Logic board failure - the 6th

my ibook is a little over 2 years old and i just had my 6th logic board failure last night. i knew it was going to happen after 5 previous failures... and it will certainly happen again.
even though its rare, i've heard of people getting their ibooks replaced. i know its not apple's policy with this issue (and wasn't the 5th time it happened), and i don't have applecare, but i'm wondering if i'm just screwed here.
i plan to call customer service and tell them that i know sending it in again for the LB repair extension program will just lead to another failure. there is no reason for me not to completely assume this... that my computer simply does not have the reliability needed for me to pursue my class projects. last night i lost my homework and it will not be turned in on time today.
i'm just asking for advice, based on other peoples experience, and given my situation, should i pursue a replacement or just reluctantly purchase a new computer?
ibook - dual USB    

How long will Apple keep covering these logic board repairs?
Is it indefinitely, or only for 3 years?
... because mine is in for its 3rd repair and it will be 3 years old in another 6 months - and I suspect it will only break again.
I was told by the Apple rep [from the division that would cover replacement] that they have only replaced iBooks for people who had the extended warranty.
So I offered to pay to he $200 that an extended warranty would have cost.
The rep argued that the other people's units had the extended waranty in place when their units broke.
So I explained that mine broke TWIICE within it's intial 1 year warranty - and asked why that isn't the same condition as he just asserted was requisite - at which point he diverted the subject of the conversation so as to not answer - I assume because my point was well made and he couldn't provide a reasonable answer.
If it were only that I have to repeastedly send it back for repair [assuming it will continue to be covered] but backing up and wiping the drive of private info and restoring it takes hours.
In my opinion the thing breaks because it's put under some stress when grabbing the case, and the case flexes. The reason I think that is so is because the symptoms can be made to happen or not [when they initially start] by flexing the left side of the case.
The situation leaves me thinking there is an argument that the product failed its original warranty of merchantability. So I'm wondering if I should just go to small claims near a apple facility.
When I even questioned whether a legal issue existed the apple rep threatened to terminate my call and hand me over to legal.
How can he do terminate my call if there is a program that promises to cover the repair? That made me feel even more that I need to seek other recourse now and not wait until it happens again.

Similar Messages

  • Hi, i have a MBP 13, late 2012. Its over an year old since purchase and now out of warranty. This morning the computer did not boot so i went down to apple store and they looked at it and said its a logic board failure requiring replacement worth£350

    Hi, i have a macbookpro 13, late 2012. I bought it last year october and its an year old and now out of warranty. This morning the computer did not boot, so i went down to apple store and they looked at it and said its a logic board failure and needs replacement worth £350. The tech at apple store gave no explanation, why suddenly, my computer decided not to start at all and said to me it was a logic board failure for no apparent reason and requires replacement. I have maintained the laptop in a pristine condition. Now I feel I have been cheated. This clearly means the product is substandard as a £1100 laptop is not expected to fail in just over a year. My last laptop PC which was worth £450 served me for 4 years before it crashed and lived for another 2 years until I decided to get a mac. This is ridiculous. I don't have apple care at the moment which translates as pay to get it fixed. Anybody in my situation ? I want to sue apple for selling me a substandard good . Any thoughts? Should I go for another pc for £500 because there is no guarantee even after the laptop were fixed by apple for £350 it would last for another year. I need a reliable machine.

    This morning my MBP just woke up from sleep and is working without any glitches. I don't know what to say about this.

  • What's the Difference Between Logic Board Failure and Hard Drive Failure

    Hi!
    So I wanted to know the difference between a Logic Board Failure and Hard Drive Failure because a couple of days ago I tried starting my computer up and I was welcomed by the Apple chime and a grey screen. I have been researching and most people say its either the hard drive or the logic board. So I am curious to know what are the symptoms of both. Thanks a lot, in advance!

    The hard drive is where the OS resides, if it dies there is no OS loading, so you can't boot. If you hook up your external drive with your clone of the internal drive, boot up and hold down the option key, select your clone drive as the startup drive in boot manager that then appears, and the computer boots normally, then the computer is OK, it is just the internal drive that has gone south. You don't have a clone to boot from? Now you know why you should.
    You could try booting from the DVD that came with the computer, hold down the "D" key to run diagnostics and see what the results are. If you can't boot into the diagnostics then a trip to the Apple store is probably in order.
    Francine
    Francine
    Schwieder

  • Get files from old MBP to new MBP when the old one has suffered a Logic Board failure

    Recently, my 2009 unibody MacBook Pro died. Logic board failure, I am told. It is out of warranty, and replacing the Logic Board would cost a grand. It had some other issues too, so I figured upgrading to a brand new system would be the best idea. So, I am going to purchase a brand new one within the next few days. My question is this: How to I get the files from my old MBP (I NEED them, plain and simple) to the new one once I get it? Should I take out the harddrive from the old one and connect it via a SATA>USB cable and connect it to the new one? Can anyone shed any light on this? It will be much appreciated. Thanks.
    Roku

