Login to iCloud problem

I have just updated my iPad and cannot get into iCloud to continue setup because my Apple ID is still linked to an email address I cancelled over a year ago. There appears to be no facility to change the ID, only to reset the password, so it goes around in circles since the email address is defunct.
Can you help?

If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  You can now go to Settings>iCloud and sign in with your correct iCloud ID and password.
If you don't have access to your old email address, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account.  You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then  on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/).

Similar Messages

  • Problem login to icloud with same credentials that work on iPhone, MBP, iPad

    I tried to find similar problem, but I couldn't.
    I have [email protected] AppleID that I use for iCloud (the one I am posting from is completelty separate because it is connected to my Trainer resources) on my MacBook Pro, mini and iPad for some time. Few days ago I bought iPhone 5 and I wanted to login to iCloud from it, I couldn't so I reset my password. After some problems, I managed to login from iPhone, iPad na MacBook Pro, and I could login to www.icloud.com using AppleID [email protected] with new password.
    Yesterday I tried to login from my Mac mini and I couldn't. Then I tried login to www.icloud.com from several browser and from all devices, I even tried from my firend's Windows machine. However, my MacBook Pro, iPhone and iPad uses iCloud without any problems, the password is also working since I could get to a dialog displayed on included screenshot, and in order to do that you have to choose to manage iCloud storage from iCloud preferences and then to click on "View account" button which asks for password.
    I tried login in with [email protected], [email protected], [email protected] and just plain madamov as AppleID, no luck. Anyone had a similar problem?

    To add followup: this was fixed by itself after a week or so.

  • When I try to login on icloud it says problem encountered while connecting to the server?

    When I try to login on icloud it says problem encountered while connecting to the server?

    Welcome to the Apple Community.
    Dropbox isn't the same as iCloud, one won't replace the other.
    Have you tried restarting and trying again.

  • Cannot login to iCloud with Yosemite

    Hi everybody,
    a few weeks ago I updated my iMac to Yosemite. It all works fine except that I cannot login to iCloud with my wife's account.
    When she logs in into her iMac account it sometimes appears a Mac configuration screen. It seems that everything's ok, because
    the configuration finishes without error message, but when I look into the System Preferences -> iCloud her iCloud account is not active.
    When I try to login with her ID a message appears "You can't sign in at this time. Please try again later."
    It also doesn't work when I go into the System Preferences -> Internet Accounts and try there to login into iCloud.
    It really bothers me because I didn't find a solution. And also I don't understand why it works with mit ID on my iMac account.
    There is no problem to login with her ID on the Apple page, I've already tried that.
    Thanks in advance!

    Welcome to the Apple Community.
    1. Sign out of your account
    (If you are unable to do this because System Preferences has frozen, Force Quit System Preferences and try again)
    2. When prompted, opt to delete, contacts, calendars etc from your Mac.
    (You are only deleting this data from your Mac, not from iCloud, the data will be reinstated when you log back in. If you need to check that the data is in iCloud before deleting it go to iCloud.com and check each section for data)
    3. Having logged out, check that the iCloud accounts along with their data have disappeared from the Mail, Address Book and iCal Applications.
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    4. At this point it may be worth trying to log into iCloud from the System Preferences iCloud settings again, if this works, all well and good, if it doesn't continue to step 5.
    5. Open your User Library folder in the Finder. (When in the Finder, go to the Go menu, hold down the option key (alt) and choose Library when it appears in the Go menu)
    6. Navigate to Library > Application Support > iCloud and drag the iCloud folder to your desktop. (This action only copies the folder and will provide you with a back up)
    7. Select the iCloud folder again in Library > Application Support and drag it to the trash, enter your administrators password when prompted.
    8. Restart your computer.
    9. You should now be able to enter your ID and Password in system Preferences > iCloud and log into your account. Check the services you wish to use and once you are satisfied it's working as it should, trash the iCloud folder you copied to your desktop earlier.

  • Why can't I login to iCloud on the PC?

