LOM, ALOM, RSC, ILOM mail alerts

Hi,
I just want to get to the bottom of this. Anyone else who experiences problems with ALOM/RSC/ILOM/LOM email alerts please post here!
I have done an audit of all my systems and found the following:
T5220 with latest firmware:
Sun System Firmware 7.2.0 2008/12/11 17:58
Host flash versions:
Hypervisor 1.7.0 2008/12/11 13:38
OBP 4.30.0 2008/12/11 12:15
POST 4.30.0 2008/12/11 12:43
Mail alerts work fine here
T2000 with latest firmware:
Sun-Fire-T2000 System Firmware 6.7.0 2008/12/11 14:54
Host flash versions:
OBP 4.30.0 2008/12/11 12:15
Hypervisor 1.7.0 2008/12/11 13:43
POST 4.30.0 2008/12/11 12:41
Mail alerts do not work. Sun advises me to
change my Production mail server to allow
broken sender header "[email protected]".
This is not good enough.
V240 with ALOM 1.6.8:
Mail alerts work fine.
V490 with RSC 2.2.2:
sc> showsc
RSC Version: 2.2.2
RSC Bootmon version: 2.2.2
RSC Firmware version: 2.2.2
Email alerts work fine!!!!
V490 with RSC 2.2.3:
rsc> showsc
RSC Version: 2.2.3
RSC Bootmon version: 2.2.2
RSC Firmware version: 2.2.3
Email alerts do not work.
So we have a case where Sun RSC is broken from RSC 2.2.3 onwards.
We have a case where the ALOM on a V240 works perfectly but the T2000 is totally b0rked and
Sun is not interested in fixing it.
So can anyone concur with my findings? Do we sort of get together and request
en-masse to get these fixed?
It would seem the programming of the SC/ALOM/ILOM/RSC are all inconsistent.
Some of them are well behaved. Some are configured in such a way I would
fail anyone submitting such work as homework etc.
I honestly believe if a service such as an RSC is setup to send email,
it should do it in a method that ensures as little risk of non-delivery
as possible, such as being able to set a hostname/domain for the sender.
As is indicated above, it appears the precedent is set for the technology
to be able to do so, but there is an inconsistent approach to this in the
Sun shop where the RSC/LOM etc are developed.
So while we're at it, how about Sun standardising the RSC across
their product line so we only have to use and support one interface?!
rachel
Edited by: virag064 on Feb 1, 2009 3:32 PM

Problem
Email alerts from ILOM not working. Test box is a T5140.
Complication
ALOM systems using the same email server have no problem.
Analysis
ILOM changed the format of the email address.
Old [ALOM] = alom-alert@[alom_IP]
New [ILOM] = ilom-alert@ilom_IP
The one that works has [] surrounding the IP.
Note: the other problem was that under certain firmwares, the Send Test Alert function in the GUI was broken. As this is how I tested ILOM email functionality, I thought it was broken when only the send mechanism was broken.
Paul Quattrociocchi from Sun found this:
Document ID:     6633026
Title:     Unable to use e-mail alert notifications via ILOM due to
IP domain in address
For example, sendmail v8.9+ will not accept "domain literal" address
([ipaddress] is a domain literal). But it does accept "@1.2.3.4"
Just fine.
So some mailers accept @1.2.3.4, some accept @[1.2.3.4]. But it
doesn't look like we can be guaranteed that any one style will work.
CR 6410008 is the same as the ILOM issue. They fixed it by quoting
RFC 2821 and changing the address to "ilom-alert@[10.100.14.104]".
The mail server that was failing showed the following in its logs [Ive removed the SMTP server and client ILOM info]:
Feb 25 10:53:22 SMTP_server postfix/smtpd[29222]: [ID 197553 mail.info] connect from ILOM_card
Feb 25 10:53:22 SMTP_server postfix/smtpd[29222]: [ID 947731 mail.warning] warning: Illegal address syntax from ILOM_card in MAIL command: ilom-alert@IP_address
Feb 25 10:53:22 SMTP_server postfix/smtpd[29222]: [ID 197553 mail.info] disconnect from ILOM_card
Fix [this is specific to the T5x40 but there are likely releases for other platforms]
Document ID:     139444-01
Title:     Hardware PROM: SPARC Enterprise T5140 & T5240 Sun System
Firmware LDOMS
Sun System Firmware 7.2.0 2008/12/11 18:19
ILOM 3.0.2.50 Dec 11 18:19:11 PST 2008
VBSC 1.7.0 Dec 11 2008 17:20:47
Hypervisor 1.7.0 2008/12/11 13:40
OBP 4.30.0 2008/12/11 12:16
POST 4.30.0 2008/12/11 12:44
From the GUI you select update ILOM, but it updates everything.
This allows you to change the format of the return email address to something the SMTP server will accept.
The short-term fix
Change email servers to one that accepts the new format [no guarantee this will keep working].
If you set the sc_clieventlevel to 3 [minor] and do something, anything, that triggers an event [logging in to the GUI, logging out of the GUI, etc], you will cause email to be sent.

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