    AvatarRoku wrote:
    Should I take out the harddrive from the old one and connect it via a SATA>USB cable and connect it to the new one?
    Yep, all you need is a IDE/SATA to USB adapter for about $20 online at OtherWorld Computing, NewEgg and other online computer sites like Amazon etc.
    You can find the screwdriver or other torx driver at iFixit or OtherWorld, just look for your Mac model or just be rough with it and drill out the screws.
    You can choose to get a enclosue and use the drive as a external drive, it will cost more naturally, but for a few bucks more though you can get a brand new external drive and likely twice the capacity.
    Some external drives can't be Carbon Copy Cloner and option booted from, so perhaps a adapter is best. (don't clone a OS from another Mac to your new Mac)
    Setup:
    When you set up the new Lion Mac, name the hard drive the same name as the external drive, also setup the same user name as the old Mac had. Software Update.
    Install all your known third party programs from fresh sources as many as possible.
    The last thing you do is connect the old Mac drive, transfer all the files from the user folders right back into their respective folders on the new drive (Music, Pictures, Documents etc) Not User/Library.
    Open all your programs like iTunes and iPhoto and it will update for your files, then go through the folders and delete what you don't want.
    Don't use migration or setup assitant, it's a blind copy, includes programs you can't use anymore and other headaches.
    If you do things in the order I specify, your drive will be optimized and run fast for a decent amount of time.
    If Lion act's glitchy, Carbon Copy Cloner to a new HFS+ Journaled (Disk Utility) and then hold Command R to get into Lion Recovery, Zero Erase the OS X Lion partition and then option boot from the Lion clone and reverse clone onto the OS X Lion partition on the internal.
    You can also reinstall Lion on top of the factory Lion from the Recovery Partition.
    search "apple support Lion Recovery" for details.

  • Logic board failure after 3 years - the experience

    My MacBook Pro was bought in September 2010. It has been running smoothly until January 2014. Then from 1 day to the next, the MacBook restarted itself randomly 1-2 times / day. Bringing it to the Apple store in Frankfurt, Germany revealed that the Logic Board was broken and needed to be exchanged.
    The person at the Genius bar was very friendly and sympathetic. He told me that this should not happen to an Apple product, ie it should have a much longer life time. He mentioned that the logic board problem is very well known to Apple, but usually manifests within the first 2 years, which is why Apple extended its guarantee to 2 years. In my case however, the failure happened later and he would therefore need to consult with the store manager Roland.
    To my surprise, I learnt that Roland was neither willing to extend the guarantee period, nor was he even willing to speak with me in person. The genius bar person was quite ashamed about this and excused his boss. He advised that I could either exchange the logic board for ~470 Euro or , recommended, buy an entirely new MacBook Pro for which he'd give me a 10% discount.
    Because I needed the laptop urgently for travels to the US with several talks at academic institutions, I reacted quickly and initiated the logic board exchange.
    The repair time took twice as long as originally indicated and it is my impression that the repaired laptop is somewhat slower than the original one.
    I left a message at Apple feedback, so far without a reaction.

    Hi! Does anyone had problems regarding logic board failure on Macbooks Pro 13''?
    I don't have the problem, but it's been percolating on another discussion for several years now:
    https://discussions.apple.com/thread/2675881?start=0&tstart=0
    You might think about posting there, too, so others can read about your issue.

  • 2011 Macbook Air - Multiple logic board failures - possible causes?

    I have a 2011 i7 macbook air - 7 months old.  About a month ago I went to use the computer after allowing it to sleep and it was totally dead.  Apple authorized repair center said the logic board failed and needed to be replaced.  Fast forward a month and I finally get the machine back.  It works fine for 6 hours, I put it to sleep, and soon as the screen went out, I hear a pop, fizzle, then the machine is dead again.  The authorized repair center wants to replace the logic board again, which should get me up and running, but its not likley that that is the root CAUSE of the problem here, since it happened twice now.  I suggested to them that perhaps the power adaptor, battery, or some other component is the issue and they don't think so.  I'm located overseas, and every repair attempt takes 1 month b/c of parts (total joke if you're listening apple!!).  My biggest concern is that they replace the logic board again, I'm out of commission for 2 months now, and it just fails again.  Does anyone have any suggestions on the possible causes of this problem? 
    As FYI - I'm using the same power outlet and power strip with another laptop and haven't had any similar issues.  Thanks for the help!

