Long list of problems I had, culminating in iPhone no longer powering on.

So, let me start off by saying, there is no Apple Store available save by taking a plane to another island.
Anyway, awhile back when I updated my phone to a new version (I don't remember which), a bunch of things started happening.
1. No WiFi, it was grayed out, and inaccessible.
2. Would not ring if someone called me while the phone was on standby, except sometimes if it was plugged in and charging.
3. Calls would sporadically fail, and signal strength would alternate between full bars to none, to showing "No Service", and sometimes would show "No Sim". I could usually (not always) get service or signal strength back by toggling airplane mode on or off, but the only way to get rid of "No Sim" was to power it on and off.
4. Clock would always show the wrong time. It would seemingly stick at say... 3:40.. even though it was 6:00, then suddenly before my eyes jump forward 2 hours to the right time or still a bit behind. This also caused the alarm functions to not work, because it would usually skip over the time it was supposed to go off.
5. Error messages would occasionally flash on the screen, but disappear so quickly as to be nearly unreadable, sometimes saying "Please connect to iTunes" but it hadn't done that one in awhile.
6. A general sluggishness at times, also weird delays on sounds or none at all. I.E. I'd take off standby (wouldn't make swish sound), start to type a text message, only there'd be no sound while typing, but then 30 seconds later it'd make the swish sound it normally makes as you take it off standby, and resume clicking when typing.
Restoring it through iTunes would not help at all.
Anyway, so today, I tried restoring it like 6 times in a row out of pure frustration, and it like got stuck in recovery mode while rebooting, and when iTunes was restarting it, it just turned off.
The iPhone will no longer turn on, even when plugging it in to my computer or to the outlet charger, no matter if I hold power or home button or both.
Update: I just got it to power on again, about an hour after I was last trying fruitlessly. I restored it again, so it's "working" albeit with the long list of problems above still.
Message was edited by: Dryesias
Message was edited by: Dryesias

If you regularly sync your iPhone, you won't lose ANY info when restoring.
iTunes creates and maintains a backup of your iPhone - which is updated if needed as the very first step during the sync process. The backup stores all your iPhone settings, SMS messages, notes created with the Notes application, recent calls, call favorites, visual voicemail messages, and photos captured by your iPhone - basically all data stored on your iPhone not included with the sync process.
Your iPhone has not died - not yet, but it has developed a problem which requires a Restore.
It isn't required to have an Apple Store near you. This can be handled over the phone by calling AppleCare (800) 694-7466, but I venture to say that AppleCare will try to troubleshoot the problem over the phone before having your iPhone picked up for inspection and testing, which will very likely include a Restore just as the error message provided indicates. You can do it now, which will probably resolve the problem, or wait and do it when calling AppleCare.

Similar Messages

Long List of Problems and no one will help!!!

