Login problem - Vista laptop

Question

Hi everyone.
I've just spent an unproductive morning with a friends laptop, and really would appreciate some pointers just what to try next as I'm now completely bewildered.
The main problem is that it won't log into the BTinternet, the username / password combination keeps getting rejected.
To check we'd got the correct u/n & p/w combination, we sucessfully accessed the email account via her husband's iPad with no problem (the iPad stores the p/w, so we didn't have to type it in again).
I then logged into my gmail a/c on the laptop, with no problem.
I then tried logging onto BTinternet using my iPad and the friends u/n & p/w combination, which worked, no problem.
I then went back to the laptop, which still wouldn't log into the BTinternet a/c.
I then downloaded Firefox onto the laptop, and we logged in to BTinternet with no problem using the friends u/n & p/w combination.
I think the problem lies somewhere within IE. Anybody got any ideas?
For information:
* Laptop running Windows Vista using BT Home Hub via wireless connection.
* Version is IE9, which I understand is the latest version suported on Vista.
* I was actually called in to clear the print queue as printing had frozen. I can't see a connection, but am always suspicious of coincidences.
* Google Chrome failed to load - reported "a problem" and then shut down. Uninstalling & then reinstalling Chrome didn't make any difference - it still refused to load sucessfully. I vaguely remember some Google policy of only supporting the last two versions, but on checking it seems as if XP is still supported, so surely Vista should be OK?
Solved!
Go to Solution.

Answer 1

Try clearing the cache,  cookies and Internet history from IE9. Open the browser, go to the menu then Tool > Internet Options > General > Browsing History > Delete > select the relevan boxes and click Delete.