Login Assistance throwing error

When trying to use Login Assistance, Under the Forgot Password section in the User Name field, I type my username and click the "Forgot Password" Button but get the following error:
Error
An unexpected error occurred while attempting to reset your password. Please contact your System Administrator.
When trying to use Login Assistance, Under the Forgot User Name section in the Email field, I type my email and click the "Forgot User Name" Button but get the following error:
Error
An unexpected error occurred while processing your request. Please contact your System Administrator.
We currently are running R12.1

Hi,
Can you try to set the FND Diagnostics profile to Yes at Site level and see if you get the "Click Here" link to get the error stack when you encountered an error.
Regards,
Kiran

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