I have had NOTHING but problems with this phone since the sales clerk talked me into buying it. I've had it for a little over a year and a half. It's had "Software" issues out the rear and it's been replaced and still has the very same issues. YET I can't swap it out with another phone without paying through the nose for a new one. Verizon sold me a phone that does not work completely. Verizon keeps replacing it with the same phone and numerous Verizon employees keep telling me that this phone has MANY known issues, LOTS of complaints. Yet I am still stuck with a phone that is barely useable. I am so disgusted right now.
Here is just a SMALL sampling of issues with my phone and I am still being denied a new phone unless I want to pay $600. I have 4 weeks until I can "Upgrade" and I still can't even get an early upgrade. I have been VERY patient waiting for my "TWO YEARS" to be "UP" so I can upgrade without being robbed. This in addition to suffering through the Black Berry Storm that SUCKED and was replaced 7 times in a year and a half period due to "Software issues" I will admit, two of those replacements were my fault - one got wet and the other was stolen, but still, 5 replacements is not acceptable. Then I went to buy my new phone (Glory day for me) then I get talked into this Fascinate and it's just as bad as the Storm was, if not worse. I can't seem to win. I have decided to go for an iPhone.
Here is my list of problems and NO one can fix them, no one can help, I get told that this is a known problem yet Verizon won't take care of their customers that got screwed by this phone. I've been a loyal customer for 7 years. I love the actual cellular service, I rarely get dropped calls, which is why I stick with verizon, but I am seriously considering jumping ship, because even though I'm loyal, I buy my phones through them, I can't get support.
The SHORT LIST of problems that makes this phone 100% unacceptable:
1) Can't text 3/4 of the time because a little grey box pops up in the text box and it won't accept anything I type into it.
2) Have not been able to send picture emails for several months now - Verizon can't figure out why. My husband misses out on a lot of pics of our kids, I like to text him fun pics of them doing things or when we are on vacation without him.
3) phone freezes up on a regular basis. Several times a day. I have to pull the battery out and reboot.
4) Sometimes I can't answer the phone when it rings - the phone rings and when I slide the puzzle piece to answer the phone, it freezes and continues to ring long after the person has hung up and the only way to get it to stop ringing is to pull the battery out and reboot the whole thing.
5) a LOT of times, people will call my phone and it won't ring - it goes straight to voicemail. I have had people call me when they are sitting right next to me and it doesn't ring (and yes, I've checked the volume, it's on, the phone is on) sometimes though, it rings and I actually can answer it, but lately, it's becoming more and more of a problem being able to receive and actually be able to answer them
6) I can't use Facebook. It takes forever to actually get into FB and when I do, it only shows about 5 posts before it freezes. A few weeks ago, I could post to FB but only here and there, now I can't post from FB from my phone at all. I know that's likely due to the APP - but FB on this phone has always sucked.
7) At home, even when I standing next to my wireless router, it says I have "Lost Signal", yet all of my other wireless devices work from 5400 square feet away, on the other side of the house, upstairs. Even when I'm standing in the Verizon store, it says "Internet Connection Lost" It is so frustrating. I am a busy mom and I have 5 minuts to myself and I can't even check FB or browse on the internet and yes, I have checked, all of my connections are set up correctly. My wireless is enabled on my phone. But it still doesn't work.
8) Email - it's constantly refreshing, even though I have it set to only refresh once and hour. I think I even changed it to once a day. Instead, that little "refresh wheel" spins constantly on my phone and while this little refresh wheel spins, I can't read email, I can't write email and I can't send email. When it finally stops and I open an email and the try to respond and write back, that little refresh wheel starts spinning again and then I have to wait until i can get home to a real computer to actually read & Respond to email.
9) Calendar inputs the wrong time. I had a dentist appt at 9:30am. I set it as 9:30am. When I saved it, it changed it to 10:40am. I went back into the calendar function to change it thinking I had input the wrong time, but no, when I went to edit it, my 9:30 time was set, I hit save again and saving it changed it to 10:40. WTH? I can't even rely on the calendar function.
10) Two weeks ago, I woke up, looked at my clock, which I also rely on as an alarm clock. The room was dark. The clock said 5:30am. But for some reason, it felt later. Sure enough, I get up, check my husbands alarm clock, it's 7:30am. I am so thankful I had a gut feeling and looked at another clock. I did not change my time zone on my phone (in fact, I went looking for Time change stuff and I couldn't even find it. Then two hours later, the phone went back to normal time all on it's own.
11) Text messages occasionally pop up and it tells me it's from Jay Smith (Not real name) and when I open the actual text, it's from Sarah Jenkins (not real name) WTH? How am I supposed to rely on text if its confused itself?
12) Phone shuts itself off all the time, several times a day. All of a sudden I will hear the musical tone of my phone shutting down and then at some point, it will turn itself back on. When I turn it back on, it resends out old text messages (See below)
13) Text message randomly sends out old text messages to people that I sent text messages out to months ago. So the people will text me back saying "WTHeck is this about?" and I look and it's an old text message I sent them a month or two ago. It usually does this when the phone freezes, shuts itself down and restarts. I have found out that IF I delete my text messages timely, then it won't resend out any old text messages, but I am not very good about deleting stuff and often times, text message contains some important information that I haven't yet had the time to copy down and save. I shouldn't HAVE to delete my text messages so it doesn't randomly send out text messages to people.
14) Often times, I will send out a text message and it will fail to send the message and I get a text message saying my text message has failed.
I could go on, but I think that will give sufficient evidence that this phone stinks and that Verizon should give people owning this phone a chance to get a new phone without raping their wallets.
Maybe someone here will listen? Because no one at the store does... I pay for Verizon service that I barely even get to use because my phone doesn't perform like the guy who sold it to me told me it would.
CAN YOU HEAR ME NOW????

About the only thing I can say is to keep going to Verizon, or calling customer service to get them to look at the issues. I talked to 1 rep that told me to dial either 4# symbols, or 4* symbols (Can't remember which it was) after I got the VM message but did not have the phone ring, so it would mark my account record and they could search and troubleshoot the issue.
As far as your upgrade, I think you have done the right thing so far, and that is signing up on this forum, that way you can look at the different phone forums and see what issues that people are having. Talking to people that have the phone is a great way to find out what the issues are. Verizon Sales reps will only sell you the latest and greatest, or if there is something that they are being told to push to get out of stock.
Going with an iPhone is ok, just make sure it is correct for you, because like you said earlier, once it is done, it is done and you are stuck with it for 2 years. I had a friend who made a knee-jerk reaction to a bad phone, and did the same thing. They regretted it after 6 months. I am not saying the iPhone will be bad for you, just make sure you do your homework.

Where do I send a long list of problems I have with non-functionality with the Lion OSX and new Safari for Lion.

