Logs are lost frequently in Remote Agent Server

Hi All,
ACS 4.2 and remote agent was working properly two months before. But in past two months we are facing weird issue in RA server.For Somedays we are missing logs from both ACS and RA server. Once we notice this we use to restart the services in ACS to give workaround. But due to this we loose our daily logs intermittently and facing risk in without having logs.
This is not like communication between ACS and RA is not at all happening. It happens properly for a week or month, but again it is going bad without any config change.
CSAgent.ini file is properly configured.
Full version is 4.2.1.15 and patch is 10 in acs and ra.
ACS and Remote Agent Major and Patch version are same.
Any help would be highly appreciated.
Thanks.

Do you see the same intermittent logging issue with all services like csauth, rds, tcs etc.
Could you plz. provide the cslogagent file from the remote agent server when you see this issue happening.
C:\Program Files\Cisco\CiscoSecure ACS Agent\CSLogAgent\Logs
Steps to gather msinfo32
- Click the Start button.
- Click the Run option.
- Type "msinfo32" into the box and press Enter.
- Click "System Information."
- Choose "Save as System Information File" from the "Action" menu.
- Open an appropriate directory, or something easy like the desktop.
- Type "MSInfo32" into the Filename box and press Enter.
- Wait several minutes for the program to collect and save information
Did you check whether cisco remote agent server is excluded for being scanned by AV?
Jatin Katyal
- Do rate helpful posts -

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Logs are creating frequently

Our production server logs are creating frequently and system is down simultaneously.
Any suggestions

Hi,
you could also consider using infinite logging, (as of DB2 v 8). This means is possible to support environments with large jobs that require more log space than you would normally allocate to the primary logs. For this, the database configuration parameter LOGSECOND must be set to -1
Please refer to SAP note 1493587
regards, Javier

How to recover database when all redo logs are losted

pls help me in recovering the database when all the redo logs are losted

In both cases he has to open the database in RESETLOGS option. So try:
recover database until cancel;
Then cancel the recovery, and
alter database open resetlogs;
If you want to check where your database is at then mount your database and issue:
select group#, sequence#,first_change# from v$log;
This will tell you the sequence and SCN of all the online log files then compare it with what it prompted when you issued recovery command.
Daljit Singh

What if all the redo logs of a database are lost

I want to know how a database can be recovered if all the three redo logs are lost at the same time.
Thanks,
Prabhath.

You will be able to find the detail procedures of this kind of recover here:
Backup and Recovery Concepts Contents / Search / Index / PDF
Backup and Recovery Documentation Online Roadmap Contents / Search / /
Recovery Manager Quick Reference Contents / Search / / PDF
Recovery Manager Reference Contents / Search / Index / PDF
Recovery Manager User's Guide Contents / Search / Index / PDF
http://otn.oracle.com/pls/db92/db92.docindex?remark=homepage
if you are making backups to the database using RMAN the recover is easier.
Joel Pérez

More than one Windows ACS Remote Agent

We recently added a second Windows Remote Agent to have Windows authentication service available for our two ACS.
Agent definition (CSAgent.ini) is correct but in Network Configration - Remote Agent (on each ACS web console) we see that the second Remote Agent is "available" but "not in use" (while the first one is, of course).
If we stop the CSAgent Service on the first Remote Agent server, we do not see any activity on the second one (auth not working) and service still remains "avilable" but "not in use".
Then, debugging with csagent.exe -z -p all we can see is something like:
Debug printing on..
Logging mode: LOW
ACSRemoteAgent server starting ==============================
Running as console application.
Will listen on port 2004
Configuration will be fetched from 10.1.1.101:2003
Agents: CSWinAgent
CSWinAgent File: ..\bin\CSWinAgent.exe
CSWinAgent Port: 2005
1 agents configured
Permitted CSAgent Clients: 10.1.9.10-11
Hit Return/Enter to stop...
Listener activated
Watchdog activated
CSWinAgent launched
Client connecting from 10.1.9.10:4346
RPC: Info request received
RPC: Info reply sent
Client disconnected, thread 944 terminating
Client connecting from 10.1.9.10:4347
RPC: Info request received
RPC: Info reply sent
Client disconnected, thread 2108 terminating
Client connecting from 10.1.9.10:4348
and, in the CSWinAgent log windows we see NO logs at all....
Where are we wrong???

