Login and site in general

I must admit that I am frustrated. This is day #2 trying to download Oracle Migration Workbench and the plug-ins for specific databases. user is tsduncan
Started when my login was rejected by OTN as "invalid login/password". tried to add it thinking that my metalink login did not map. rejected as duplicate. so i checked the "forgot my password" link and received mail at my email address with the username and password that I had tried. tried again - no luck. Said "the heck with it" and created another login to a useless email (since my real email is in use). Go thru the whole survey process (very unweildy) and when I finally get to the point where I think I can download, there is a web error. perfect! So I hit the "Contact us" button and it effectively tells me to open a tar with support. Support tells me to that they don't support this - they do technical work. They also tell me to create a bogus account - basically, they tell me to buzz off. I look at the "Contact us" again and see that you can communicate to OTN via a forum, but you must log in! funny, I can't. that's my problem! So I use this bogus account that I created and am communicating. I find that there are plenty of entries for people having login problems and problems with downloads of omwb. what they tend to get is "works for me". Well it doesn't work for me. Want to discuss it? call me. I'll be happy to walk you thru it - heck, you have MY password - you try it.
Like I said, I am frustrated. My user name is tsduncan. My email is [email protected] write, call, do something to help me get the "free" software that I am looking to get to progress Oracle in the shop. Anything!

i guess the OTN feedback section is a hobby and does not have assigned staff. it really is quite frustrating to try and resolve an issue like this and be pushed off and/or ignored. i am calling it like i am seeing it.
your system agreed that my login and password were/are correct and yet i cannot log in (along with a number of others). no mechanism to communicate would be easier to tolerate than having a mechanism and being ignored.

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