In the past two weeks I have been documenting my Lion problems.
First, Arrows gone from finder windows; makes it difficult in comparing long lists of files in folder, or compare documents when reviewing line by line. This is obviously a change by people who do not compare long lists in windows comparing files between versions of projects ... the click to next screen is NOT equal to arrows.
Second, Finder Redreaw - doesn't. Move files to a fold, if there are a lot of files, they image of the files being moved remains in finder (see attached screen capture) until Finder is restarted and if COPY function is running. last files in Copy queue are not copied.
Screen capture 5 minutes after moving files to a folder - the selected file images are still in Finder after the move was completed.
Third, it is SLOW, particularly going to an "Attach file" in email, drawing the content of a folder to select an attachment is long enough for me to go to the kitchen, get a drink and come back. Just like the old days of OS7.
Fourth, shifting/recentering screen away from where I am working. Several programs, browsers, Adobe Photoshop/inDesign, and dear old Pages re center my screen - not to the center, but if I choose 30 of 70 images in a folder, it will shift … somewhere else in the folder instead of where I just clicked. If I am working on a document in inDesign or PhotoShop it will do the same - the cursor and screen drift elsewhere to find something it has been amused by. Sometimes it is a word, or a file, but often it is off the pastboard and on the etherial pasteboard on which the pages sit. Or if I'm zoomed in on an image, it moves to somewhere else.
I use a mouse and keyboard, both Apple wireless. I do not use a trackpad, but have a tablet/stylus I am afraid to put into the mix until this crap is stopped.
Fifth, SAVE AS… is gone. You must unlock, duplicate and edit the duplicate … and must rename it in Finder, or use EXPORT to save as the same format under a new name. SAVE AS… worked. Not broke, why fix it?
Personal Comment: The problems seem to be the triumph of coked up software engineers ooohing and aaahing over "Wouldn't it be cool if..." Cool, if they were Microsoft, and required everyone change how they have worked on Macs for the past (almost) three decades. Triumph of brainstorming over functionality.
Sixth, I can't use Cocoa Booklet, but that really started in OSX 10.6 "Snow Leopard". Most of my X11/Cocoa programs stopped worked about that time. Apple is no longer supporting "open source"?
But Wait! There's More...
Seventh, Tonight, trying to download a 1.7 gig archive onto a disk where 280 Gigs were supposedly free, it would not download because, according to the wonderful new Safari and the wonderful new Lion, there is not enough disk space to download a 1.7 gig file in a mere 280 Gigs of free space.
I might be able to move Snow Leopard onto the iMac, but my deciding factor was that Apple, in its wisdom, decided to make iBook Author unable to run under Snow Leopard. So moving to Snow Leopard means I have lost the ONLY benefit I get from the new computer and the new system.
This really stinks.

bigbookjoe wrote:
In the past two weeks I have been documenting my Lion problems.
First, Arrows gone from finder windows; makes it difficult in comparing long lists of files in folder, or compare documents when reviewing line by line. This is obviously a change by people who do not compare long lists in windows comparing files between versions of projects ... the click to next screen is NOT equal to arrows.
Second, Finder Redreaw - doesn't. Move files to a fold, if there are a lot of files, they image of the files being moved remains in finder (see attached screen capture) until Finder is restarted and if COPY function is running. last files in Copy queue are not copied.
Screen capture 5 minutes after moving files to a folder - the selected file images are still in Finder after the move was completed.
Third, it is SLOW, particularly going to an "Attach file" in email, drawing the content of a folder to select an attachment is long enough for me to go to the kitchen, get a drink and come back. Just like the old days of OS7.
Fourth, shifting/recentering screen away from where I am working. Several programs, browsers, Adobe Photoshop/inDesign, and dear old Pages re center my screen - not to the center, but if I choose 30 of 70 images in a folder, it will shift … somewhere else in the folder instead of where I just clicked. If I am working on a document in inDesign or PhotoShop it will do the same - the cursor and screen drift elsewhere to find something it has been amused by. Sometimes it is a word, or a file, but often it is off the pastboard and on the etherial pasteboard on which the pages sit. Or if I'm zoomed in on an image, it moves to somewhere else.
I use a mouse and keyboard, both Apple wireless. I do not use a trackpad, but have a tablet/stylus I am afraid to put into the mix until this crap is stopped.
Fifth, SAVE AS… is gone. You must unlock, duplicate and edit the duplicate … and must rename it in Finder, or use EXPORT to save as the same format under a new name. SAVE AS… worked. Not broke, why fix it?
Personal Comment: The problems seem to be the triumph of coked up software engineers ooohing and aaahing over "Wouldn't it be cool if..." Cool, if they were Microsoft, and required everyone change how they have worked on Macs for the past (almost) three decades. Triumph of brainstorming over functionality.
Sixth, I can't use Cocoa Booklet, but that really started in OSX 10.6 "Snow Leopard". Most of my X11/Cocoa programs stopped worked about that time. Apple is no longer supporting "open source"?
But Wait! There's More...
Seventh, Tonight, trying to download a 1.7 gig archive onto a disk where 280 Gigs were supposedly free, it would not download because, according to the wonderful new Safari and the wonderful new Lion, there is not enough disk space to download a 1.7 gig file in a mere 280 Gigs of free space.
I might be able to move Snow Leopard onto the iMac, but my deciding factor was that Apple, in its wisdom, decided to make iBook Author unable to run under Snow Leopard. So moving to Snow Leopard means I have lost the ONLY benefit I get from the new computer and the new system.
This really stinks.
http://www.apple.com/feedback/macosx.html

