Logic to extract DTC data

Hello Everyone,
I have a scenario where I have to report on how many times
the DTC(date and time commitment) was changed by a particular
agent in a call center if he was unable to resolve the complaint
in the agreed SLA. Like we have to make a count of the number of activities
which had DTC changed just two times or three times.
I am referring the CDPOS table where I enter activity guid no and tab_key
and I get the different records of different chnages
made to the DTC time to and time from. And also I have changenr given in
the output for the object guid. I am using the data source 0CRM_sales_act_1
to extract the activity data.
What should be the logic to extract the DTC data from the
CDPOS table.
What approach should be used?Should I enhance the standard
extractor( 0CRM_sales_act_1) or should I create a different
DATA Source to extract the data from CDPOS table and then do
the look up in the ODS or BW taking into consideration the
volume of data in CDPOS table.
And what should be the delta method or what field can be used for delta.
Please advise!
Thanks in advance.
Kind regards,
Lenora Schulz
P.S. I looked at other topics but none of them give what I am looking for. Any help will be greatly appreciated.

Lenora,
This may not be a simple question to answer,but I will try to put the things in order,so that you can decide which one is better.
1.Since the volume will be very high and lot of data will be there in the table.If you create a Genaric Datasource and extract the data the following points to be considerd .
  a)The performance of the Source system - If you load the data many times during the business hours,your CRM system will have very negetive performance.
  b)You can do the delta with Genaric Extractors also now,but you will have bare the pressure on the source system table and may be locked at times for the transactions.
2.You can enhance the CRM extractors and have optimized ABAP/4 code,and use the delta mechanism.
  it is always advisible to do the enhancements if they are small otherwise go for the Genaric.In your case it is only small enhancement I go for Enhancement.
Hope these suggestions may through some light.
vt

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             subty TYPE subty,        " Sub Type
             endda TYPE endda,        " End date
             begda TYPE begda,        " Begin date
             anzhl TYPE ptm_quonum,   " Absence Entitlement days
             ename TYPE emnam,        " employee Name
             ktext TYPE kotxt,        " Absence Type Text
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             anzhb TYPE ptm_quonum,   " Balance days
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           gv_mon(2)   TYPE c,                " Month
           gv_hrs    TYPE abwtg,              " Hours
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                          endda LE pnpendda.
        IF p2001-awart IN s_awart.
          i_2001-pernr    = pernr-pernr.
          i_2001-subty    = p2001-subty.
          i_2001-awart    = p2001-awart.
          i_2001-abrtg    = p2001-abrtg.
          i_2001-begda    = p2001-begda.
          i_2001-endda    = p2001-endda.
          READ TABLE p0001 WITH KEY pernr = p2001-pernr.
          i_2001-ename    = p0001-ename.
    Get the Absence Type Text
          CLEAR gv_atext.
          SELECT SINGLE atext INTO gv_atext FROM t554t
                  WHERE sprsl = sy-langu AND
                        moabw = c_moabw  AND
                        awart = p2001-awart.
          IF sy-subrc = 0.
            i_2001-atext = gv_atext.
          ENDIF.
          APPEND i_2001.
          CLEAR i_2001.
        ENDIF.
      ENDLOOP.
    Quota Data
      LOOP AT p2006 WHERE pernr = pernr-pernr AND
                          begda GE pnpbegda   AND
                          endda LE pnpendda.
        IF p2006-ktart IN s_ktart.
          i_2006-pernr    = pernr-pernr.
          i_2006-subty    = p2006-subty.
          i_2006-begda    = p2006-begda.
          i_2006-endda    = p2006-endda.
          i_2006-year     = p2006-endda+0(4).
          i_2006-ktart    = p2006-ktart.
          i_2006-anzhl    = p2006-anzhl.
          i_2006-kverb    = p2006-kverb.
          i_2006-anzhb    = p2006-anzhl - p2006-kverb.
          READ TABLE p0001 WITH KEY pernr = p2001-pernr.
          i_2006-ename    = p0001-ename.
