Logging into Hyperion Planning is taking several minutes for users

Hello All,
I'm hoping someone can help with an urgent issue. A problem has popped up the day after everyone returned from holiday break. All users that are listed in MSAD in Shared Services are taking several minutes to log into Hyperion Planning. The only users that are not having problems are admin and a testuser account. Both of these accounts are from the Native Directory.
When I go into Shared Services and do a search in the MSAD, it is taking several minutes for the list of users or groups to come up. Everything is working normally in Planning when I'm using the admin account, except for when I'm trying to assign access to a dimension. That is not working, but I can modify an existing access to a dimension.
Our IT department has restarted all Hyperion services and made sure that the service account (active directory) is not locked. Everything on their end looks like its running correctly, as far as they can tell. I've refreshed the database and security filters, but that has not corrected anything and I've reregistered the application with shared services.
Any help would be greatly appreciated!
Thank you!
David

Hello John,
Thank you for the response. I'm not sure if we do have multiple MSAD servers, so I've forwarded the question on to my IT department and I'm waiting for their response.
During my call with Oracle support, they suggested turning off the MSAD group configuration and restarting Hyperion to see if that would help. The only area that it seemed to help is in searching for users in MSAD. That works a lot faster now, but it didn't fix the problem with the users logging into Hyperion. I've sent Oracle the shared services logs for Admin, Hub and Security as they requested and I'm waiting for their response.
Thanks,
David

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