Logicboard crash in 3 months-old Macbook pro
I have just bought my Macbook pro 3 months ago.
Two weeks ago, suddenly crashed on the screen. Brought it to the service, and they told us that the problem is the Logicboard. They changed it with new Logicboard.
My question is: how can this happen? Can this happen again?
is it the defect from the manufacture?
MacBook Pro, Mac OS X (10.6.7)
Hi q,
Anything can "break" a second after it was manufacturered. Yes, it can happen again, with that logic board, with that Mac, with any other Mac, with any other PC, etc. I am not aware that Apple has announced any recalls or repair programs for the current generation of MBPs.
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my macbook pro 13.3 (OS XLion 10.7.4) is one month old, few days ago it got freezed(hanged) at that time only 2 apps were running google chrome and xcode, i pressed power button (hold it for few seconds) to restrat.
Today when i opened the lid(as my mac was on sleep for last one hour- no apps except finder was running) i saw an error like this "mac encountered an error hold your power button for few seconds to restart......blah blah..something in other languages too", i think some where it used the word "kernel panic".
After restart mac said "your computer restarted because of a reason", below i have copy pasted the reason.
Please suggest me its(this behavior is) okie or should i take it to apple center?, also to note i have never played any game on my mac. Can any body suggest me why this kernel panic happened by seeing the reason below.
Now i am afraid to leave my mac at sleep with unsaved data and that was the exact reason i shifted from windows to mac.
Interval Since Last Panic Report: 1184595 sec
Panics Since Last Report: 1
Anonymous UUID: C5B363C1-4906-4416-995D-9E6844AB2293
Mon Jul 23 02:10:19 2012
panic(cpu 0 caller 0xffffff80002ff238): "vnode_rele_ext: vp 0xffffff800cb4d8b8 usecount -ve : -1. v_tag = 0, v_type = 1, v_flag = 84800."@/SourceCache/xnu/xnu-1699.26.8/bsd/vfs/vfs_subr.c:1711
Backtrace (CPU 0), Frame : Return Address
0xffffff807f7cb6d0 : 0xffffff8000220792
0xffffff807f7cb750 : 0xffffff80002ff238
0xffffff807f7cb790 : 0xffffff7f80eab317
0xffffff807f7cb7b0 : 0xffffff7f80eac071
0xffffff807f7cba00 : 0xffffff7f80eacf22
0xffffff807f7cba40 : 0xffffff800052ca84
0xffffff807f7cbaa0 : 0xffffff80002fb9dc
0xffffff807f7cbaf0 : 0xffffff8000313e06
0xffffff807f7cbb90 : 0xffffff800030c990
0xffffff807f7cbc50 : 0xffffff800030cf0e
0xffffff807f7cbf50 : 0xffffff80005cd61b
0xffffff807f7cbfb0 : 0xffffff80002daa13
Kernel Extensions in backtrace:
com.sophos.kext.sav(8.0.4)[898EB02E-4A1D-1F59-6625-C0466041D6C4]@0xffffff7f80ea a000->0xffffff7f80eaefff
BSD process name corresponding to current thread: mds
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
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com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleIntelProfile 85.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.ntfs 3.10.1
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.2.0f3
com.apple.driver.AppleMikeyDriver 2.2.0f3
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AppleIntelHD3000Graphics 7.1.8
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.5f11
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d0
com.apple.driver.AppleLPC 1.5.8
com.apple.driver.AppleBacklight 170.1.9
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleSMCPDRC 5.0.0d0
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.5f11
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.3
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AppleSDXC 1.2.0
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com.apple.driver.AppleACPIButtons 1.5
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com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.8
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.driver.AppleIntelCPUPowerManagement 193.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.0
com.apple.iokit.IOUSBMassStorageClass 3.0.1
com.apple.driver.AppleProfileTimestampAction 85.2
com.apple.driver.AppleProfileThreadInfoAction 85.2
com.apple.driver.AppleProfileRegisterStateAction 85.2
com.apple.driver.AppleProfileReadCounterAction 85.2
com.apple.driver.AppleProfileKEventAction 85.2
com.apple.driver.AppleProfileCallstackAction 85.2
com.apple.iokit.AppleProfileFamily 85.2
com.apple.driver.DspFuncLib 2.2.0f3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOAudioFamily 1.8.6fc17
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.2.0f3
com.apple.iokit.IOHDAFamily 2.2.0f3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.3d8
com.apple.driver.IOPlatformPluginLegacy 5.0.0d0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.kext.triggers 1.0
com.apple.driver.AppleIntelSNBGraphicsFB 7.1.8
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.IOPlatformPluginFamily 5.1.0d17