    I have a Windows 7 machine, and have installed iCloud Control Panel to take advantage of the brave new world. In particular I want the photo stream to work.
    Install was not a problem, but when I come to login it just stops- forever- with no response and a spinning dial to indicate waiting.
    Nothing seems to fix it- whether disabling the firewall or uninstalling/reinstalling, rebooting, or that netsh command that someone keeps posting as an answer. Its not an answer- it doesn't make this work.
    Come on apple, surely this can be fixed?

    Yes, I am experiencing the same issue of getting an endless spinner upon login to iCloud from my Windows 7 32-bit PC.  I get no error message even after letting it spin for 6 hours.  I too have reinstalled iCloud PC and run the suggested "netsh winsock reset" in other posts.  Nothing seems to work.  I don't even think the login credentials are leaving my machine beacuse if I put in the incorrect password, it does not come back with an invalid login error.  I think the application is reaching out to a destination that does not exist and waits endlessly for a response.  Would appreciate other suggestions.

  • If icloud is not on my computer will that affect login into icloud through my iphone 4s

    the SIGN IN TO ICLOUD DIALOG BOX reappears after I enter my password. Additionally, icloud is not downloaded on to my computer. Why isn't icloud accepting my password ? How do I resolve this issue?

    Original Question:  if icloud is not on my computer will that affect
    login into icloud through my iphone 4s
    On my iphone, a dialog box appears asking for user login to icloud-- ENTER
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    login  in to i-cloud the dialog box re-appears asking for AGAIN user
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    ( Please continue reading and thank you for your response.) I received a response ques. asking, Are you trying to login to i-cloud? Yes, I was trying to login to         i-cloud in order to remove the dialog box which will not remove after each time, I entered the correct  i-cloud LOGIN USER "PASSWORD" requesting to be entered.
    My first thought was (my iphone does not have wifi connection) to connect to
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    box will re- appear preventing from SELECTING wifi settings because
    the dialog box does not give enough time to remove itself from main
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    Additionally, my thought it is the correct Login password being enter
    because when online at the icoud login page asking for username and password,
    both are accepted and allow access.
    Also, one thought to the issue, after opening iTunes it has stated that my
    icloud session has expired. My intentions at this moment are
    not to purchase a subscription to icloud at this time. Although i
    would like to access the account later on, if there wouldn't
    be conditional problems with iclouds at a later point in time, then there
    would not be any concerns deleting the icloud account in order to remove the
    icloud dialog box.  However, i would consider deleting acct as a last
    step.
    AS I TROUBLESHOOT THE ISSUE
    reasons for issue posted:
    iPHONE ISSUE -  the phone settings not set to sync phone with computer
    iPHONE ISSUE -  Needs to connect with internet
