Login error in User Interface

Question

Hello, my name is Jo�o Rocha and I'm form UTAD Portugal.
I have installed Identity Manager 7.1 in my University.
I have configured my mandatory resource and at this moment all the account have been succefully reconsiliated.
My problem now is two give access to them on the User Interface. All the account have the same error when they try to login on it.
"Login attempt failed for user xxxxxxx.
- Identity Manager (Identity Manager): ==> com.waveset.util.WavesetException: User object xxxxxx has no cache, it cannot resolve the reference to ObjectGroup object 9AE29A978E2542E3:-6242EBAD:11633A49731:-47CA."
Can Somebody HELP ME!!!!!
sorry about my bad english
Edited by: jrocha on Nov 14, 2007 9:56 AM

Answer 1

Helki,
please verify if you are using Server Based Recording (SPAN) or network recording via BIB in UCM?
If you are using Network Recording, ensure your devices are setup in the VoIP Device Table as such, and either users are assigned directly to a Device, or Profile if using Extension Mobility.
If doing Network recording, and no files are being generated on the record server, then there is probably an issue with the CUCM Monitoring and Recording configuration.
Highlevel this is how it works:
CUCM Sends QM Record Server SIP Invite
     QM Record Server sends ACK, and response with Recording Ports for Phone to send RTP
          Phone forks MediaStreams to ports of QM Record Server
               QM Record Server records call
Once QM Record server recieves a SIP invite it will generate a file, so start there:
The Link provides steps for CUCM configuration:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsgd-851-cm/fsmr.html#wp1048989
If you are doing Server Based Recording (SPAN), a Monitor Server must be a Physical server.
then a SPAN configuration sends RTP directly to the Monitor Server and the Record server records interesting traffic.