You must use ACS Remote Agent for Windows, version 4.0, with ACS Solution Engine, version 4.0. Other releases of Cisco Secure ACS are not supported.
The following URL may help you:
http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_server_for_solution_engine/4.0/installation/guide/remote_agent/rawi.html#wp300510

ACS appliance and remote agent testing

Having problems with integrating ACS appliance with Active Directory. Have installed the remote agent on a member server and from the ACS appliance can enumerate the Active Directory groups correctly so there is at least some communication happening.
Looking at the remote agent logs whenever a request for the AD groups comes through you see corresponding log entrys. When a user tries to authenticate though there are no logs coming through to the remote agent. So maybe it is not being sent to remote agent?
In the failed authentications log on the ACS the error is unknown user, it does show the correct username + domain as the person trying to authenticate.
The Windows server is setup for unknown user policy.
ACS version is 4.1.1.23, Remote Agent is latest version available.
Any ideas or things to check?

Hi,
As per your last line, It seems that ACS and RA ver are not same. Please note that ACS appliance and RA software ver has to be same else it won't work.
Regards,
~JG

ORA-28511: lost RPC connection to heterogeneous remote agent using SID=%s

Hi,
Please Help to relsove below issue:
I am using Oracle gateway for Sql Server 11.2 on Oracle Database 10g Enterprise Edition Release 10.2.0.5.0 - 64bi, on a IBM Power p595 AIX 6.1, SQL Server 2008
When I run a query the first time, it runs perfectly. After some time, I try to run it again and it displays the following error: lost RPC connection
09:44:09 SQL> select count(*) from GSUP_ATRIBUTO@SQLPRD;
COUNT(*)
73
09:48:48 SQL> /
select count(*) from GSUP_ATRIBUTO@SQLPRD
ERROR at line 1:
ORA-02068: following severe error from SQLPRD
ORA-28511: lost RPC connection to heterogeneous remote agent using SID=(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=10.20.8.28)(PORT=1521))(CONNECT_DATA=(SID=SQLPRD)))
09:49:05 SQL> /
COUNT(*)
73
In the gateway trace file we can see:
Oracle Corporation --- FRIDAY MAR 09 2012 09:51:04.140
Heterogeneous Agent Release
11.2.0.1.0
HS Agent received unexpected RPC disconnect
Network error 1003: NCR-01003: NCRS: Read error.
Gateway initSQLPRD.ora file
# This is a customized agent init file that contains the HS parameters
# that are needed for the Database Gateway for Microsoft SQL Server
# HS init parameters
HS_FDS_CONNECT_INFO=[ipSQLSERVER]:port//
# alternate connect format is hostname/serverinstance/databasename
HS_FDS_TRACE_LEVEL=OFF
HS_FDS_RECOVERY_ACCOUNT=RECOVER
HS_FDS_RECOVERY_PWD=RECOVER
Gateway Listener
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(SID_NAME=SQLPRD)
(ORACLE_HOME=/home/oracle/app/oracle/product/10.2.0)
(ENV="LD_LIBRARY_PATH=/home/oracle/app/oracle/product/10.2.0/dg4msql/driver/lib:/home/oracle/app/oracle/product/10.2.0/lib")
(PROGRAM=dg4msql)
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = ipGateway) (PORT = 1521))
SQLNET.INBOUND_CONNECT_TIMEOUT=0
My tnsnames.ora file
SQLPRD =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = tcp)(HOST = ipGateway)(PORT = 1521))
(CONNECT_DATA =
(SID = SQLPRD)
(HS = OK)
Alert log message in Oracle Server:
Fri Mar 09 09:48:47 GMT-03:00 2012HS: Lost RPC connection to remote Agent...
HS: ... Agent SID = (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=ipGateway)(PORT=1521))(CONNECT_DATA=(SID=SQLPRD))), NCR status = -2147385340
Please help

Hi,
It looks like the gateway connection has been closed for some reason and then you have tried to use it again in the same session which gives the ORA-28511.
There is a default gateway timeout but that is 20 minutes, whereas you are seeing problem after about 4 minutes and the listener timeout is set to 0.
Do you have any timeout settings configured in sqlnet.ora ?
Regards,
Mike

