Login Issue while connecting to Essbase server through excel add-in.

Hi Guys,
We are using Essbase 7.1.6 and have users (All are external users) who will connect to Essbase as part of month end close. Recently i am facing the below problem .
One of our user is trying to connect to Essbase and he is getting *"Login fails due to Inavlid login credentials"*. I am 100% sure he did not change his password also entered correct password.
But i manage to resolve this by disabling & enabling the user through EAS. Then user was able to connect to essbase with same userid & password.
My question is why this is happening quiet frequently? What could be the problem? This is happening with one or two users only not all users.
Please share your views if some one face this problem before?
Thanks in advance..
Ram.
Edited by: user645527 on Sep 21, 2010 3:28 AM

Just keep in mind that Users lie. Maybe not intentionally, but they lie. All of them. 9 times out of 10. Just because they say something is so, doesn't mean that it is.
I can't begin to count the number of times that they have said "I am using my correct password" and it turns out that they forgot and are using an old one, or the one for some other system or are just fat fingering it. Or they shared it with someone else who is now entering it incorrectly. Don't believe a word that they say.

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    2010-05-10 12:33:22,390 WARN [main] Attempting to connect to Native Directory: Retry Count: 2 com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 12:33:24,437 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:25,421 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:25,421 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
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    2010-05-10 12:33:28,421 WARN [main] Attempting to connect to Native Directory: Retry Count: 3 com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
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    2010-05-10 12:33:31,453 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
    2010-05-10 12:33:31,453 WARN [main] Native Directory is not reachable. Will try to re-connect after 3 seconds... com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 12:33:34,453 WARN [main] Attempting to connect to Native Directory: Retry Count: 4 com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 12:33:36,390 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:37,390 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:37,390 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
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    2010-05-10 12:33:40,390 WARN [main] Attempting to connect to Native Directory: Retry Count: 5 com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
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    Hi
    I am to login to Hyperion Shared Services console. Share service for Essbase is running properly. When I attempt login into Essbase Studio Login, following error message appears
    Network communication with the server failed
    Connection refused: connect
    =========================================================================
    Also,the below Error messages are found in Oracle EPM System Diagnostic Reports
    Validation tool info: 11.1.1.3.0 drop 9-0 build 3129 on 07/16/2009 01:24 PM
    OS name: Windows XP
    OS version: 5.1
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    Recommended Action: Check Essbase Server is started.
    EssabaseServerChecker
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    Recommended Action: Check application is started.
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    Error: Result: -1; Error message: Cannot connect to olap service. Cannot connect to Essbase Server at d26085.arrownao.corp.arrow.com. Timed out waiting to connect to the Essbase Agent/Server using TCP/IP. Check your network connections.
    Recommended Action: Make sure external checker is working.
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    Error: Network communication with the server failed
    Recommended Action: Check application is started.
    SVR: Essbase Java API
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  • Cannot Connect to Essbase Server Using MaxL

    After installing and configuring planning. I was able to create data source and application. When I shot down and restart the machine. The diagnostics report highlighted these srrors
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    chi

    Hi John
    This is error from Sharedservices_security_client may it will you to identify the cause of this issue
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    Thanks
    Chi

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    This post was initially added to this discussion: 10.9.2 Mavericks update issues
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    Message was edited by: vpogrebi

    Am I the only one experiencing this issue ???

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