    Get the Quota Type Text
          CLEAR gv_ktext.
          SELECT SINGLE ktext INTO gv_ktext FROM t556b
                  WHERE sprsl = sy-langu AND
                        mopgk = c_mopgk  AND
                        mozko = c_mozko  AND
                        ktart = p2006-ktart.
          IF sy-subrc = 0.
            i_2006-ktext = gv_ktext.
          ENDIF.
          APPEND i_2006.
          CLEAR i_2006.
        ENDIF.
      ENDLOOP.
    For Vacation Quota (80) get the Balance of the Last Year and
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      LOOP AT i_2006.
        IF i_2006-ktart = '80'.
          lv_year1 = i_2006-endda+0(4).
          lv_year2 = lv_year1 - 1.
          CONCATENATE lv_year2 '01' '01' INTO lv_date1.
          CONCATENATE lv_year2 '12' '31' INTO lv_date2.
          LOOP AT p2006 WHERE pernr = i_2006-pernr AND
                              begda GE lv_date1    AND
                              endda LE lv_date2    AND
                              ktart = '80'.
            lv_anzhb = p2006-anzhl - p2006-kverb.
            i_rep1-pernr = i_2006-pernr.
            i_rep1-ktext = i_2006-ktext.
            i_rep1-anzhl = p2006-anzhl.
            i_rep1-kverb = p2006-kverb.
            i_rep1-ename = i_2006-ename.
            i_rep1-begda = p2006-begda.
            i_rep1-endda = p2006-endda.
            i_rep1-anzhb = lv_anzhb.
            i_rep1-ktart = '80'.
            i_rep1-year = lv_year2.
            APPEND i_rep1.
            CLEAR: i_rep1.
          ENDLOOP.
        ENDIF.
        CLEAR: lv_year1, lv_year2,
               lv_date1, lv_date2,lv_anzhb.
      ENDLOOP.
      SORT i_rep1 BY pernr ktart.
    ENDFORM.          "get_pers_data
    *&      Form  append_data
    Put the Absence and Quota Data into one Report Int Table
    FORM append_data.
      CLEAR:   i_rep.
      REFRESH: i_rep.
      SORT i_2001 BY pernr awart.
      SORT i_2006 BY pernr ktart year.
    Move I_REP1 data into i_2006
      LOOP AT i_rep1.
        MOVE-CORRESPONDING i_rep1 TO i_2006.
        APPEND i_2006.
        CLEAR  i_2006.
      ENDLOOP.
    Move the Absence and Quota Data into a final Int Table
      LOOP AT i_2006.
        i_rep-pernr = i_2006-pernr.
        i_rep-ename = i_2006-ename.
        i_rep-ktart = i_2006-ktart.
        i_rep-anzhl = i_2006-anzhl.
        i_rep-kverb = i_2006-kverb.
        i_rep-ktext = i_2006-ktext.
        i_rep-anzhb = i_2006-anzhb.
        i_rep-year  = i_2006-year.
        CLEAR i_2001.
        CASE i_2006-ktart.
          WHEN '81'.
            PERFORM get_2001 USING i_2006-pernr '1000' i_2006-year.
          WHEN '50'.
            PERFORM get_2001 USING i_2006-pernr '1002' i_2006-year.
          WHEN '80'.
            PERFORM get_2001 USING i_2006-pernr '1001' i_2006-year.
          WHEN '56'.
            PERFORM get_2001 USING i_2006-pernr '1003' i_2006-year.
          WHEN '51'.
            PERFORM get_2001 USING i_2006-pernr '1004' i_2006-year.
          WHEN '52'.
            PERFORM get_2001 USING i_2006-pernr '1005' i_2006-year.
          WHEN '54'.
            PERFORM get_2001 USING i_2006-pernr '1006' i_2006-year.
          WHEN '53'.
            PERFORM get_2001 USING i_2006-pernr '1007' i_2006-year.