When I purchased icloud and it synced up with my playlist it just chose what it wanted and rearranged my entire playlist and left off a lot of my music and rearranged the play list unlike anything I had on my iphone 5 before it upgraded to ios7???

when I upgraded to ios 7.2.0 it would not sync my music playlist correctly.
Advised my Apple to pay for suscription to Imatch/ Icloud it rearranged my play list so they are not even close to what they were
Icloud made the decision on which ones it would upload and completely deleted all it did not like( LOTS and LOTS of my music) any help would be appreciated because Apple just does not want to get involved in their created events whats so ever at all!!!!!! thanking anyone in advance for any help. Whiz

hi i had the same problem today when i updated my itunes to latest version. however, i have just found my songs in the 'itunes media' folder. this was accessed through 'my music' then keep clicking through until you find itunes media and all my library songs were in there and i then just added these files to my library and all were restored however, i have lost all my playlists but at least my 700 songs are back. very dissapointed with apple that they have let this happen with their latest update, the previous version was miles better than this one . hope you find them. stevo

I have a long list of bookmarks. They are not sorted. They do not appear anywhere in the "organize bookmarks" window. Where are they? I want to delete a bunch of them but can't find a way.

This is Firefox 3.6.8 and Mac OS 10.5.8.
Right clicking on a bookmark does nothing. I don't know if that is a Firefox version issue or a mouse issue, but the mouse can right click on the Mac OS desktop and get the usual menus.
It is possible for me to delete bookmarks which still point to an active web page because there I can use the star to edit the bookmark. That is way too cumbersome a process for the long list I have. Some are old and no longer point to an active page. The star comes up empty in those cases anyway and I can do nothing about the bookmark.
Bottom line is that I just need a way to see the whole list and choose the ones to delete.
I thought they should all show up in the unsorted bookmarks folder but it is empty. That may be the crux of the problem.

Update - I discovered that the entire list of bookmarks can be accessed in the Organize Bookmarks window by clicking on the icon for Bookmarks Menu.
This seem like odd interface behaviour to me.
All the other software I use follows the pattern that an icon with a triangle to the left, which you click on to expand the menu tree downwards, shows the entire contents of the category when you click on the triangle. In other words, you don't get a different response by clicking on the icon from what you get by clicking on the triangle.
It also seems odd to me that when an unsorted bookmarks folder is automatically provided that unsorted bookmarks would not be placed there by default.
Anyway, by getting the list of bookmarks displayed this way I was able to simply right-click on items in the list and delete them, as I thought I should be able to do. Problem solved. Organize Bookmarks interface found to be somewhat unintuitive.

Long list of "software" problems on iphone 4.

My wife and I have iphone 4s, purchased about a year apart (I got mine as a cheaper leftover after the 4S came out.) My phone is fine but hers is having a long list of weird problems nothing seems to permanently fix. It is about 2 1/2 years old, and covered under a product replacement plan from Future Shop, where we got it. (Our city just got it's first Apple Store over the holidays.)
The problem is all of her issues seem to be software or "network" related, yet all the common fixes/tests are not yielding any results.
The biggest issue with the phone is with iMessage. I know it is normal for the occasional iMessage to send as an SMS instead, especially if there is a hiccup in the network. The thing is, hers does this all the time, sometimes mid-conversation. If I send her 3 messages in quick succession, she might get #1 and #3 as iMessages but #2 wont appear until 15 minutes later as a text message--making trying to converse via message really annoying. It has done this for several months now, getting progressively worse. We have 3 friends who are our neighbors in our apartment building. We can send a group iMessage to everyone, everyone will get it as an iMessage, but she will get it as a text, usually anywhere from 10-20 minutes later. One of our friends can't even send her an iMessage--he will only ever get the green "send as text" option for the send button, even if they are in the same room, and connected to the same wireless network. When another friend in the same apartment tries to iMessage her from her iMac, it tells her "that is not a valid number for iMessage"--yet it clearly is, because iMessage DOES work...sometimes. All 5 of us are on the same network, Virgin Mobile, so it is not the network--none of us have any problems except for her. It is frustrating because during the day we are both at work and don't have coinciding breaks and sometimes I NEED her to get a message, and it is bad now to the point where I can't be guaranteed she got my message until I get a response back later on. We have not tried turning "send as SMS" off yet, because we don't mind the phone sending an iMessage as a text when iMessage is not available--what the problem is is the delay, the likelihood she may never even *get* the message, (sometimes it doesn't send at all.) and the fact that it will still do this even on a strong full signal or wifi (the wifi network in our apartment is fine, our computers, xbox, 3DS's and my phone never have any issues.) We can try it, but my worry is that if something is wrong with iMessage, turning off SMS will mean she'll never get some of these at all. (more often than this happens as it is, mind you)
Her safari is also extremely laggy, which seems to hint at a connection problem, maybe.
The phone has been reset 3 times. Once, we reset it and restored from backup. No dice. Then, future shop reset it from the phone itself while they had it over night trying to duplicate the issue. Still no dice. Finally, on the advice of a future shop tech, who said they can't do anything unless we can prove a hardware failure of some kind, advised resetting from itunes and NOT restoring from backup. So we did that--the phone was completely reset as "new phone", and nothing has been restored from backup, only contacts from iCloud. Right now the phone has only 2 apps re-downloaded on it, and a few songs, and it did it again earlier today. So, still no luck. (It hopefully goes without saying we have verified all her software updates are done and everything is fully up to date.)
After the reset, a new issue surfaced--it was vibrating randomly. After troubleshooting, we discovered she was getting vibrate alerts from email, despite the fact that email push notifications are OFF and her email app was closed at the time. She had to turn off vibration and sound for email to get it to stop. Now, maybe that is what she has to do, but my iphone has push notifications off as well--but sound and vibrate still on--but will only beep/vibrate if the mail app is open. Otherwise, I don't get the notification. (Maybe my phone is broken, and hers is doing what it should for once? LOL) The thing is, she never touched that setting the first time she got the phone, and has NEVER received vibrate alerts for email. Why suddenly after a full reset would things be enabled that were never on in the first place?
So I am stumped. It is a huge inconvenience to keep resetting this stupid thing, and we don't really want to pay the genius bar to look at it, but I can't help but feel like these recurring problems can't be software related when we've had this reset so many times--and it's not "network" issues because she is the only one. We have tried checking the diagnostic record for panic.plist (wishful thinking I guess), read through a ton of posts here, and tried what we could... any further advice/what we can try? Is there any chance this IS hardware, something corrupt in the phone memory/storage? An issue with the receiver? If so, how do we prove it? Can the genius bar scan it somehow?

