Logo Visible in Print Preview, but not in pdf and hard copy

Hi,
We have uploaded a logo to be shown in the footer. We are able to see the logo in the print preview, but when we print the invoice (SAP Script), it is not seen in the hard copy. We tried by saving it as a pdf, even in the pdf, it is not displayed.
We are on SAP 4.7
Please help.
Thanks in advance.
Mick

hi,
Am not sure what the exact issue could be, but i am expecting there may not be sufficient space to fit the logo. I suggest you to check the output by placing the logo in header whether its coming or not in hardcopy, that may help you.
regards
harris

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I hadn't installed the drivers from the website you gave me earlier since I saw in Software Updates that he had updated to that same driver set already. Now I got to thinking that maybe those files were corrupted somehow so I downloaded the drivers from the website you gave me and installed. Deleted drivers from Print & Scan pane and installed the newly downloaded driver, tried to print, and that failed, too.
Next I tried your suggestion of using the LPD protocol instead of the HP JetDirect and that setup failed for some reason. I reconfigured using the HP JetDirect, and that worked for printing, as before, but the scan function was not available, as before.
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This was really getting frustrating by this time and after much discussion with him I told him I thought the printer was the device at fault. For some reason his printer just did not like his network. I tried printing to his wife's computer and that worked great. No problem there. But for some reason his printer did not like his network and refused to work by setting up manually.
I recommended that he bring the printer back and exchange it for another printer. He agreed and immediately boxed it up and left for the store. I returned home to more friendlier surroundings.
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I didn't need to remind him how much time had been spent on this problem because he was quick to apologize and was very sorry for taking up so much of my time, and he really appreciated the effort. I told him I didn't mind.
And I really didn't, because I learned so much from this experience by following your suggestions, LilyLC. I never knew how to set up a printer using its IP address, and the protocols to use, and I never knew how to add new Locations in the Network pane and why it might be useful. You also got me to considering other troubleshooting ideas I wouldn't have thought of otherwise. So maybe my friend and I aren't that different after all.
I really appreciate all the suggestions, links, and ideas you offered during this effort, LilyLC. I wish I could have determined the cause of the problem but, not knowing the inner workings of these devices, I can only assume that it had to have been the printer.
I bet I get a call from my friend a week from now saying that he just bought a second printer for his room because his knees can't take the walking from his room to his wife's room to get all of his printouts. All I can say is THAT printer better work.
Thanks again, LilyLC, for all your time and help. It was really appreciated!

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<code>
04/05/10 10.45.41     [0x0-0x3e63e6].com.sap.platin[6491]     Exception in thread "Loader for htmlViewer8_XZ_7" java.lang.NullPointerException
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04/05/10 10.45.41     [0x0-0x3e63e6].com.sap.platin[6491]          at java.beans.PropertyChangeSupport.firePropertyChange(PropertyChangeSupport.java:276)
04/05/10 10.45.41     [0x0-0x3e63e6].com.sap.platin[6491]          at java.beans.PropertyChangeSupport.firePropertyChange(PropertyChangeSupport.java:318)
04/05/10 10.45.41     [0x0-0x3e63e6].com.sap.platin[6491]          at java.awt.Component.firePropertyChange(Component.java:8233)
04/05/10 10.45.41     [0x0-0x3e63e6].com.sap.platin[6491]          at javax.swing.JComponent.firePropertyChange(JComponent.java:4428)
04/05/10 10.45.41     [0x0-0x3e63e6].com.sap.platin[6491]          at javax.swing.JComponent.setEnabled(JComponent.java:2638)
04/05/10 10.45.41     [0x0-0x3e63e6].com.sap.platin[6491]          at org.icepdf.ri.common.annotation.ActionsPanel.setEnabled(ActionsPanel.java:418)
04/05/10 10.45.41     [0x0-0x3e63e6].com.sap.platin[6491]          at org.icepdf.ri.common.annotation.ActionsPanel.<init>(ActionsPanel.java:106)
04/05/10 10.45.41     [0x0-0x3e63e6].com.sap.platin[6491]          at org.icepdf.ri.common.annotation.AnnotationPanel.setGUI(AnnotationPanel.java:128)
04/05/10 10.45.41     [0x0-0x3e63e6].com.sap.platin[6491]          at org.icepdf.ri.common.annotation.AnnotationPanel.<init>(AnnotationPanel.java:73)
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04/05/10 10.45.41     [0x0-0x3e63e6].com.sap.platin[6491]          at ice.storm.StormBase.append(VCDO)
04/05/10 10.45.41     [0x0-0x3e63e6].com.sap.platin[6491]          at ice.storm.StormBase.do_clear_content(VCDO)
04/05/10 10.45.41     [0x0-0x3e63e6].com.sap.platin[6491]          at ice.storm.StormBase.do_render_content(VCDO)
04/05/10 10.45.41     [0x0-0x3e63e6].com.sap.platin[6491]          at ice.storm.Viewport.runAsynchronousLoad(VCDO)
</code>
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Date: Thu, 8 Apr 2010 18:52:05 -0600
From: [email protected]
To: [email protected]
Subject: flash work in preview but not in the browser!?
Can't really help without a link to the site. Can you provide one?
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