    ITUNES ISSUE-  THE ITunes settings not set correctly
    ICLOUD ISSUE-  SETTINGS NOT SET RIGHT OR 
    ACCOUNT IS  INVALID- NEED TO PAY FOR AN ACCOUNT
    ===================
    SO AFTER ATTEMPTING TO TROUBLESHOOT THE I -CLOUD  ISSUE ON THE PHONE
    1. THE PHONE SHOULD BE ACTIVE AND HAVE WIFI SERVICE.
    2.THE ICLOUD DIALOG BOX ASKING FOR ICLOUD USER LOGIN PASSWORD HAS TWO SELECTIONS. SHOWING "OK" BUTTON FOR ENTERING PASSWORD AND "CANCEL."   WIFI IS NEEDED TO RESOLVE THIS ISSUE.YOU MUST BE QUICK TO BYPASS THE DIALOG BOX AND ATTEMPT TO SELECT THE WIFI CONNECTION IN ORDER TO PROCEED TO RESOLVE I-CLOUD ISSUE WITH DIALOG BOX RE-APPEARING.
    ADDITIONALLY, I SELECTED TO DELETE THE ACCOUNT. JUST BEFORE I CHANGED SETTINGS AND CONNECTED WITH WIFI.
    I AM NOT SURE IF THE CHANGES WENT THROUGH.
    ADDITIONALLY , ON MY IPHONE 4S, I WENT TO SETTINGS MENU AND SAW THAT MY DATA WAS NOT ON!!
    I TURNED IT ON
    ICLOUD ON MY IPHONE ASKED TO LOGIN WITH USERNAME ACCOUNT AND USERNAME PASSWORD. AND THEN ASKED IF I WANTED TO MERGE ACCOUNT INFORNMATION.
         I MYSELF, UNSURE OF THE OUTCOMES CHOSE NIETHER. I WOULD APPRECIATE ANY RESPONSE UNDERSTANDING THE DIFFERENCE OF MERGING OR NOT MERGING ICLOUD ACCOUNT AND WAS IT A RESULT OF DELETEING THE OLD ICLOUD ACCOUNT.
    THE DIALOG BOX REMOVED ITSELF FROM THE MAIN SCREEN AND FROM MY UNDERSTAND ACCEPTED THE USERNAME PASSWORD WHEN I LOGGED IN AND UPDATED THE FILE,  AS A RESULT FROM THE START, WAS CHANGED DUE TO FORGETTIG THE OLD PASSWORD.
    AFTER TROUBLESHOOTING MYSELF, I LEARNED THAT YOU NEED WIFI   IN ORDER FOR THE CONNECTION TO GO THROUGH IN WHICH IS NEED FOR THE DEVICE TO COMMUNICATE. AND YOUR DATA ON YOUR PHONE SETTING SHOULD BE ON IN ORDER TO ALLOW WIFI CONNECTION TO BE ENABLED.
    IF MY UNDERSTANDING IS CORRECT, THOSE CHANGES SHOULD BE IMPLEMENTED IN WHICH TO RESOLVE THE ISSUE OF THE DIALOG BOX FROM RE-APPEARING ON THE MAIN SCREEN.
    I WISH THERE WAS MORE HELP INVOLVED IN RESOLVING  THESE TECHNICAL ISSUES. I AM SERVING IN THE MILITARY OVERSEAS AND AS CALLED FOR TECHNICAL HELP, I WAS USING A PHONE CARD WITH A LIMITED AMOUNT OF MINUTES. MOST OF MY TIME WAS SPENT ON WAITING FOR ASSISTANCE AND STATING INFORMATION THAT SHOULD OF BEEN ASKED DURING THE WAIT PERIOD TO EXPEDITE THE PROCESS AND TIME WAS SPENT REPEATING INFORMATION WHICH HINDERED MY TIME TO RESOLVE ANY ISSUES.
    Thank you for the one response for assistance. I just wish  there had been more response for help.
    Additionally, for those whom use forums, your posts should be clear and concise, to the point, and I CAN NOT SAY THIS ENOUGH, EXPRESSED WITH A COMPLETE THOUGHT IN ORDER TO PREVENT AND AVIOD CONFUSION. MOREOVER, I SEE ALOT OF  EXPRESSED THOUGHTS THAT DON'T MAKE SENSE , APPEARING AS IF WHAT IS BEING POSTED ARE NOT BEING REVIEWED BEFORE THEY ARE POSTED.   I WOULD HOPE OTHERS READ THIS POST AND USE IT AS AN EXAMPLE ON HOW TO EXPRESS A POINT WHETHER IT BEING A COMMENT, QUESTION OR, WHEN ATTEMPTING TO EXPRESS HOW TO ACCOMPLISH A STEP BY STEP TASK , TO AVIOD ASSUMPTIONS. AGAIN, COMPLETE THOUGHTS ARE REQUIRED.

  • Can't login to iCloud on pc

    I've lost my iPod Touch and I tried to login into iCloud to use the thing to track it. So I went on the site, tried to login, and it kept saying there was an error. Not with Apple ID or password, but the actual site itself. So, how can get this site to work and find my iPod Touch.