If you have an Apple Store in town, setup a genius bar appointment. The genius bar tech should look at the phone and try to diagnose the problem free of charge. They may not want to fix it free of charge, but they should perform their diagnosis and tell you what they find for free.
It sounds to me like her iPhone is losing its connection to the Apple iMessage servers. You might try actually turning off iMessage snd signing out of iCloud on her iPhone, then after a restart of the iPhone sign back into iCloud, then turn iMessage back on. There is no guarnatee that this will resolve her problems, but it might help. If her iPhone is not connected to external power, and it has been more than 10-15 minutes since she last used it, it has probably turned off the wifi radio, and will be depending upon cellular data for the iMessage traffic to flow. This could easily account for the delays she is seeing, and even it dropping back to SMS, especially if you have poor cellular data coverage. If this is the case, then getting something like a Mophie Juice Pack Air for her iPhone might help, as it would allow her iPhone to be connected to external power (the Juice Pack) thus keepig the wifi radio on more.

I recently upgraded to Lion and I had Adobe InDesign which is no longer supported. Problem is, I have several files I need but cannot open because it was PowerPC based. What do I need to do? Thanks in advance!

I recently upgraded to Lion and I had Adobe InDesign which is no longer supported. Problem is, I have several files I need but cannot open because it was PowerPC based. What do I need to do? Thanks in advance!

Assuming you registered your older version, you can retrieve the serial number by going to Adobe's site and go into your account. On this page, click the My products link in the right hand column of the first three. You'll be asked to enter your user account name and password. Once in, a list of all software you've purchased will be shown, along with their serial numbers.
That said, it really won't help you much. A PowerPC only version of InDesign means it's no newer than the original CS version, and won't be worth a cent towards an upgrade discount. To get CS6, you'd have to pay full price again.

I want to sync tasks in Outlook with my iPhone. I have tried Toodledo (not good) and Todo. Todo works, but it cuts off most of the text. I only get the beginning of my (long) lists. Any ideas how I can solve this problem?

I want to sync tasks in Outlook with my iPhone. I have tried Toodledo (not good) and Todo. Todo works, but it cuts off most of the text. I only get the beginning of my (long) lists. Any ideas how I can solve this problem? I starting to regret that I switched to iPhone...

Usually if you have some kind of hardware failure there is some beeping during POST or most motherboards now have LED indicators to produce and error message based on the type of failure
So if its bad memory, not place properly, mismatched, processor not inserted properly, mismatched voltage or voltage connector not present etc it beeps or generates the error id.
Power supplies can be tested for failure. There are some walk throughs for testing just them with a switch, paperclip or a jumper (I'd suggest not doing this if you are not familiar with the dangers of electricity).
Memory can be tested with memory diagnostics programs like Memtest+
Processors can overheat if the proper precautions have not been taken usually you will get a POST beep or error code for that.
If the motherboard has no response then do the basics first:
Check power connectors and power supply. Once you determine that is not the case move on to other items like graphics cards in all the way or memory.

