Logic board replaced...asking me to reinstall OS X Lion, but stuck on "loading installation information" for 4 hours. What to do?

I had to have the logic board in my 7 month old iMac replaced due to the fact that my now exboyfriend put a firmware password on my iMac remotely and I couldn't get into my computer. I took it to the Genius Bar and they replaced the logic board so I wouldn't lose any of my files. I just got it back and when I turned it on, it is asking me to reinstall OS X Lion. So, after hitting continue, a box comes up telling me that they have to verify the computer's eligibility with Apple and that it is "loading Installation Information". I've been stuck on this screen for 4 hours, at a 18.25 mbps download speed. What do I need to do? Tried searching forums, but nothing really gives an answer.

Take it back to the Apple Store and make them fix it.

Similar Messages

Loud fan after logic board replaced

I just had the logic board replaced on my 17" iMac after it would not power up (apple did it for free because they said it was one of the defective boards). The fan now is VERY loud. I have tried reseting the SMU, setting the CPU speed to something other than automatic. Nothing seems to work. Top say the machine is idle 95% of the time... Before the board was replaced it was VERY quiet... Any ideas?

fxmBoston-
Greetings and welcome to the Apple boards.
Miriam is right. Take it back and have it repaired correctly. We have good consumer laws in MA so they have three chances to get it repaired correctly or they owe you a refund or a new machine.
Be firm yet polite.
Luck-
-DaddyPaycheck

Any free logic board replacements in 2007?

I got my logic board replaced on my iBook G3 once before under the replacement program. Imagine my surprise when it died again.
I've read here in the forums how people have successfully lobbied for a logic board replacement past the 3 year window. Has anyone been successfully recently in doing this? I called Customer Relations and they told me there was no way I could get a replacement. Any tips on how to get this done?

Hi, and welcome to Apple Discussions.
The most recent report I've seen was this one, received last month from Europe.
You may want to try calling Apple again at (800) 767-2775 and ask for Customer Relations (NOT Customer Service--they can't help you) and ask them to please make an exception to the three-year limit in your case.
If the answer from Apple is absolutely, positively, "NO!" you may want to consider trying the shim fix suggested by John Sawyer in the Apple Discussions iBook G3 (Dual USB) Displays Forum:
[Y]ou can often fix this yourself by removing the iBook's bottom housing, and placing a shim of any sort, about 1mm to 1.5mm thick, onto the raised square on the bottom shield. I use a Scotch mounting square--you can get them in hardware stores and many grocery stores. When you reinstall the bottom case, it will press against this shim, which will press against the graphics chip, and may allow the chip to come into better contact with the logic board.
John Sawyer
CJS Macintosh Repair
Instructions for removing the lower case:
iFixit.com
If Apple doesn't come through, and the shim fix doesn't work (or you're leery of trying it), DT & T Computer Services in Fremont, California offers the cheapest repair I've found. They have a six-month warranty on the repair.
Once you get it fixed, try never to pick it up by the left front corner alone. Rumor has it that can contribute to logic board failure when the case flexes, causing the graphics chip to come loose from the logic board. If you're picking it up in your left hand (as I often do mine), pick it up in the center under the trackpad.
Good luck. Let us know how things go.

Macbook Pro Mid-2012 Logic Board replacement, Apple Dragging feet?

