Login name changed by the system

Hello!
I tried to sign in to my account and got the answer "Sorry we didn't recognise your sign-in details. Please check your name and password and try again". I tried to change the password. Got the link on my mail, but there was written "Password for your account "redacted for privacy(WITH dot) succesfully changed" And my account name is "redacted for privacy (WITHOUT dot!!)" Now with a new password I can enter this new account which is not mine, it's empty and has no contacts, and MY account I still cannot sign-in to. Everytime I try to change the password again or sign-in with Facebook it offers me "redacted for privacy"(with dot). I sent two messages with filled forms for "Release your account". No answer. Please help me to have back MY account!

I think Skype doen't change user's usernames/account names.  Please double-check if you have entered the correct registered email address for your account.  In cases when there are more than one account registered under a certain email address, there will be a dropdown menu in the password reset token page where you can select which account you want to request a password reset token for.
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