Chgd computers, now can't find the long, long list of streaming radio stations! I had no app before but now says "there is no app to open"

On my old computer (last week) I'd been pulling up a long list of free streaming radio stations. Now can't find it anywhere from ITunes. When I click on "Radio" it says "There is no app chosen for this". I didn't need an app before, but evidently I need one now. There are several apps. Can anyone tell me which I should choose - Pandora, IHeartRadio, TuneIn or what?
I much appreciate any and all help. Thanks in advance!

Build Info:
Unknown-131030~0
This indicates you had a bad install. You need to completely remove Office and reinstall using your new CD Key. See instructions here. Do not do the simple remove, Use the COMPLETELY REMOVE ALL FILES steps.
http://www.officeformachelp.com/2012/12/office-for-mac-2011-remove-office/
so I purchased a new Mincrosoft Office 2011 Student/Home Pin to install Microsoft Office.
You don't purchase a PIN. A PIN is generated when you install Office. You need a CD Key. If you bought Office365, you activate online.
I have issues with the Microsoft User Data - are there supposed to be two? and where exactly do they belon. They are in the Documents file at the moment.
Unless you used Outlook or Entourage you can delete both Microsoft User Data folders. When you install Office it will create a new one. Only Outlook & Entourage used this folder for data. W,E,P stores it's data in the User's Library/Application Support/Microsoft folder now.
For help with removing dulicatate fonts installed by Office see:
Office 2011 Font Management with Mavericks

Ipod freezing itunes, the last problem in a long list

So ill start from the beginning with the problems ive had with my ipod...
The first problem i had started maybe 6 months ago. My ipod would just stop playing when it played certain songs. Everything else worked fine, it would just stop sometimes. Then in the last few months it stopped being able to connected to a computer. Whenever i would hook it up it would just automatically eject itself. I tried hooking it up to a freinds computer and for some reason when it was hooked up to his computer it worked fine. I decided to just do a restore at the point hoping to end all my problems. The restore went fine. I started putting music back on it and i started getting error messages. The computer said that my ipod was missing the file that would allow me to sync with the computer or something like that. I tried to restore it again and it didnt change anything. In the last couple days i tried to put music on the ipod again and now it wont show at all in itunes. The ipod says its connected but when plugged in itunes just freezes.
I dont know if it makes any difference but my computer is a mac, and the computer i was able to do the restore on runs vista.
Im totally out of ideas and im not sure what my options are from here. Any and all help would be awesome.
Thanks in advance everybody!

I get exactly what your describing and I noticed we are using the same laptop!!
I did not notice originally as I've got an old 40gb click wheel, about 3/4 years old. The battery is not great so assumed it may have been that but even fully charged I'm getting no luck.
I also followed the 5 r's and all the other suggestions for Ipod in My compute but not in itunes but nothing has worked. I cannot get my laptop to recognised my ipod via Itunes but it see's it fine via My Computer.
Both the Ipod and Itunes work fine without each other, Ipod plays songs fine etc and Itunes downloads music from cd etc and still performs all the usual functions but nothing else works.
I'm desperate for help as I run every day and buy a new cd each week and at this rate I'm going to have to dig out my old CD player!
Also just a point of note I looked the price to get my Ipod serviced as I figured this may help but the price quoted from apple was £160+...you can get a new 30gb for less...talk about customer explotation!!

I have a long list of gibberish files, in Preferences, in my Library. What are they? How did they get there? Can I delete them?

I have a long list of gibberish files, in Preferences, in my Library. What are they? How did they get there? Can I delete them without causing a problem?

Here is one thing I found googling for WebEx:
http://www.webex.com/why-webex/overview.html
(The x64 would most likely mean 64 bit). It may be a Windows based application/plugin, but since I had never heard of either, I'm only guessing there. If you do a search systemwide for it and don't find it plus don't know why it's there, I'd say throw it in the trash (don't empty it yet - make a note of the file path just in case you do have something installed that needs it so you can move it back).
Glad to hear it's not a torrent; some people use those not realizing that quite often there is a price to pay for downloading stuff for free that costs money elsewhere - the software packages quite often include little "add-ons" = malware which you really don't want.