ORA-28511: lost RPC connection to heterogeneous remote agent using

hi,
I have configured dblink between Oracle and sqlserver using "Oracle Database Gateway for SQL Server" method.
i am following the below listed documents
ID 437374.1---How to Setup DG4MSQL (Oracle Database Gateway for MS SQL Server) Release 11 on Linux
http://download.oracle.com/docs/cd/B28359_01/gateways.111/b31042/configsql.htm
All the steps have done and listener, tns also working fine. but, retrieve the data from sqlserver its shows following error.
SQL> select from "demo"@slink;*
select from "demo"@slink*
ERROR at line 1:
ORA-28511: lost RPC connection to heterogeneous remote agent using
SID=ORA-28511: lost RPC connection to heterogeneous remote agent using
SID=(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=erpdev01.4iapps.com)(PORT=1511))(C
ONNECT_DATA=(SID=dg4msql)))
ORA-02063: preceding line from SLINK
Process ID: 25158
Session ID: 298 Serial number: 5602
System Details:
Oracle Database :
OS : Enterprise Linux Enterprise Linux Server release 5.2
DB Version : 11.1.0.7.0 Enterprise Edition Release
Oracle Database Gateway for SQL Server version : 11.1.0.6.0
Sqlserver Database :
OS : windows xp
DB Version : sql server 2005 express edition
kindly share your ideas....
Thanks in advance

Hi,
To follow up could you please provide the following information -
- the gateway listener.ora
- gateway init<sid>.ora
- gateway tnsnames.ora file
- create database link statement
- a gateway debug trace from the failing select. Add the following to the gateway init<sid>.ora file -
HS_FDS_TRACE_LEVEL=debug
and issue a select from a new SQLPLUS session, then end the session.
Are the gateway and the RDBMS in the same or different ORACLE_HOME directories ? The gateway is at a lower version than the RDBMS so you should apply the 11.1.0.7 patchset to the ORACLE_HOME where the gateway is installed, to bring it to 11.1.0.7.
Regards,
Mike

HS: Lost RPC connection to remote Agent...

Hi
We are using HS on Oracle 9206 on aix 5.1 to remotely connect to Informix also on aix 5.1 but another box. We are using Data Direct Wire Protocol drivers. The links are working fine. We use an application created from HTML DB which makes heavy use of HS.
The problem is we are getting...
HS: Lost RPC connection to remote Agent...
HS: ... Agent SID = (DESCRIPTION=(ADDRESS_LIST=(ADDRESS=(PROTOCOL=TCP)(HOST=51.1.20.6)(PORT=1523)))(CONNECT_DATA=(SID=prd01))), NCR status = -2147385341
In our alert log as the connections time out. This is "normal" behaviour but I wonder if anyone has any suggestions on how to minimise these? Typically we have c20-30 remote HS links open.
oraprd 614464 1 0 15:16:20 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 745660 1 67 15:26:16 - 1:22 hsodbcprd01 (LOCAL=NO)
oraprd 782562 1 0 15:29:36 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 811226 1 0 14:45:45 - 0:04 hsodbcprd01 (LOCAL=NO)
oraprd 815186 1 0 15:29:12 - 0:01 hsodbcprd01 (LOCAL=NO)
oraprd 839692 1 0 15:16:51 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 852192 1 0 15:25:38 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 954506 1 0 15:29:23 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 983040 1 0 15:26:55 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 987340 1 0 14:33:48 - 0:05 hsodbcprd01 (LOCAL=NO)
oraprd 1024086 1 0 15:15:21 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 1065210 1 0 15:07:46 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 1130638 1 0 15:28:10 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 1245202 1 0 13:54:39 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 1323022 1 0 14:42:16 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 1368176 1 0 15:21:21 - 0:01 hsodbcprd01 (LOCAL=NO)
oraprd 1437840 1 0 15:20:00 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 1552532 1 0 15:15:31 - 0:02 hsodbcprd01 (LOCAL=NO)
oraprd 1646708 1 0 15:17:50 - 0:01 hsodbcprd01 (LOCAL=NO)
oraprd 1683676 1 0 14:35:33 - 0:01 hsodbcprd01 (LOCAL=NO)
oraprd 1720494 1 0 14:56:19 - 0:02 hsodbcprd01 (LOCAL=NO)
oraprd 1736852 1 0 15:19:49 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 1749052 1 0 15:28:36 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 1785892 1 0 15:21:27 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 1851430 1 0 15:27:50 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 1978478 1 0 15:08:24 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 1982710 1 0 14:27:26 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 1986654 1 0 14:44:05 - 0:00 hsodbcprd01 (LOCAL=NO)
oraprd 2015424 1 0 15:29:35 - 0:00 hsodbcprd01 (LOCAL=NO)
29
I have read a metalink article about an undocumented HS timeout parameter. HS_FDS_CONNECT_PROPERTIES="timeout='120'"
Has anyone any suggestions on this subject please.
Thanks
Richard Patterson
[email protected]