          WHEN '55'.
            PERFORM get_2001 USING i_2006-pernr '1008' i_2006-year.
          WHEN '57'.
            PERFORM get_2001 USING i_2006-pernr '1009' i_2006-year.
          WHEN '90'.
            PERFORM get_2001 USING i_2006-pernr '2000' i_2006-year.
          WHEN '58'.
            PERFORM get_2001 USING i_2006-pernr '2001' i_2006-year.
          WHEN '59'.
            PERFORM get_2001 USING i_2006-pernr '2002' i_2006-year.
          WHEN '91'.
            PERFORM get_2001 USING i_2006-pernr '2003' i_2006-year.
        ENDCASE.
        IF sy-subrc <> 0.
          APPEND i_rep.
        ENDIF.
        CLEAR i_rep.
      ENDLOOP.
      SORT i_rep BY pernr ktart year.
      DELETE i_rep WHERE pernr = ' '.
    ENDFORM.              " append_data
    *&      Form  display_qa_data
    Display the Absence and Quota Data
    FORM display_qa_data.
      DATA: lv_flag,                   " New Flag
            lv_tot2 TYPE ptm_quonum.   " Absence Balance days
      IF i_rep[] IS INITIAL.
        MESSAGE i000 WITH 'No Data found'(014).
      ELSE.
        LOOP AT i_rep.
    toggle color
          PERFORM toggle_color.
          IF lv_flag <> space.
            NEW-LINE.
          ENDIF.
          AT NEW pernr.
            READ TABLE i_rep INDEX sy-tabix.
            WRITE:/1 sy-vline,2(8) i_rep-pernr,
              10 sy-vline,11(40)   i_rep-ename.
          ENDAT.
          AT NEW ktart.
            READ TABLE i_rep INDEX sy-tabix.
            WRITE: 1 sy-vline, 10 sy-vline,
              51 sy-vline,52(25)   i_rep-ktext.
          ENDAT.
          AT NEW year.
            READ TABLE i_rep INDEX sy-tabix.
            WRITE: 1 sy-vline, 10 sy-vline,
                  51 sy-vline,
                  77 sy-vline, 78(4)  i_rep-year,
                  82 sy-vline, 83(11) i_rep-anzhl,
                  94 sy-vline, 95(25) i_rep-atext,
                 120 sy-vline,133 sy-vline,
                 144 sy-vline,
                 155 sy-vline,156(13)  i_rep-anzhb,
                 169 sy-vline.
          lv_tot2 = lv_tot2 + i_rep-anzhb.
          ENDAT.
          WRITE: 1 sy-vline,  10 sy-vline,
                51 sy-vline,  77 sy-vline,
                82 sy-vline,  94 sy-vline,
               120 sy-vline,121(12)  i_rep-abrtg NO-ZERO,
               133 sy-vline,134(10)  i_rep-begda NO-ZERO,
               144 sy-vline,145(10)  i_rep-endda NO-ZERO,
               155 sy-vline,169 sy-vline.
          NEW-LINE.
          AT END OF pernr.
            WRITE  : /1(169) sy-uline.
            SUM.
            FORMAT COLOR 3.
            WRITE:/1 sy-vline,   10 sy-vline,
                  51 sy-vline,   77 sy-vline,
                  82 sy-vline,   94 sy-vline,
                 120 sy-vline,121(12) i_rep-abrtg,
                 133 sy-vline,144 sy-vline,
                 155 sy-vline, 156(13) lv_tot2,
                 169 sy-vline.
            FORMAT COLOR OFF.
            WRITE  : /1(169) sy-uline.
            CLEAR lv_tot2.
          ENDAT.
        ENDLOOP.
      ENDIF.
    ENDFORM.              " display_qa_data
    *&      Form  display_q_data
    Display only the Quota Data
    FORM display_q_data.
      DATA: lv_flag.               " New Flag
      SORT i_2006 BY pernr ktart year.
      IF i_2006[] IS INITIAL.