My thorough list of problems after updating to iTunes 7

I've been reading the topics around. Some of these problems below seem to be sort of common, with slight differences in my case. Some others I couldn't figure out whether anyone else has experienced them.
First of all, unlike in a lot of the topics that I've read around, I didn't have any problems installing iTunes 7 (although the problems started right after I turned it on for the first time...). Nor did I have any problems updating the software on my iPod to version 1.2, which I have to say, unlike iTunes 7, seems to be very nice, particularly on the new detail of searching the long lists of songs/artists/albums alphabetically.
1) The least serious of the bugs on iTunes already used to happen to me with the previous version 6. Occasionaly, when I plug in my iPod to the computer, iTunes doesn't recognize it properly. Instead of the 5th generation video, it shows up on iTunes as a previous generation iPod without video. What happens then is that iTunes screws up the whole artwork settings on the iPod. It starts off by switching off the artwork visualization option on my iPod, the next time it correctly recognizes it as the 60 G video model. And when I turn the option back on, as it should always have stayed, iTunes proceeds to reorganize the whole artwork list on the iPod, by first deleting it completely and then optimizing it. When one has the iPod with more than 20 G full of albums (let alone when it's 60 G are completely full...), this is something that already takes a lot of time and becomes irritating, taking into account that it happens sort of randomly: you plug in the iPod and pray that iTunes recognizes it properly. It used to happen to me quite frequently with iTunes 6, and I thought it would be fixed with the new version 7. But it hasn't: yesterday it already happened to me again, once, after I plugged/unplugged it some 10-15 times. The frequency of the ocurrence of the problem, at least, seems to have decreased, when compared to iTunes 6.
2) As opposed to the previous problem, the most serious happend to me right after I started iTunes 7 for the very first time, with the iPod plugged in. Like it has already been reported by several particpants in this forum, it started doing the infamous gapless analysis on my BIG iPod song library and it froze after a while, finally crashing with the usual message "Do you want to send a report to Microsoft". Up to this point, this seems to be common with a lot of users of the new version 7. With me, it went farther. I was the one that froze right afterwards: when I started iTunes again, I realized that in the process of freezing/crashing/restarting iTunes had switched off my manual update option on the iPod, instantaneously erasing about 5000 songs that I had loaded in it. The problem is that I didn't have enough space on my computer hard-disk to hold those 25 G of music, so I only kept them on the iPod whereas my iTunes music library was essentially empty. And there I am now, importing every single one of my CDs back into iTunes and to the iPod, something that will take me another couple of weeks at least.
3) Taking into account the previous point, I am essentially using iTunes 7 now from the start with an empty library, importing every CD back from scratch, as if this was my first encounter with iTunes and iPod. I cannot see then what it could have done to an already existing music library on the computer (other than completely erasing the one that I had on the iPod), like some damage that also I read happened to some people. With the CDs being imported all over again with iTunes 7, it no longer does any gapless analysis of anything, because there are no songs imported with previous iTunes versions to be analyzed. The sound is also fine: I don't get any of the static or garbled noises that I read were also troubling a lot of people.
4) As for the crossfading/gapless discussion, after experimenting with those (now infamous) two options for a while, I got to the conclusion that there's really no point at all in having them, even when they work well... let alone the serious problems that their introduction on iTunes 7 has been causing. By turning the crossfading option on, I can see that iTunes merges the end of one song with the beginning of the following one, with time lengths depending on the slider position chosen by the user in the corresponding option's window. But it's something that I personally dislike a lot, to have both songs sort of being played on top of each other, during their transition. So I switched it off. On the other hand, the gapless playback seemed to be a nice welcome. It is true that, until this version 7 came up, on certain albums, like in the classical "Sgt. Pepper's Lonley Hearts Club Band" (that supposedly first started that concept) or a lot of the Pink Floyd ones, where the songs are almost continuous without any pauses between them, both iTunes and the iPod used to force an inconvenient pause between the songs. I then imagined that this gapless option would at least improve on that. But what I've figured out by now, after using iTunes 7 for three days, is that if the original albums don't have any pauses between songs, iTunes 7 now imports those albums exactly as they are, without any pauses either, even if both the crossfading and the gapless option are switched off. In other words, after importing my "Sgt. Pepper's" and "Dark Side of the Moon" CDs again with iTunes 7, I no longer get forced pauses between the songs like I used to get before, either on iTunes, or in the iPod. This, even though I make sure that those two options are switched off. The gapless playback seems then to be sort of automatic now on iTunes 7, as it should, if that's the way the original imported album is also recorded. And this troublesome gapless option seems then to be a completely useless thing, unless the idea is to fix songs imported with previous iTunes versions, or to force gapless playing on albums that originally have pauses.
5) As many people have noted already, the "Drag and drop" album artwork window only works for single songs. If one wants to cut and paste the artwork into that window for several selected songs or a whole album at once, like it could be done on iTunes 6, that's not working now. One has to select all the songs and then, with the right mouse button, choose the info window to paste the artwork into the small box there.
6) Finally, when the iPod is plugged to the computer, some viewing configurations on iTunes are not being memorized either. For example, I always turn the browser option on (Ctrl+B), so that I can see the artists and albums lists, on top of the complete song list. But everytime I plug the iPod back on, that option is switched off. For the main iTunes music library it's OK: I've only needed to do it once, and now that viweing configuration has been there forever, everytime I start iTunes. But whenever I plug the iPod and click on its music library, I then need to press Ctrl+B every time, because iTunes doesn't seem to keep that viewing option switched on from the previous time the iPod was plugged. Again, this is something that worked fine with iTunes 6.
Conclusion: there are indeed a lot of bugs to be fixed with this new version of iTunes, some of them highly damaging to the saved libraries. IF YOU STILL HAVEN'T UPDATED TO VERSION 7, DON'T DO IT YET. WAIT A FEW WEEKS UNTIL APPLE FIXES ALL THIS.
Windows XP Pro Pentium 4, 2.4 GHz, iPod Video 60 G

