Logon credentials for this request are missing

Hello,
we are having a probem with our Crystal Enterprise v. 10  environment, running on a Win2003 OS
When end-users Push a report to Crystal Enterprise, they sometimes get a message:
"Logon credentials for this request are missing"
In case end-users than manually logon, they can see the report, if they rerun the report again, it may show the report.
We tried to track the problem, using trace options and looking at the event viewer, but no results.
We do not have these problems on other environments, the only difference is, that this 'problem' environment, runs on a virtual server W2003.
We use CE version 10 with the latest SP (6).
Anyone has an idea?
Paul

Jawahar,
Thank you for your quick response.  We are on version 4.0 and these are Crystal reports.
I was provided with some additional information. It does not seem that the issue is impacting all of our users in China. The IT manager there is reporting that on his machine he is able to access the reports fine, however other users (all using Chinese Windows 7) are having the issue and he is having the issue when using their machines. As you mention and also based on our initial testing, it does not appear that this is an issue with the OS language, however this is why that was provided to me as a possibility. 

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    (01) 2014-04-10 11:51:36 Slp:    at   Microsoft.SqlServer.Configuration.Sco.SqlRegistry.GetLocallyCachedLocalMachineSubKey(ServiceContainer   ctx, String machineName, SqlRegistryKey key)
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    (01) 2014-04-10 11:51:36 Slp:    at   Microsoft.SqlServer.Discovery.DiscoveryEnumObject.GetSql2kMsiInstanceListInHive(String   machineName, RegistryView regView)
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    (01) 2014-04-10 11:51:36 Slp:    --- End of   inner exception stack trace ---
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    (01)   2014-04-10 11:51:39 Slp: Exception type:   Microsoft.SqlServer.Management.Sdk.Sfc.EnumeratorException
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    (01)   2014-04-10 11:51:39 Slp:           Failed to retrieve data for this request.
    (01)   2014-04-10 11:51:39 Slp:     HResult : 0x80131500
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    (01) 2014-04-10 11:51:39   Slp:       HelpLink.ProdName = Microsoft SQL   Server
    (01) 2014-04-10 11:51:39   Slp:       HelpLink.BaseHelpUrl =
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    (01) 2014-04-10 11:51:39   Slp:       HelpLink.LinkId = 20476
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    (01) 2014-04-10 11:51:39   Slp:         at   Microsoft.SqlServer.Management.Sdk.Sfc.Enumerator.Process(Object   connectionInfo, Request request)
    (01) 2014-04-10 11:51:39   Slp:         at   Microsoft.SqlServer.Chainer.Infrastructure.SqlDiscoveryDatastoreInterface.ProcessDTbl(DataTable   dt, Int32 level)
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    (01)   2014-04-10 11:51:39 Slp:           HResult : 0x80004005
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    (01) 2014-04-10 11:51:44 Slp: Parameter 2 :   Microsoft.SqlServer.Configuration.Sco.AdjustTokenPrivilege.SetPrivilege
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     Final Parameter Values
    (01) 2014-04-10 11:51:44 Slp: Parameter 0 : SQL Server  
    2012@RTM@KB2931078
    (01) 2014-04-10 11:51:44 Slp: Parameter 1 : 0x6785B09D
    (01) 2014-04-10 11:51:44 Slp: Parameter 2 : 0xB2652E58
    (01) 2014-04-10 11:51:44 Slp: Parameter 3 : 0x74E34741
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    (01) 2014-04-10 11:51:45 Slp: Sco: Attempting to write   hklm registry key Microsoft SQL Server to file C:\Program Files\Microsoft SQL   Server\110\Setup   Bootstrap\Log\20140410_115053\Registry_SOFTWARE_Wow6432Node_Microsoft_Microsoft  
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    (01) 2014-04-10 11:51:46 Slp: Failed to collect cluster   logs, cannot find Cluster.exe under system directory.
    (01) 2014-04-10 11:51:46 Slp: Dumping final cluster state.
    (01) 2014-04-10 11:51:49 Slp: Completed dumping final   cluster state.
    (01) 2014-04-10 11:51:51 Slp:
    (01) 2014-04-10 11:51:51 Slp:   ----------------------------------------------------------------------
    (01) 2014-04-10 11:51:51 Slp:
    (01)   2014-04-10 11:51:51 Slp: Error result: -2146233088
    (01)   2014-04-10 11:51:51 Slp: Result facility code: 19
    (01)   2014-04-10 11:51:51 Slp: Result error code: 5376
    (01)   2014-04-10 11:51:51 Slp: SQM Service: Sqm does not have active session.

    Hello SQL Ranger,
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    http://support.microsoft.com/default.aspx?scid=kb;en-US;2000257
    Please also assign privilege mentioned in below link
    http://www.bradg.co.za/?p=12
    Hope this helps
    Please mark this reply as the answer or vote as helpful, as appropriate, to make it useful for other readers

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