        MESSAGE i000 WITH 'No Data found'(014).
      ELSE.
        LOOP AT i_2006.
    Toggle Color
          PERFORM toggle_color.
          IF lv_flag <> space.
            NEW-LINE.
          ENDIF.
          AT NEW pernr.
            READ TABLE i_2006 INDEX sy-tabix.
            WRITE: /1 sy-vline,  2(8)  i_2006-pernr,
                   10 sy-vline,11(40)  i_2006-ename.
          ENDAT.
          AT NEW ktart.
            READ TABLE i_2006 INDEX sy-tabix.
            WRITE: 1 sy-vline,10 sy-vline,
                  51 sy-vline,52(25)  i_2006-ktext.
          ENDAT.
          AT NEW year.
            READ TABLE i_2006 INDEX sy-tabix.
            WRITE: 1 sy-vline,  10 sy-vline,
                  51 sy-vline,
                  77 sy-vline,78(4)  i_2006-year,
                  82 sy-vline,83(11) i_2006-anzhl,
                  94 sy-vline,95(13) i_2006-anzhb,
                 108 sy-vline.
            NEW-LINE.
          ENDAT.
          AT END OF pernr.
            WRITE  : /1(108) sy-uline.
            SUM.
            FORMAT COLOR 3.
            WRITE: /1 sy-vline, 10 sy-vline,
                   51 sy-vline,
                   77 sy-vline, 82 sy-vline,
                   94 sy-vline, 95(13) i_2006-anzhb,
                  108 sy-vline.
            FORMAT COLOR OFF.
            WRITE  : /1(108) sy-uline.
          ENDAT.
        ENDLOOP.
      ENDIF.
    ENDFORM.              " display_q_data
    *&      Form  display_a_data
    Display Only the Absence Quota
    FORM display_a_data.
      DATA: lv_flag.               " New Flag
      SORT i_2001 BY pernr awart.
      IF i_2001[] IS INITIAL.
        MESSAGE i000 WITH 'No Data found'(014).
      ELSE.
        LOOP AT i_2001.
    Toggle Color
          PERFORM toggle_color.
          IF lv_flag <> space.
            NEW-LINE.
          ENDIF.
          AT NEW pernr.
            READ TABLE i_2001 INDEX sy-tabix.
            WRITE: /1 sy-vline, 2(10) i_2001-pernr,
                   10 sy-vline,11(40) i_2001-ename.
          ENDAT.
          WRITE:  1 sy-vline, 10 sy-vline,
                  51 sy-vline,52(25) i_2001-atext,
                  77 sy-vline,78(12) i_2001-abrtg,
                  90 sy-vline,91(10) i_2001-begda,
                 101 sy-vline,102(10) i_2001-endda,
                 112 sy-vline.
          NEW-LINE.
          AT END OF pernr.
            WRITE  : /1(112) sy-uline.
            SUM.
            FORMAT COLOR 3.
            WRITE: /1 sy-vline, 10 sy-vline,
                   51 sy-vline,
                   77 sy-vline,78(12) i_2001-abrtg,
                   90 sy-vline,101 sy-vline,
                  112 sy-vline.
            FORMAT COLOR OFF.
            WRITE  : /1(112) sy-uline.
          ENDAT.
        ENDLOOP.
      ENDIF.
    ENDFORM.              " display_a_data
    *&      Form  header
    Write the Report Header
    FORM header .
      data : lv_pers type pbtxt,
             lv_orgn type orgtx.
      gv_title1 = sy-title.              " Set List Header
      IF p_qa = c_x.
        NEW-PAGE LINE-SIZE 193.
      ELSEIF p_a = c_x.
        NEW-PAGE LINE-SIZE 125.
      ELSEIF p_q = c_x.
        NEW-PAGE LINE-SIZE 119.
      ENDIF.
    Standard header
      FORMAT RESET.
      CALL FUNCTION 'Z_STANDARD_HEADER'
        EXPORTING
          title1 = gv_title1.
