Long delay repairing a macbook air

Hello to everyone, I live in Argentina. Last september my 2012 MacBook Air crashed.
I tried everything and nothing worked.
The SSD was dead.
I first talked over the phone with  an authorized reseller and repairing service (MaximSoft) and they advised me to go to other service because they were only taking machines sold by them (I got mine in the US). I explained that my AppleCare was active but the no was the same. The repair service is only for their customers.
Talked with ohter one, MacStation and they kindly took my MBA although they advised me to go to Uruguay or Chile for repair (and the best option in their words was the States).
Of course I say no (actually I said it was ridiculous) and left the machine there.
They told me to wait but I've been waiting for the last 4 months without news and now they are saying that they don't know when the new SSD will be there to fix it.
I know that the customs office here is difficult but I also know that things works more or less Ok.
Really, I don't know what else to do.
Does anyone know how to change this long wait?
M2

Not at this point. What I don't understand is why you didn't contact Apple support straight away. Now it's up to you and your solicitor to get that company to return (they aren't likely to repair it - not if they couldn't in 4 mos) the laptoop. and then, contact Apple Support and send them the machine. 

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