com.apple.driver.AppleUSBBluetoothHCIController 4.0.5f11
com.apple.iokit.IOBluetoothFamily 4.0.5f11
com.apple.driver.AppleThunderboltDPInAdapter 1.8.2
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.2
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.4
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.0
com.apple.driver.AppleThunderboltNHI 1.5.5
com.apple.iokit.IOThunderboltFamily 2.0.0
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
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com.apple.driver.DiskImages 331.6
com.apple.iokit.IOStorageFamily 1.7.1
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
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com.apple.iokit.IOACPIFamily 1.4
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USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4I have had a 15" Late 2011 model MBP since December and have never had a kernel panic.
If I do I would take it in for a check up. -
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I have made sure all the settings are for prolonged battery life - which they've been since I first set up - and turned off all programmes running in the background, but this has not made any difference. I have been using iMovie a lot lately which takes a lot of battery which is probably why I didn't notice the battery being low as it automatically seems to make the battery slump to 2 hours when it's on. It's off now, and my battery won't improve.
I have also now followed the instructions (below) about calibrating, but this has had no effect. My housemate bought the same model a month ahead of me, uses it probably slightly less, but his is still 7 hours for a charge.
Is my battery faulty?
Calibration instructions used:
PowerBook G4 (15-inchDouble-Layer SD), MacBook (all models), MacBook Pro (all models), and MacBookPro (17-inch) (all models)
Thebattery calibration for the PowerBook G4 (15-inch Double-Layer SD) and anymodel of MacBook or MacBook Pro has been updated because of a new batteryreleased with this computer. With these computers, follow these steps tocalibrate your battery:
Plug in the power adapter and fully charge your PowerBook's battery until the light ring or LED on the power adapter plug changes to green and the onscreen meter in the menu bar indicates that the battery is fully charged.
Allow the battery to rest in the fully charged state for at least two hours. You may use your computer during this time as long as the adapter is plugged in.
Disconnect the power adapter while the computer still on and start running the computer off battery power. You may use your computer during this time. When your battery gets low, the low battery warning dialog appears on the screen.
At this point, save your work. Continue to use your computer; when the battery gets very low, the computer will automatically go to sleep.
Turn off the computer or allow it to sleep for five hours or more.
Connect the power adapter and leave it connected until the battery is fully charged again.
Tip:When the battery reaches "empty", the computer is forced into sleepmode. The battery actually keeps back a reserve beyond "empty", tomaintain the computer in sleep for a period of time. Once the battery is trulyexhausted, the computer is forced to shut down. At this point, with the safesleep function introduced in the PowerBook G4 (15-inch Double-Layer SD)computers, the computer's memory contents have been saved to the hard drive.When power is restored, the computer returns itself to its pre-sleep stateusing the safe sleep image on the hard drive.Thanks Sig. The information is here: Anything useful stand out?
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Hardware Revision: 0002
Cell Revision: 0158
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Fully Charged: Yes
Charging: No
Full Charge Capacity (mAh): 5663
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Condition: Normal
Battery Installed: Yes
Amperage (mA): 261
Voltage (mV): 12574
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Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
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Wake on Clamshell Open: Yes
Wake on LAN: Yes
Current Power Source: Yes
Display Sleep Uses Dim: Yes
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Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
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Wake on Clamshell Open: Yes
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ID: 0x0100
Wattage (W): 60
Revision: 0x0000
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http://store.apple.com/us/browse/home/specialdeals/mac -
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Hello,
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July 19th - Same problem as this time. SATA cable was replaced.