Amardeep Sidhu wrote:
Chinar wrote:
You need increase processes/sessions parameter in your databases.
sqlplus "/as sysdba"
/*when error happen then imediately check*/
select count(*) from v$session;
/*then identify current values*/
show parameter processes;
alter system set processes=<new_value> scope=spfile;
show parameter sessions;
alter system set sessions=<new_value> scope=spfile;
shutdown immediate;
startup;
I dont think there is any relation between his issue and what you wrote.Please see below metalink note and read step 3
*TROUBLESHOOTING GUIDE TNS-12518 TNS listener could not hand off client connection [ID 550859.1]*

Redo logs switches too frequent after migrating the db to different server

Dear Experts,
A couple of days back, we migrated our database (belonging to EBusiness Suite) to a different server, to get good performance benefit. The database is 10.2.0.4 and it was migrated from AIX 5.3 to Linux x86 64.
Users are happy with the performance, but I am getting below errors in the alert logs
a) Thread 1 cannot allocate new log, sequence 498
b) Private strand flush not complete
c) ORACLE Instance PROD - Can not allocate log, archival requiredOracle support is saying the issue is coming because of too frequent log switches. I am wondering how the log switches has become frequent in the new server. In the old server it was about 10 mins for every switch, now it is as frequent as 1 minute?
Any idea, what could be the reason behind this? Do you agree this issue is coming because frequent log switches?
Thanks
ARS

Kanchana Devasurendra wrote:
Hi ARS,
Please check the following item in your new database.
1. log_archive_max_processes Most properbly value set for this parameter is low ( may be it's set to 1.) Please increase up ( 4)I am curious to know what makes you think 4 is the right magic number for log_archive_max_processes - after all, he's only got one archive destination.
Regards
Jonathan Lewis
http://jonathanlewis.wordpress.com
http://www.jlcomp.demon.co.uk
A general reminder about "Forum Etiquette / Reward Points": http://forums.oracle.com/forums/ann.jspa?annID=718
If you never mark your questions as answered people will eventually decide that it's not worth trying to answer you because they will never know whether or not their answer has been of any use, or whether you even bothered to read it.
It is also important to mark answers that you thought helpful - again it lets other people know that you appreciate their help, but it also acts as a pointer for other people when they are researching the same question, moreover it means that when you mark a bad or wrong answer as helpful someone may be prompted to tell you (and the rest of the forum) what's so bad or wrong about the answer you found helpful.

Lost RPC connection to heterogeneous remote agent....

I'm trying to establish a db link to a Sybase server however i'm constantly presented with a ORA-28511 error. I've searched all over the place for solutions and nothing seems to work.
Can some on please help diagnose this.
<tnsnames.ora>
AUSPROFILE=
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = au-par-orasrv)(PORT = 1521))
(CONNECT_DATA =
(SID = TG4SYBS)
(HS=OK)
<listener.ora>
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC0))
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = au-par-orasrv)(PORT = 1521))
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(SID_NAME = TG4SYBS)
(ORACLE_HOME = D:\oracle\ora92)
(PROGRAM = TG4SYBS)
<inittg4sybs.ora>
# HS init parameters
HS_FDS_CONNECT_INFO=p7austest.p7austest
HS_FDS_TRACE_LEVEL=OFF
# Environment variables required for Sybase
set SYBASE=D:\\Sybase
set SYBASE_OCS=OCS-12_5
A TNS ping to AUSProfile is successful however if I try and execute select * from all_catalog@ausprofile, the error above is returned.
Thanks