    I have logic board problems too. I have had a late 2010 mac book air for 2 and half years. Its been a great machine in general - although it did go back within the warranty period for the track pad
    Now it has logic board failure - symptons are the sound going and  the battery is dead and it is unable to charge which means every time you put the power lead on the computer thinks it is starting from scratche.
    I have been quoted over £400 for the repair!  Like the above post I do not believe that this part should fail - and if it does then it is a major design problem and Apple should be doing something for us. I just dont know where to start.
    I have used macs for 14 years and owned eight along the way. Most have them have lasted many years with full functionality  the record was my G3 imac which was still working after 13 years.
    I really cant believe the situation I am in and rather think I have bought my last mac!
    alistair

  • Multiple Logic Board Failures... Advice?

    My black MacBook is less than two years old. Starting this past January, I have had a total of three logic boards fail, along with other hardware failures, including the SuperDrive and Keyboard/Trackpad Module.
    Every time the board fails, it is because of a different problem than the last time. First, a connection wire was faulty, causing the Super Drive to be replaced as well. The second time I don't know what was wrong with it, but it was replaced along with the Keyboard/Trackpad Module. This last time, the Speaker/Headphone connections were stuck, which again, caused the Geniuses to replace the Logic Board. The LCD screen was also replaced, but because of dead pixels. Also the hard drive quit working (thank god for backups). I am now on my 4th Logic Board in less than 6 months.
    My computer is still covered by AppleCare for another year and a half, but the repeated servicing and re-registering programs is getting a bit ridiculous. Not to mention, if this keeps happening after the warranty runs out, it will be very expensive. I have no money to buy a new computer. The only reason I have this one is because I got it for my 18th birthday from my family.
    Is there anything that I and/or Apple can do in this case?

    Many things can cause a logic board to fail, from environmental problems to a run of defective parts used in the manufacture of a particular batch of boards. What you can do to help prevent problems are:
    1) avoid giving your system (or any electronic device or component) any sort of static shock. Static electricity can easily damage solid-state devices. If in the area in which you have your computer you're regularly getting shocks when you touch metal or grounded devices, you need to take steps to reduce the static electricity buildup.
    2) make sure you're properly grounded whenever you access the internals of the system, such as to remove or install RAM or hard drives, and install only quality components verified as compatible with your computer.
    3) use high-quality power protection devices on the AC power to your computer and any connected devices (printers, scanners, networked devices, etc.) The $10 "hardware store special" surge protectors generally do more harm than good; get high-quality surge protectors or, better, a power conditioner or uninterruptible power supply with good power filtering.
    Beyond that, it's rather the luck of the draw. But MacBooks in general have as good a track record of reliability as any laptop and better than many.
    Regards.

  • Hard drive and logic board failure

    Hi everyone,
    we have been suffering from 4 dead hard drives and one logic board failure in 20-inch intel iMacs (~2007) recently and last month the logic board and hard drive of a 2010 27-inch iMac (just out of warranty) just died.
    Are there any known issues with the iMacs that Apple fixes even outside the warranty?

    Frank:  I have a 5 month old 27" iMac and the logic board on it just died as well as I was getting all kinds of kerner errors.  I have Apple Care and although the cost to replace the product was $800 I am not going to have to pay anything.  I did talk to someone else who also had a logic board go bad on him but I doubt that you will be able to get it fixed without having to fork over $$$

  • Macbook Air, Logic board failure, what happens to data?

    Hello,
    My Macbook Air died today with 90% battery and will no longer turn on. SMC and PRAM reset did nothing, it's completely unresponsive. I think it's a logic board failure. I have a question regarding a repair with Apple; I realise they will replace the logic board inside my computer with a new (or refurbished) board and the faulty one will be shipped to Apple. Considering the Macbook Air has flash memory on the board will this mean my data is now unrecoverable? I have everything backed up, I'm not worried. I have some err personal photo's of me and my partner in iPhoto and I'm wondering what will happen to the sensitive data.
    Thanks for dealing with this lets say awkawrd topic

    I don't think that your flash memory files are unrecoverable. That's because the logic board of the MacBook Air hasn't got the flash memory soldered. However, I don't know if Apple will replace the logic board, "recycling" your flash memory, or if they will install a whole new logic board replacing the flash memory, although the first option makes more sense and it would be the normal option.
    Anyway, as you have a backup on an external drive, you don't have to worry about that

  • Upgrading from 10.2 to 10.3 w/ history of logic board failure

    Please forgive if this has already been asked but...
    I have an IBook G3 that has had 2 logic board failures in the last 2 years. Is it worth upgrading to 10.3 (Panther) w/ my history? I cannot upgrade most applications ( Itunes, Safari, AOL...) b/c I'm not running 10.3. I don't have the money to upgrade but need access to these things.
    thankx

    You can just install 10.5, assuming the machine supports it. It needs to be fast (> 1Ghz) and have at least 2 GB RAM. Otherwise, you'll be spending a lot more time at your mother's.
    Don't attempt an "upgrade" of 10.2. Back up the data, then reformat the drive, then install Leopard. Don't run any migration utility. Set everything up fresh. Reinstall updated versions of all software that will run on Leopard. The only thing you want to copy from the old machine are documents.

