Logic pro 9 is not showing on my Appstore login!

I purchased my Logic pro 9 with the Macbook pro I'm itself on the same day, same store, same receipt.
I'm not anywhere near that store which I bought it from, so I called Apple customer care and after verifying the details, they basicly told me that they are staring at it on their end and can track that I have purchased it... but cannot actually help me unless I pay 20 because the coverage to my service, or the service to my coverage (you know...) has expired as of a month ago.
Would anyone kindly assist me with this matter, I will be forever grateful, life is sooo unreasonable without logic.
Thanks for your time in advance,
Cheers
<Edited by Host>

I"m not too sure what's happening there. When did you purchase this Mac, just over 3 months ago? Also, which Apple department did you contact? There are many....
You may wish to check here to see if it's on your App Store account.  There should be no fee over email, and the worst that will happen is they will refer you to another dept.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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