First some background:
I have a macbook pro 13" Mid-2012 non retina covered under applecare until Jan. 2016. Starting in late march, i had noticed some performance issues but never took it in as the issue would subside within a day or two. Going into the final two week of my college semester, the macbook started freezing and tacking almost 5 minutes to boot. Suddenly it would take 5 tries just to get it to boot. due to this, i had been unable to get the time machine backup to work as it would freeze for 12 hours on average.
So thenI took my macbook pro into the local authorized apple service center (on April 29th) as i suddenly got 'open error 5: input output error' errors and my mbp wouldnt boot at all. When i spoke to the servicer, he and I agreed that at minimum the hard drive was failing. The servicer made a time machine backup of the data on the hdd and got the backup on my external drive. He asked to keep the external drive as it has a partition that is a USB install disk of the latest Mavericks. Soon after he got the data backed up, the hard drive showed signs of failure to happen soon. So we agreedto have him replace the hdd. He hoped to have my macbook to me by May 5th. Well on May 5th, i got a call from him that with the replacement hard drive, the computer still had similar issues and was able to track it down to logic board issues. We agreed that since he had the macbook pro already and since it was applecare covered, we should go ahead and replace the logic board. Anyways, he ordered a new logic board from apple last monday (May 5th, 2014). I called on Thursday for an update and the servicer was frustrated with Apple that something is going on and he hasnt received the part as Apple usually gets him these parts within 1-2 days of request.He said he will call me once Apple gets him the part as he will get on the repair once the part comes in. He hasnt called me back yet.
This is rather frustrating for me as my macbook had all my college files on it and this problem happened right before college finals (i technically lost about 2 months worth of web design files and class files) where much of what needed for finals was on that computer. if he could have gotten it back by the 7th as he'd hoped, i would have been fine. Instead, i was forced to go back to my PC laptop and try recreating some of the files that were made by mac only applications into something similar on windows. i was unable to recover the web design files as they were on the macbook and i couldnt remember right off which folder it was in. So i had to scrape together things to be able to submit for my finals so i wouldnt totally bomb the course. My web design instructor understood how frustrated I got from losing all that work and having to settle for a final design that just met the requirments rather than the one on the mac that was well past it.
He is not sure whats going on as the last time he ordered a logic board for the same model, he had it by the end of business the next day. He is apoligizing for everything . I am not frustrated with him, rather I am frustrated with Apple as they had recommended me to take it in ASAP, yet they are seemingly dragging thier feet on getting him the parts.
On top of this, I am helping a neighbor modernize her business website, and am doing a project with the state unemployement office to help them redo thier videos. Both of these are things i would always use my mac for as it is like 5x faster than my pc on this stuff. It's more than just an inconvience now. I need my mac badly as the PC is just not fast enough to do what i need in the itme i am given (which i why i switched to mac as my primary computer).
Is this common for Apple when it comes to logic board replacements for macbook pros or what?
Has anyone else had this issue?

Applecare was no help at all. I called and did the complaint. They confirmed that it is registered to me and everything but essetially told me that they cant give me answers as to what is taking so long. They knew a repair was in progress but wanted to set me up with an appointment at an apple store? (the nearest Apple retail store is Billings which is 240 miles away, or about 4 hours). i tell them its at the repair place and they go on to tell me they can send me a box to mail it in and have it reapir by them.. They are trying to shift the blame to the AASP and his rep. But he said he has been trying with very few answers from Apple as well

Performing a system restore on iBook that has had its logic board replaced

I want ot do a system restore on my iBook G3. I had to send it in for a logic board replacement and received new install discs when it was returned to me. My problem is that I would like to have my iPhoto software and iMovie software that was installed on my computer when I purchased it. I have to do a clean install with the Mac OS X 10.3 disks that were shipped with the replacement of the logic board I will lose this. I want to use the system restore disks that came with my iBook when I originally purchased it. Is this possible since I have had my logic board replaced?

The simplest way to reinstall iPhoto and iMovie is to download Pacifist and then extract the relevant applications from the Software Restore Discs.
Pacifist comes with instructions; this is not a difficult operation and there is no need for erase & install to recover the applications.
Pacifist is Shareware, but you need not pay the fee in order to use it. Every time that you open Pacifist you will be prompted to purchase a licence. If you feel that Pacifist is worth the money (and I think that it is), you can purchase a licence at any stage.
If you're a plonker like me, then purchasing a licence will provide justification for third party developers like CharlesSoft to save the day for the rest of us.
Good luck!

Logic board replacements: supply shortage!

I've seen a lot of threads on here encouraging anyone with a whining MBP to send it in for no-questions-asked logic board replacement, so I wanted to post a quick caveat...
My MBP has been in the repair queue at the Apple Store for a week and a half, and they're still waiting on shipments of logic boards; from what AppleCare can tell, it looks like supplies are hugely diminshed at this point, and the only stock of MPB logic boards is what the individual Apple Stores have on-hand.
Maybe I'm just unlucky, but chances are that if you're hoping for a one-day turnaround in a shiny yellow DHL box to stop the whine, you'll have to wait a bit longer...