    I suffered this problem, too. The error message is useless. I found a fix!
    The same problem occurs in iTunes, but iTunes gives a better error message: "0x80090318". I googled the solution.
    Open a command prompt as administrator. “C:∖windows∖system32∖netsh winsock reset”. Reboot. Done. Good luck!

  • Can't login to iCloud messages and FaceTime

    i can't login to iCloud imessages and FaceTime.

    This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
    Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
    Step 1
    Check the status of the service. If the service is down, wait for it to come back up. There may be a localized outage, even if the status indicator is green.
    Step 2
    Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
    Step 3
    Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
    Step 4
    From the menu bar, select
               ▹ About This Mac
    Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
    Step 5
    Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
    Step 6
    From the menu bar, select
               ▹ System Preferences... ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
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    Step 7
    Select from the menu bar
               ▹ System Preferences… ▹ Flash Player ▹ Storage
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              Block all sites from storing information on this computer
    Close the preference pane.
    Step 8
    Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
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    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
    Step 9
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
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    Start up in safe mode and log in to the account with the problem.
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    Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
    If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
    Step 11
    Triple-click anywhere in the line below on this page to select it:
    /Library/Preferences/com.apple.apsd.plist
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              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
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    Step 12
    Reset the NVRAM.
    Step 13
    Reset the System Management Controller (SMC).
    Step 14
    Reinstall OS X.
    Step 15
    If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

  • HT4759 I wanted to login to iCloud from my ipad to view my calendar.  The message was that I needed to set up iCloud on the device but I have and it won't give me the login screen.  What am I missing? Thank you.

    I wanted to login to iCloud from my ipad to view my calendar.  The message was that I needed to set up iCloud on the device but I have and it won't give me the login screen.  What am I missing? Thank you.

    I'm assuming you are trying to log in using Safari on your ipad - if this is the case, you can't do that on an iOS device.  You must use the Calendar app on the device.  If you are using someone else's device, then you have a problem doing this.  I just tried using Chrome on an iPad and that also doesn't work.  If there's on nearby, use a computer's browser, that works.

  • I can't login into iCloud on my Mac

    Hello,
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    Please, I would like suggestions for my problem. Thanks.

  • Apple ID is all of a sudden not an iCloud account. It used to work until a few days ago, but now iCloud can't register the ID and Outlook can't login to iCloud.

    My Apple ID is all of a sudden not an iCloud account.
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    Ditto here.
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  • I have one paid mobileme account, few days ago I have done transition to iCloud and all my iDisk, contact... gone. Today I tried login to iCloud application on my windows pc but can not, it said "this apple id is valid but is not iCloud account"

    I have one paid mobileme account, few days ago I have done transition to iCloud and all my iDisk, contact... gone. Today I tried login to iCloud application on my windows pc (64bit) but I can not, it said "this apple id is valid but is not iCloud account". I can login on website icloud.com but can not login into iCloud application installed on pc. What's wrong?
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    By the way - the only reason I downloaded iCloud is because Apple deleted the backup option from iTunes.  Since iCloud doesn't work, I guess we have no way to protect our iTunes music collection.  Absolutely stupid.

  • I have a iphone 5 and I can login with my apple id to purchase music. However, when I try to login into icloud using the very same username and password that I use in the apple store it does not work to enter icloud, so what what gives???

    I have a iphone 5 and I can login with my apple id to purchase music. However, when I try to login into icloud using the very same username and password that I use in the apple store it does not work to enter icloud, so what what gives???

    I could do that, however when I select the icloud button (or whatever the heck it is) I am asked to enter the apple id and password. So if you are suppose to create another one for icloud you'd think it would give you the option at this point which would be logical.

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    Does this apply?
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  • Can someone help me with an iCloud problem when I take a picture with my iPhone 4s it some of the times go to my ipad2 but mostly it doesn't can anyone help me out

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    I'm assuming you have Photo Stream set up of both devices.  However, it seems many users are experiencing the same as you - my take is that streaming photos is not foolproof yet.

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