a checkbox column. The client requirement is to be able to select multiple rows using shift key.(for ex, user checks 1st row,presses shift