Long-distance problems with 7912 series

I'm able to configure the clients 7912 phone with full long-distance access without entering a code. The problem is this. Once I configure the phone for the client to enter the access codes, it says "long-distance redialling or dialling from the second line is currently unavailable. Please use your primary extension." There is only one extension on that phone and it is the primary.
Any help would be appreciated.
Thanks
Any help would be appreciated.
Thanks

The calling search space is correct. This is the only phone that has this problem.

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