Logic 9.1.7 download. Re-install
This is probably a stupid newbie question.
I'm new to my Mac (lion) and new to Logic 9.1.7
I bought Logic as a download and I don't know where the file is to re-install after a system failure?
I know I can use Time Machine but I would sleep easier if I had the original Install file.
Hi..
You can re download the app from the App Store for free.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select which apps you want to re download. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase.
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Thank you for your patience.
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You are now chatting with Rashmi.
Rashmi: Hello. Welcome to Adobe Technical Support.
mary russell: hello
Rashmi: Hi Mary , How are you doing today ?
mary russell: im ok i would be better if the software would install properly
Your chat transcript will be sent to [email protected] at the end of your chat.
Rashmi: In that case i will suggest you to please Disable firewall and then activate the software
mary russell: i tried that too
mary russell: when i get it installed and go to open it i get a message that says this file contains invalid data and thats it
Rashmi: PLease disable Antivirus
Rashmi: In that case i will suggest you to please visit our website forums.adobe.com
mary russell: seriously thats all the help you can give me
mary russell: now it says download limit exceeded
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Rashmi: Allow me a moment,
Rashmi: Please help me with the serial number .
mary russell: xxxx-xxxx-xxxx-xxxx-xxxx
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mary russell: its trying again
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Rashmi: Please click on the above link and select the software and download it
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mary russell: what is owan
Rashmi: I am sorry for the typing mistake
Rashmi: OWN
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Rashmi: Are we still connected ?
Rashmi: Are we still connected ?
mary russell: yes
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Rashmi: Sorry for any inconvenience this has caused
Rashmi: But we do not have support for that .
mary russell: how do you not have support for that
mary russell: are you kidding me
mary russell: is there someone above you that could help me
mary russell: ???
Rashmi: As I told you earlier that there is no support for Photoshop elements 12. If I would call my senior, he would give you the same information.
mary russell: can i atleast try this is ridiculous if u offer support then there should be more support
Rashmi: Give me a moment.
Rashmi: Let me call my senior.
mary russell: it says a problem occurred while extracting some files check the write privileges on the destination folder
Rashmi: Hi Mary Russell! My name is Meraj, I am the floor supervisor. How are you doing today?
Rashmi: I am sorry to know that.
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Rashmi: The problem which are you facing at the time of installing is related to your computer. That's true we do not have any support available for PSE12. You need to check on forums.adobe.com.
mary russell: when i click ok on that prompt then it says a problem occurred while extracting the archive please try downloading the elements 12 again
mary russell: its not my computer i dont have this problem downloading anything else at all
Rashmi: I understand, the resolution is available only on forums.adobe.com
Rashmi: Is there anything else I can help you with?
mary russell: if its available on their why cant u tell me how to resolve this
Rashmi: Because, In order to resolve this you need to check on forums.adobe.com, and those steps are not available here on CHAT. Please search the issue on Adobe forums, you would definitely get the resolution.
mary russell: the issue isnt listed on that siteMaryrhire910 I am sorry that you are facing difficulty downloading and installing Photoshop Elements 12. Are you downloading the installation files from Download Photoshop Elements products | 13, 12, 11, 10? If so what specific error are you receiving?
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