My condition with regards to work isn't quite as bad as yours, however I did realize that as soon as I dropped the machine off I had forgotten to commit my last day and a half of work back to Subversion, so I've been just idly touching up things here and there as I don't want to waste a whole day and a half re-implementing something that's stuck on a 2.5" chunk of steel. sigh
Although, if there is a shortage, I'd better get cracking on re-doing that day and a half of work or I'm going to be even further behind on my projects. Thanks for the confirm.
My MBP is CTO, so I'm pretty much screwed on trying to get a replacement before the logic board comes in. I don't think I'll have lost any clients (I've been doing new stuff on my old PB) but I'm definitely not in a comfortable position wrt my existing work. Ah, the perils of computerization.
There is good news: I remember this happening back in the day with the problem-plagued old G3 iBooks, and many of those were just replaced with more recent boards as they became available. Maybe I'll get a 2.16 out of it.

Logic Board Replaced -Nvidia Control Panel Missing

Hello kind readers and helpers,
My laptop had to have the logic board replaced (twice) because of a faulty Nvidia GeForce 8600M GT card.
Upon its return, the Nvidia Control Panel was missing from the System Preferences and I'm now limited to the
adjustments I can make to the screen. The Nvidia Control Panel used to be there before the board got replaced.
I really need access to more detailed adjustments as I edit photos and video on my laptop and the current
display setting adjustments available in system preferences are just not cutting it... I need my Nvidia Control Panel
back!!
Can anyone tell me how to achieve this? I went to the NVidia website to try to download the drivers, but they
have no support for laptops!! Ough, faulty graphics chips and no laptop support!! Really?!
Please help me guys!!!
Thank you so much! =)

Laura Carlos wrote:
Hello guys,
Just FYI, with the Nvidia Control Panel the resolutions available to me were much higher than those available in the display system preferences; 2048 x 1536 at 85Hz (VGA) and 2560 x 1600 at 60 Hz (DVI). Now, the highest resolution available is 1920 x 1200.
Thank you for your time and support! =)
Ahhh, now it's making sense. You have a 17" (I have a 15"). 1920x1200 is the highest resolution possible on the built-in 17" display. Your MBP can output 2560x1600 to an external display, but that's dependent on the external display's capabilities. I wonder if that Sys Pref you're asking about only shows with an external monitor? Would that fit your experience?

Signal hasn't worked properly since logic board replaced

My logic board went out a 6 weeks ago, and I had it and the topcase replaced. Since getting those two components replaced, I no longer can pick up wireless signals in public places. I say "public" because at home, I can pick up the signal, but that's because my desk sits atop the base unit. So it's only when I'm out do I notice the problem.
I thought maybe it might be the logic board again, or the airport card, so I had the technician replace it again. So I have had the logic board replaced TWICE and had a new airport card installed. Same deal. It's software related from what I can tell.
Here's one symptom that is strange. As time progresses, it gets worse. So I started at 3 bars this morning, and finally the signal disappeared. I rebooted, and it came back, but at 3 bars. What is causing this? Do I need to wipe clean the HD and just reinstall OSX? I backed up everything last night preparing to do that, but wanted some info. I also have applecare, but right now, work's so chaotic I can't afford to be away from the computer.
PLEASE HELP!

You wrote:
"I doubt that reinstalling OS X would help here. From the following reference you can see that the iBook G4 uses an AirPort Extreme card. (ref: http://docs.info.apple.com/article.html?artnum=26277) Most likely this card was removed in order for the technician to replace the logic board. The card also has an antenna cable attachment.
I suspect that this cable is not fully attached, and may be worth having a look at to verify. (ref: http://docs.info.apple.com/article.html?artnum=108039) "
You may be right, but this is hard to believe in some respects. When I took it in the first time, the Airport Extreme card was not changed out, and the problem immediately materialized after teh logic board was replaced. I took it back a second time, and the logic board was re-replaced. I also requested a new Airport extreme card. That too was replaced. The antenna was also checked. None of this appears to have made a difference.

How do I find out if my logic board replacement by an AASP is legit?

I had my logic board replaced in a foreign country by an 'AASP' and I want to make sure i didnt get ripped off. How do I find out if it was legit or not?

