Login Problem: Blank screen after the login window?

I have a user who has a 2008 MacBook Pro 15" Intel laptop running 10.5.4. It is bound to AD, with managed mobile account on the laptop (cached user credentials). The user is off the LAN right now on a road trip and is having problems logging into the laptop. When she logs in with her user ID and password, the login window takes a long time (15 minutes!) to authenticate her, and then when the login window finally goes away and the user's profile starts to load (expecting to see the Finder, Dock, menu bar UI etc), nothing happens - the screen sits at the default desktop picture and the user's account never loads.
Her AD password has not expired. She is a local admin on the laptop too.
Other local user accounts can log into the laptop without problems.
I have 100+ other identical users who dont have this problem.
I assume that a user-specific file has been corrupted. Any guess on which ones?

Due to the number of problems with "upgrading" to this OS level, I suggest you try the very clean and very forceful AutoLoader OS Reload:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Beware that it is completely destructive...the device will be "like new"...no data, no apps, no accounts, etc. Be sure you take a full backup first, as well as make full manual documentation of all apps, accounts, configurations, etc. Sometimes a restore reintroduces the very corruption one is trying to eliminate, and manual reconfiguration is necessary.
You can also use this to fall back to a prior OS if you desire...you can install any OS level for which you can find an AutoLoader. (Hint...search over on the CB site!)
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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"Massimo Rosen" <[email protected]> schrieb im Newsbeitrag
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> Hi,
>
> Andreas Schild wrote:
>>
>> Hi,
>>
>> after update a VMWare-SLES10SP2-Server with DOM and Webaccess HP703HP1 to
>> HP703HP3 I got a blank screen after starting the machine.
>
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>
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>> No
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>
> I'm sorry, but it's totally unclear what you're talking about. What web
> page?
>
> CU,
> --
> Massimo Rosen
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Last edited by linuxuser21 (2014-12-16 02:54:28)

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Last edited by sahtimonni (2014-12-21 11:06:26)

Login Problem: Blank screen after the login window?

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