Long distance troubleshooting

I'm trying to help my sister troubleshoot a problem printing wirelessly to an OfficeJet 6500 MFP. The problem is that the printer's wifi radio will not stay on; it turns off as indicated by the fact that the blue wifi led goes out. Thus they have to go through the printer setup menu to turn wifi on again. Before I go down there at Thanksgiving and tun the printer into a shared USB printer, I tried to find an answer on HP's site. What a waste of time! I downloaded the User Manual for the printer, but the website says to go elswhere to troubleshoot wifi problems. I've confirmed that they don't have any wifi problems EXCEPT for the 6500 wifi radio turning itself off.
They have a 2Wire DSL modem/wireless router, an iMac with an HP 4100 printer connected to it via USB, a MacBook Pro laptop, and a Mac Mini which is physically located next to the 6500, but not connected to it (yet!) via USB. The Mac Mini and MacBook don't have any problem printing to the 4100 wirelessly via the iMac and 2Wire router.
Any ideas? Maybe a bad wifi radio?

It could be a bad wireless radio, but it could also be the router.  2wire routers are usually supplied by ISP's and, well, are not the best routers on the planet in my opinion.
First, HP does have a site for wireless printing that includes wifi troubleshooting and much more.  www.hp.com/go/wirelessprinting
Next, let's try a couple of things:
1. Reset the printer - turn it off.  Hold the # and 6 keys while and just after turning it back on.
2. Sometimes DSL providers have more control over the router than the printer likes.  Let's do this:
- Unplug the telephone line from the router
- Turn the power off on the router, wait 30 seconds, then turn the power back on.
- Go through the normal process of connecting the printer to the router.
- Now find the IP address of the printer (it should be on the self-test printout), type it into a browser.
- On that screen you will find a Networking Tab, then on the left Wireless, then the IPv4 Tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). If you do not know, use the current IP address.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank
- Finally, plug in the phone line, reboot the router and test.
Finally, using it as a shared USB printer will only share the print function not scanning or faxing.  Sharing is hard and often unreliable.
I have other ideas, but don't want to overwhelm you.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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