Take it to an Apple store and ask them.
Barry

Computer restarted because of a problem (after logic board replaced)

Anyone have any idea what caused this? I just got my logic board replaced still have a problem for some reason...
Interval Since Last Panic Report: 5695 sec
Panics Since Last Report:          1
Anonymous UUID:                    87BD6276-BE35-B661-C47E-08F7C56D4347
Mon Apr 1 10:03:48 2013
panic(cpu 3 caller 0xffffff8011cb7bd5): Kernel trap at 0xffffff8211cce130, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff8211cce130, CR3: 0x000000011a9dd000, CR4: 0x0000000000000660
RAX: 0x0000000000000001, RBX: 0xff802a4700000000, RCX: 0x0000000001000000, RDX: 0xff802a4700000358
RSP: 0xffffff81025bb6f0, RBP: 0xffffff81025bb720, RSI: 0xffffff8024659864, RDI: 0xff802a4700000358
R8: 0xffffff80122b2c80, R9: 0xffffff80122b2bb0, R10: 0x0000000000000000, R11: 0xffffff801227de88
R12: 0xffffff80122b2c80, R13: 0xffffff8024659860, R14: 0xff802a4700000358, R15: 0xff802a4700000000
RFL: 0x0000000000210006, RIP: 0xffffff8211cce130, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0xffffff8211cce130, Error code: 0x0000000000000010, Fault CPU: 0x3
Backtrace (CPU 3), Frame : Return Address
0xffffff81025bb390 : 0xffffff8011c1d626
0xffffff81025bb400 : 0xffffff8011cb7bd5
0xffffff81025bb5d0 : 0xffffff8011cce4ed
0xffffff81025bb5f0 : 0xffffff8211cce130
0xffffff81025bb720 : 0xffffff8011c2298c
0xffffff81025bb750 : 0xffffff8011c1e405
0xffffff81025bbf00 : 0xffffff8011c1e656
0xffffff81025bbf40 : 0xffffff8011cb8007
0xffffff81025bbfb0 : 0xffffff8011cce411
BSD process name corresponding to current thread: Google Chrome He
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide:     0x0000000011a00000
Kernel text base: 0xffffff8011c00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 3993727249077
last loaded kext at 213142507123: com.apple.filesystems.smbfs          1.8 (addr 0xffffff7f93fa6000, size 229376)
last unloaded kext at 309159263554: com.apple.driver.AppleUSBUHCI          5.2.5 (addr 0xffffff7f92c44000, size 65536)
loaded kexts:
com.apple.filesystems.smbfs          1.8
com.apple.filesystems.ntfs          3.10
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AudioAUUC          1.60
com.apple.driver.AGPM          100.12.69
com.apple.filesystems.autofs          3.0
com.apple.iokit.IOBluetoothSerialManager          4.0.9f33
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AppleHDA          2.3.1f2
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleSMCLMU          2.0.2d0
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.AppleMikeyDriver          2.3.1f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.ApplePolicyControl          3.2.11
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleMuxControl          3.2.11
com.apple.GeForce          8.0.0
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.driver.AppleIntelHDGraphics          8.0.0
com.apple.driver.AppleIntelHDGraphicsFB          8.0.0
com.apple.driver.SMCMotionSensor          3.0.2d6
com.apple.driver.AppleUSBTCButtons          235.4
com.apple.driver.AppleUSBCardReader          3.1.0
com.apple.driver.AppleIRController          320.15
com.apple.driver.AppleUSBTCKeyboard          235.4
com.apple.iokit.SCSITaskUserClient          3.5.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          34
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.2.2
com.apple.driver.AppleUSBHub          5.2.5
com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3
com.apple.driver.AirPort.Brcm4331          602.15.22
com.apple.driver.AppleFWOHCI          4.9.6
com.apple.driver.AppleUSBEHCI          5.4.0
com.apple.driver.AppleAHCIPort          2.4.1
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleACPIButtons          1.6
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.6
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.kext.triggers          1.0
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.driver.DspFuncLib          2.3.1f2
com.apple.iokit.IOAudioFamily          1.8.9fc10
com.apple.kext.OSvKernDSPLib          1.6
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.driver.AppleHDAController          2.3.1f2
com.apple.iokit.IOHDAFamily          2.3.1f2
com.apple.iokit.IOSurface          86.0.3
com.apple.iokit.IOBluetoothFamily          4.0.9f33
com.apple.driver.IOPlatformPluginFamily          5.2.0d16
com.apple.driver.AppleGraphicsControl          3.2.11
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.nvidia.nv50hal          8.0.0
com.apple.NVDAResman          8.0.0
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.iokit.IONDRVSupport          2.3.5
com.apple.iokit.IOGraphicsFamily          2.3.5
com.apple.driver.AppleSMC          3.1.4d2
com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1
com.apple.iokit.IOUSBMassStorageClass          3.5.0
com.apple.driver.AppleUSBMultitouch          235.7
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.driver.AppleUSBMergeNub          5.2.5
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOAHCISerialATAPI          2.5.0
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com.apple.iokit.IOUSBUserClient          5.2.5
com.apple.iokit.IOEthernetAVBController          1.0.2b1
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com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IOUSBFamily          5.4.0
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com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOHIDFamily          1.8.0
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com.apple.kext.AppleMatch          1.0.0d1
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com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.6
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com.apple.kec.corecrypto          1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.58f16
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