September 3rd - Severe lag and overheating with one application running. Hard disk and front hard disk bracket were replaced.
October 4th (Friday) - Again, same problem as this time. Operating system was re-installed.
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Specifications:
Mid-2012, 13-inch MacBook Pro
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Memory: 4 GB 1600 MHz DDR3
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Thanks in advanceGo back to Snow Leopard with a fresh install, and quit using Clean My Mac, you only need to clean the caches (which speed up boot times) if they are corrupted, not routinely.
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Call Apple Care (800) 275-2272.
Your computer is warranted for 1 year for Hardware and for 3 mos, I believe, for free phone tech support.
They may have you take it to the Apple Store near you for the "genius" to work on it.
Have you Serial Number handy. Locate it from the "Apple Icon" drop down menu on the left and side of the upper title Bar and open up "About this Mac" and open up "more info" and then "Hardware".
They have the best support in the industry.
Meanwhile consider getting the Apple Care Add on package for the MB Pro. It extends this Hardware coverage for 3 years and provides free Apple Care Phone Tech support for that time.
I have had it on all my Macs which I have owned. The phone support is well worth it.
bobg -
My one-month old MacBook Pro won't connect to the internet?
I called the service provider, it is neither our modem nor our internet. The PCs in the house work fine, but a couple housemates and myself own Macbooks, and although they find the network, they do not connect. I've heard it's just some problem that randomly occurs for Macbook users and has no actual solution other than luck. I was wondering if this is a false rumour, and how to go about fixing it? I've reset the modem, router, and computer multiple times to no avail. If this is true, I will be the first one in line to sell my Macbook Pro back.
Hello Rattisate,
Sorry to hear you are not able to connect to Wi-Fi on your MacBook Pro. I would be concerned about this too. You can find information on how to troubleshoot this in the following article:
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
http://support.apple.com/kb/HT4628
Follow the steps in the section labeled, "Symptom: My Mac does not connect to the Internet."
Thank you for posting in the Apple Support Communities.
Best,
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http://www.telestream.net/flip4mac-wmv/overview.htm
http://www.videolan.org/vlc/download-macosx.html
These should cover EVERYTHING you'd ever encounter (though maybe not). Frankly, if it's not H.264 or w4v (or both), it doesn't belong on your mac. -
Several problems with 8 month old MacBook Pro 17"
Please help!
*My macbook pro is making a VERY high-pitch noise, so loud it causes me to have a headache if I use it too long.
*My usb ports (all of them) quit randomly and not just with one device. My logitec headset quits in the middle of a conversation, my laptop cooler stops all the time (I notice this more often than I do the headset because the cooler is on all the time, unlike the headset), and my flash drive and iPod are unresponsive sometimes too.
*My power supply is SO hot that I worry that it will catch something on fire.
I've run every firmware update I can find and nothing seems to help anything. Should I just make the 4 hour drive to the apple store to have it checked out? Has anyone else had these problems?
MacBook Pro 17" Mac OS X (10.4.9)
MacBook Pro 17" Mac OS X (10.4.9)Hi bamagirl,
It definately sounds like you are having hardware issues, the 4 hour drive is probably the best solution to get it fixed/replaced. You are still under warranty so any issues with the hardware will be solved for you
Make proper backups of all your data before bringing it in.
You can boot up from the osX DVD holding the "d" key to run an extensive hardware test and see if that gives you any specific errors. Either way... i'd take it in for repairs asap.
Good luck.
Edit: Do those issues still occur if you don't use the cooling pad ?
Message was edited by: Pr0digy V. -
Trade in value, 10 month old Macbook Pro Retina w/ WIFI issues?
I have a late 2013 Macbook Pro, Retina, upgraded memory from base model, 256 of awesome Samsung PCI-IE storage with the apparently very common wireless card issue. Web pages don't load, erratic ping times and high packet loss. It was purchased at an Apple store.
What is the common scenario one would expect if they simply want the new model, or would I be making an assumption that the wireless card issue was resolved at some point?
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