    Get the Personal Area and Org.Unit Texts
      clear : lv_pers,lv_orgn.
      select single name1 into lv_pers
        from t500p where persa = pnpwerks-low.
      select single orgtx into lv_orgn
        from t527x where sprsl = sy-langu and
                         orgeh = pnporgeh-low and
                         endda = c_endda.
      if not lv_pers is initial.
        write : /2 'Personal Area:'(017), 17(25) lv_pers color 7.
      endif.
      if not lv_orgn is initial.
        write : /2 'Organization Unit:'(021), 20(25) lv_orgn color 3.
      endif.
      IF p_qa = c_x.
        FORMAT COLOR COL_HEADING.
        WRITE  : /1(169) sy-uline.
        WRITE:/1 sy-vline,2(8)    'Emp.No'(015) CENTERED,
              10 sy-vline,11(40)  'Employee Name'(016) CENTERED,
              51 sy-vline,52(25)  'Quota Description'(018) CENTERED,
              77 sy-vline,78(4)   'Year'(027),
              82 sy-vline,83(11)  'Entitlement'(019),
              94 sy-vline,95(25)  'Absence Description'(022) CENTERED,
             120 sy-vline,121(12) 'Absence days'(023),
             133 sy-vline,134(10) 'From Date'(024),
             144 sy-vline,145(10) 'To Date'(025),
             155 sy-vline,156(13) 'Quota Balance'(020),
             169 sy-vline.
        WRITE  : /1(169) sy-uline.
      ELSEIF p_q = c_x.
        FORMAT COLOR COL_HEADING.
        WRITE  : /1(108) sy-uline.
        WRITE:/1 sy-vline,2(8)   'Emp.No'(015) CENTERED,
              10 sy-vline,11(40) 'Employee Name'(016) CENTERED,
              51 sy-vline,52(25) 'Quota Description'(018) CENTERED,
              77 sy-vline,78(4)  'Year'(027),
              82 sy-vline,83(11) 'Entitlement'(019),
              94 sy-vline,95(13) 'Quota Balance'(020),
             108 sy-vline.
        WRITE  : /1(108) sy-uline.
      ELSEIF p_a = c_x.
        FORMAT COLOR COL_HEADING.
        WRITE  : /1(112) sy-uline.
        WRITE:/1 sy-vline,2(8)    'Emp.No'(015) CENTERED,
              10 sy-vline,11(40)  'Employee Name'(016) CENTERED,
              51 sy-vline,52(25)  'Absence Description'(022) CENTERED,
              77 sy-vline,78(12)  'Absence days'(023),
              90 sy-vline,91(10)  'From Date'(024),
             101 sy-vline,102(10) 'To Date'(025),
             112 sy-vline.
        WRITE  : /1(112) sy-uline.
      ENDIF.
    ENDFORM.                    " header
    *&      Form  toggle_color
    This routine alters the color of the records in the list
    FORM toggle_color.
      IF gv_dial = space.
        FORMAT COLOR COL_NORMAL INTENSIFIED OFF.
        gv_dial = c_x.
      ELSE.
        FORMAT COLOR 1 INTENSIFIED OFF.
        CLEAR gv_dial.
      ENDIF.
    ENDFORM.                    " toggle_color
    *&      Form  get_2001
    Get the ABsence type for each Quota type
    FORM get_2001 USING p_pernr TYPE persno
                        p_value TYPE awart
                        p_year.
      LOOP AT i_2001 WHERE pernr = p_pernr AND
                           awart = p_value AND
                           endda+0(4) = p_year.
        i_rep-awart = i_2001-awart.
        i_rep-abrtg = i_2001-abrtg.
        i_rep-atext = i_2001-atext.
        i_rep-begda = i_2001-begda.
        i_rep-endda = i_2001-endda.
        APPEND i_rep.
      ENDLOOP.
    ENDFORM.                                                    " get_2001
    <b>Reward points for useful Answers</b>
    Regards
    Anji

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