  • MacBook Pro Retina Display Logic Board Failure

    There are a lot of threads discussing the logic board failures in MBP's. I have a brand new MBP with Retina 2012 that failed due to a bad logic board. Apple is replacing the machine, but is this a bigger problem others are having?
    Data backup/recovery has been an issue since Apple's policy prevents users from retrieving data from the working and intact solid state drive (SSD) attached to a broken MBP. It seems ridiculous, but it is true that Apple stores are NOT equipped with external enclosures to read data from a SSD like a spinning HD.

    There are a lot of threads discussing the logic board failures in MBP's. I have a brand new MBP with Retina 2012 that failed due to a bad logic board. Apple is replacing the machine, but is this a bigger problem others are having?
    Data backup/recovery has been an issue since Apple's policy prevents users from retrieving data from the working and intact solid state drive (SSD) attached to a broken MBP. It seems ridiculous, but it is true that Apple stores are NOT equipped with external enclosures to read data from a SSD like a spinning HD.

  • Logic board Failure after 2 years - Macbook Pro 13''

    Hi! Does anyone had problems regarding logic board failure on Macbooks Pro 13''?
    I've bought mine 2 years ago and it started to fail. I took it to the technical support and was told that the logic board was damaged and it had to be changed. The warranty expired last november, so I have to pay for it. The problem is the logic board costs almost the price of a new macbook pro.
    It is not possible that Apple think it is ok that a notebook that expensive lasts only two years.
    I'm in Brazil and here there is no Apple store. So I'll probably have to buy another laptop ( and sadly I don´t know if I'm going to buy  a mac again... not with it lasting as little and being the parts so expensive. )

    Hi! Does anyone had problems regarding logic board failure on Macbooks Pro 13''?
    I don't have the problem, but it's been percolating on another discussion for several years now:
    https://discussions.apple.com/thread/2675881?start=0&tstart=0
    You might think about posting there, too, so others can read about your issue.

  • Two MacBook Air logic board failures in less than 8 months

    Hi All,
    I purchased a new MacBook Air in early 2011.  14 months later the logic board needed replacement.  8 months after that the logic board needs replacing again.  I don't take the Air into extreme temperature/humidity environments.  The computer has never been dropped or had anything spilled on it.  This is the 4th latop I've owned since 1995, but all of my previous laptops have been PCs.  Is this normal for Apple?  Any suggestions on how to avoid yet anoter $280 repair (because of course the latest logic board failure is out of warranty from the initial logic board replacement 8 months ago...)?

    Let me get this straight - you consider the need to have the logic board replaced twice in less then eight months on a computer that is less than two years old to be a good deal?!?  Both logic board failures were diagnosed at an Apple Genius bar in person.  It shouldn't matter if it was the hard drive, battery pack, or whatever.  To have a major harware component and its replacement fail twice in a very short period of time is inexcuseable!  I can understand the first failure - someone has to lose the quality control lottery.  However, to have the exact same component need replacing twice strongly suggest shoddy manufacturing/rebuilding. 
    Are logic board failures so common on Mac Airs that the discussion is about the best repair price and not the frequent failure rate?

  • MacBook Pro won't start up... possible logic board failure?

    I bought my MacBook pro in March 2008, 15 inch, and it is now out of apple care. 
    It freezes on start up on the white screen with the apple logo and the spinning thing.
    Did hardware test and got error code 4SNS/1/40000000: TC0D - 107.500
    Is this a logic board failure, or possibly something that could be fixed much easier and cheaper?
    Thank you for any help.

    whitdare4 wrote:
    Did hardware test and got error code 4SNS/1/40000000: TC0D - 107.500
    That error code is listed as a hard drive sensor error. It may mean that the temp sensor on the hard drive needs to be replaced, or the logic board might be at fault.
    It could also get caused from another fault peripheral device as the code describe generally a "connection fault".
    You should remove usb mouse or other usb devices and try to boot in safe mode to eject all attached drives proper.
    Lupunus

  • How can I complain about a logic board failure after warranty??

    My iBook G4 12" has been diagnosed with logic board failure. I just bought it 1 year and 2 months ago..and the tecnhical service charges me US 820!!! for change the logic board (more than the half of the original price of the notebook!!!). I can't believe that a notebook could die so soon. I live in Chile (SouthAmerica) so I don't know how can I complain to Apple..I think they should respond for this because is a fabric failure right?

    The Danish government is pressuring Apple to admit this is a design flaw, but so far they have not commented on the subject. If you have local consumer protection agencies, you could try making a complaint to them about Apple, but I'm not sure I like your chances.

Maybe you are looking for