Login with my account not possible

Hello I want to login to the store about Itunes software .
Die iTunes-Hilfe ist nicht verfügbar, da Ihr Computer nicht mit dem Internet verbunden ist.
Um die iTunes-Hilfe anzuzeigen, vergewissern Sie sich, dass Sie mit dem Internet verbunden sind, und wählen Sie dann „iTunes-Hilfe“ im Hilfe-Menü.
but Iam connect to the internet.
How could it be that Itunes will not connect to the internet

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