Here's the details on the error message:
28511, 00000, "lost RPC connection to heterogeneous remote agent using SID=%s"
// *Cause: A fatal error occurred in one of the following places:
//          -- the connection between the ORACLE server and the agent
//          -- the heterogeneous services remote agent itself
//          -- the connection to the non-Oracle system
//          This error occurred after communication had been established
//          successfully.
// *Action: Check for network problems and remote host crashes. The problem is
//          probably in the agent software. If so, contact a customer support
//          representative of the agent vendor.In my experience, this is usually caused by the OTG agent process failing.
Simple explanation - your db link to the OTG gateway connects to an Oracle listener that starts up an agent process. This process connects to the foreign database and acts as the gateway between your end and the foreign database. When this agent process fails, your side realises that the remote process is no more as it is no longer responding. The above error is then raised - as all your side knows that something critical went wrong on the agent side.
This agent has its own +.ora+ configuration file. One of the parameters that can be set is HS_FDS_TRACE_LEVEL (just confirm it for your OTG version - been years since I last used OTG). When the agent give problems, enable this parameter and have a look at the trace file generated by the agent process. The reason for the agent process failing should be listed in the trace file.

ACS 4.2 Remote Agent on Server 2008 R2

Hi,
We are migrating our domain controllers from 2003 to 2008 R2 and would like to know if the remote agents are compatible to run on 2008 R2. I've seen release notes that the RA's have been tested on 2008 SP1 but not R2.
Can anyone advise and/or confirm that the RA's are supported on 2008 R2?
We are currently running Solution Engine 4.2.1.15 as well as the 4.2.1.15-1 fix. RA's are the same version.
Thanks in advance for your help.

Well, this is a known enhancement bug:
CSCta35271 Support for Windows server 2008 R2
Acs 4.2.x doesn't support all newer versions of Windows 2008. It only supports the below listed version. You can also check the release notes.
Supported Operating Systems section
--Windows Server 2008, Standard Edition
--Windows Server 2008, Enterprise Edition
--Japanese Windows Server 2008, Standard Edition, Service Pack 2
--Japanese Windows Server 2008, Enterprise Edition, Service Pack 2
This bug might get fixed in upcoming Release\patches. This is in the pipeline/roadmap and the development team is working on it
Regds,
JK
Do rate helpful posts-

I have a new IMAC 5k running Yosemite and when I log in I am asked a whole series of questions as to what keychain can access. How can I authorise all of these to be available upon login? Items concerned are such as "Talagent", "Messages agent" etc

I have a new IMAC 5k running Yosemite and when I log in I am asked a whole series of questions as to what keychain can access. How can I authorise all of these to be available upon login? Items concerned are such as "Talagent", "Messages agent" etc

Back up all data before proceeding.
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☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.
Right-click or control-click the login entry in the list. From the menu that pops up, select
          Change Settings for Keychain "login"
In the sheet that opens, uncheck both boxes, if not already unchecked.
From the menu bar, select
          Keychain Access ▹ Preferences... ▹ First Aid
There are four checkboxes in the window that opens. Check all of them. if they're not already checked. Close the window.
Select
          Keychain Access ▹ Keychain First Aid
from the menu bar and repair the keychain. Quit Keychain Access.
If you use iCloud Keychain, open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device.

What is the best way to remotely lock/clear/locate a macbook pro or iphone 6 if they are lost or stolen?

What is the best way to remotely lock/clear/locate a macbook pro or iphone 6 if they are lost or stolen?
macbook serial C02LG23EFH00
running latest OS
thanks

Hi
See here for remotely wiping and securing devices when stolen, you will need to use icloud with the find my mac/iphone feature
http://support.apple.com/kb/PH2701

What are the network requirements for the Remote Panel Server?

What are the network requirements for the Remote Panel Server?
I've been trying for a while now to setup a Remote Panel. I can connect to my computers remote panel from other computers on my LAN but nowhere else.
When ever I use the web publishing tool it gives me a URL in this format: http://Computer-Name.Corporate-Name.local:8086/VI-Name.html Apparently this means I have a local DNS server and this URL has no meaning from the public.
When I try connecting with the Operate>>Connect to Remote Panel..., I get this error message:
"Connecting to remote panel server...
Remote panel connection refused by specified server: Make sure LabVIEW Web Server is enabled on specified server"
I got the same error when I tried to host a remote panel from my laptop at home, on my Wi-Fi. Is there some network or firewall setting I'm not seting? Could it be my server or router or private network?
My goal is to be able to host Remote Panels from my laptop while I am travailing internationally, by using 4G mobile internet. Is that even passable?
Solved!
Go to Solution.

Over_Nyquest
Have you enabled the Remote Panel Server in the Web Server options on the server?
Kyle B | Product Support Engineer | ni.com/support

Logs are lost frequently in Remote Agent Server

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