Google Chrome caused the crash. Uninstall and reinstall it and also delete all the personal preferences and add-ins from it. Run with a basic load of it for a week and see if the problem comes back. If not, start adding your add-ins back on one at a time and retesting for a few days each time until you find the cause. If it remains stable, then it was problably something in the previous load of the app that caused it.
Apple shouldn't have replaced your system board based on this type of crash to begin with. An OS reload along with app reload would have been more warranted to see if it isn't a simple software issue.

Logic board replaced, SN is now "SystemSerialNumb"

Ever since my first logic board replacement System Profiler lists my "Serial Number:" as "SystemSerialNumb"
Anyone know how to fix this? I made a point to tell the service tech about the issue before my 2nd logic board replacement and asked them to make sure it was "registered" properly this time - but no luck this time either.
13" Macbook | 2 GHz | 1 GB RAM | Mac OS X (10.4.7)

I just got an answer to this issue from AppleCare....
Your serial number is tied directly to (and encoded on) your main logic board from the factory. When you receive a replacement logic board, the replacement does not have a serial number encoded on it (to prevent from having your serial number change and thus having a mismatch between the one stored in ROM on the board and the one attached to the label in the battery bay).
So, long story short - if your logic board gets replaced you will not ever get the old (or a new) serial number to display in the system profiler. I guess this is minor annoyance that we have to live with....okay, I'm over it. I'm just glad to know I can stop trying.

3rd Logic Board replacement: will Apple give me a new computer?

Hello Ronda and Friends,
I am a professional guidebook and magazine writer, currently traveling around the world with an iBook which loves to crash its logic board right before book deadlines, usually very far from Mac centers. The first time was in Belize (had to ship it back to US at great expense), the second time in Pakistan (got logic board replaced 6 weeks later in Delhi, this was only 5 months ago), and the third, the day before yesterday, here in Chiang Mai, Thailand, which thankfully has a Mac repair center.
I've got 3 months left on Applecare and plan on replacing the logic board again, though I have 6 months left on this current trip, which will soon take me very far from Mac repair shops (i.e. Africa). I am constantly working on deadlines, and if this third board craps out in Kenya, I'll be pretty screwed.
After reading a few archived logic board sob stories here, some seemed to suggest that there are cases where Apple would grant a new model iBook, if that person's livelihood depended on it which mine certainly does.
Please advise as soon as possible so I know whether to go ahead with the logic board replacement here. Or let me know who I should contact in customer relations.
Thank you -- and if you are interested in my travels, go to
http://blog.stonegrooves.net
Joshua Berman
Dual USB iBook Mac OS X (10.3.3) 3rd logic board crash

Hi, Joshua. Welcome to Apple Discussions. Again isn't it, as I seem to remember your logic board failure in Pakistan, yes?
It seems to be the usual thing that Apple wants three attempts at repair (which means four logic board failures) before considering a replacement. However, nothing ventured, nothing gained. Especially since your livelihood depends on a working iBook, I'd advise you to ask for a replacement.
Apple Phone Contacts includes a number for Thailand:
http://www.apple.com/contact/phone_contacts.html
But do not mess around with Customer Service. Ask for Customer Relations. Tell them that your iBook has a habit of losing its logic board at the most inopportune times and in the most inopportune places. Be prepared to give them dates and details of repairs, and stress how vital your iBook is to your livelihood and that lost computer time is lost income. Tell them you need a computer you can count on, and your iBook, much as you love it, just isn't getting the job done for you. Then ask for a replacement.
If Thailand won't do it for you, I think you should invest a call to the U.S. Again, don't settle for Customer Support; immediately ask for Customer Relations and give them the same sad story and ask for a replacement. It won't hurt to emphasize the fact that you have AppleCare.
Failure in Africa equals a trip to the Netherlands for repair (at least from what I've read here). One person in Africa didn't have his iBook for months. You really need a dependable iBook to take to Africa. Tell them so.
Good luck.

MBP 15-inch 'Logic Board Replacement'

I just got my MacBook Pro back from the repair center (sitting at the Genius Bar right now). The machine was sent in for heat/whine, keyboard & battery replacements, and a buzzing right speaker. The Genius I talked to initially recommended that they replace the main logic board, keyboard, battery, and right speaker assembly. The repair techs at the Houston repair center ended up replacing a lot of parts, but I suspect that they didn't actually replace the main logic board. Here is a list of the parts used to service my MacBook Pro:
593-0290 CBL,TEMP SNSR,RT FINSTACK,M1
593-0233 CBL,TEMPT SNSR,HEATPIPE,M1
616-0260 BAT,LITHION,60WHR,PLYMR,SMPLO/ATL,MBPR15
609-0170 SPKR ASSY,PURCH,M1
630-7249 PCBA,LIO/AUDIO (M1) MBPRO 15"
632-0366 FLEX ASSY,LIO/AUDIO,M1
658-0290 ASSY,KYBD,M1
I'm still at the store so I haven't yet tested whether all these repairs actually fixed my problems; keyboard works great though! At this point I am just wondering whether the logic board was replaced or not. Does anybody have the part number/description for the main logic board on a 15-inch MacBook Pro with 256mb of VRAM?

I've been home for about five minutes now, and in this quiet environment I've determined that neither my whine problem nor the right speaker distortion were fixed. I still get the whine, which goes away when I run PhotoBooth, put a moderate load on the system, or disable one of the cores. The right speaker still distorts, possibly worse than before.
Not sure yet whether the machine is running any cooler, though I suspect the new battery may cool things off by a few degrees. On the plus side, after the temp sensor replacements I am at least able to monitor the internal temps (couldn't do this before because readings in Temperature Monitor never updated).
So I guess I'll have to send my pride and joy back in for repairs again, hopefully for the main logic board replacement I was promised last time. Those b*stards!
BTW has anyone succeeding in getting a fix for the right speaker distortion? This is certainly off topic and I'm guessing the answer is "No," but it never hurts to ask.

Has the NVidia GeForce 8600M GT logic board replacement program been extended by a year?

I have heard that the logic board replacement program for MacBooks Pro with the failed NVidia 8600M GT chip has been extended from 3 to 4 years after the date of original purchase. However, a local AASP had no knowledge of such an extension. Is this true? I have a MacBook Pro 17" 2.6GHz that was purchased in 2008.

eww wrote:
when you took it in, it had been more than four years since your 2007 machine was originally sold, that's why you got the response you did.
Actually it was within the time frame, it felt like it was just last month, when it was like several months ago.
Just dragged the 15" recently out to see to use it for testing *cough* and low and behold it's worthless now.
The problem I have is I told them at the Genius Bar the video was going, but couldn't prove it as it was very rare it occured.
But they ran their little tests and gave me a load of crap, now it's dead. $2500 down the toilet.
I know what did it, Lion. Lion was the cause, it ran like a fine machine under Snow, fscking Lion, I'm glad I didn't put that POS on my new 17"
http://reviews.cnet.com/8301-13727_7-20091204-263/graphics-issues-plaguing-os-x- 10.7-lion-upgrades/
My word the OP, don't let the Genius Bar screw you with the same crap they gave me, call corporate and raise ****!

After having the logic board replaced, Time Machine will no longer backup my computer to the same backup files as before.

After having the logic board replaced due to bad NVidia chip, my Time Machine will no longer backup my computer to the current backup. Is there a way to reset something to get Time Machine to continue to use the same backup files as before for this laptop?

As far as TM is concerned you have a new computer, so it will make a new backup. If you don't have the space for both backups then erase your backup drive before backing up the computer.

Logic board replaced...asking me to reinstall OS X Lion, but stuck on "loading installation information" for 4 hours. What to do?

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