Upgrading to itunes 7.0 just cost me 2 days of messing around and in the end I had to revert back to v6.0 and resore my lib.
Apple CS was good but did not belly up the fact that 7.0 is defective in some cases and in the end told me I had a hardware problem!
The main issue is that I could not get itunes 7.0 to see my ipod (very infrequently after a hard boot I would see it but would not be able to upload anything). Worked(s) 100% with v 6.0.
This is very defintey 1/2 baked following in the steps of the other well known producers of sw that is not always functional/buggy the first time around.
My computer is a x40 IBM laptop with xp sp2. Will have to wait a few more weeks to see how this pans out.
IBM X40 Windows XP

ITunes is no longer listed in Default Programs in Vista

After accepting the latest update to iTunes (7.6.029) + QuickTime this afternoon, there are several registry keys associated with iTunes and QuickTime that no longer have the appropriate permissions set which I believe is the main reason why iTunes is no longer listed in Default Programs in Vista. It also constantly alerts me that it's not the default player for audio files and if I'd like to go to Default Programs control panel to fix it. If I say yes, I get a blank screen in the details because it's trying to point to the properties of the once-listed iTunes in the Default Programs screen. I know I can disable the notification, but it's just evident of larger issues with the software.
Anyone else experience this with a fix? I've seen many, many posts when Googling this problem about the Default Programs in Vista not listing iTunes, other problems associated with registry keys for iTunes and QuickTime that aren't editable, etc.
I actually discovered this after the update when one of my sidebar gadgets would no longer launch iTunes. I performed a system restore to this morning before the update and most everything worked again. However, I had to reinstall iTunes because it warned me that it couldn't launch because some of the necessary files were missing. After reinstalling it, the sidebar tool was able to launch it again but the tool isn't listed in Default Programs now with some of the registry keys locked. I can unlock them and adjust the permissions but there are 50+ entries and their child keys that all would need to be unlocked.
It would be nice to have this problem resolved. I'm concerned about future upgrades as I've seen other users mention this problem in 7.4 and 7.1.

I have the same exact problem and same exact symptoms. I tried uninstalling and re-installing and no luck. Did you ever find a solution?

My Apple TV no longer lists the ITunes store, netflix and many other options. This just started happening last night. I've tried unplugging and nothing changes. Any ideas?

Just recently my Apple TV quit listing the ITunes in the option bar and no longer lists Netflix and other many other options in the other option bar. I tried to unplug the device, but nothing helps. Any ideas?

Glad to hear I am not the only one with these issues. Seems as though this is an Apple issue. I have an ATV 1st gen. Can not purchase or preview music via iTunes on my ATV. Can not listen to Internet radio on the ATV nor on iTunes on my MAC. for whatever reason videos can be previewed on my ATV but none can be purchased. I have had the purchase problem for awhile but now the Internet radio is new as of 2/26.

CS4 Glitches - long list

Following is a list of glitches, and oversights that I have noticed in CS4. Let me say first of all that I have a completely 'clean' system, all maintenance has been run and I have 50% drive space free - although at the moment I do not have an external scratch disk. RAM has been tested also. I have 7 gigs running 4x2.66ghz. None of these problems are particularly frequent and as a result its possible to 'get away' with them. Indeed none of the problems are frequent enough that its likely it has anything to do with RAM or Hardrive.
Glitches/oversights
Selection glitches - sometimes when making diagonal selections or turning a path into a selection the selection is wrong - divided into Square blocks. Here is a visual sample
http://img83.imageshack.us/my.php?image=selectionproblemcr3.gif
Choosing Select All and then trying to modify a selection, for example "contract" is no longer possible. Items are grayed out in the select menu. This was noticed by someone else in another thread, but it bears repeating.
In free transform its sometimes no longer possible to move the centre point. This problem seems to happen on larger res files.
In addition there is a small graphics glitch with Free Transform, the centre point icon now displays with two edges of a box, on high res files.
Path points now display badly with a missing section, making them appear triangular on large files using Open GL - this makes them less clear.
The cursor/tool alignment problem, which has been, mentioned in many threads - requires pressing of the F key to 'reset' the screen view. I'm not so sure this is a 'get a better graphics card' issue because I've seen it with too many different, and decent cards.
Photoshop is crashing sometimes when the layer styles dialog box comes up, this usually happens when another click to close the dialog is made too rapidly. This is quite a serious crash, taking a long time for the system to resolve itself before relaunch.
The new Masks Panel is not included in Keyboard Shortcuts yet - although I realise better shortcuts already exist for adding or subtracting masks from selections, (shift command and alt in layers panel) this is not consistent with the rest of the app, and people might want to define their own shortcuts.
Photoshop cs4 crashing on saving on very large files maybe related to the next problem, because the symptom is the same
Some very scratch intensive operations cause CS4 to 'jam'. This only happens when you switch to another application or use the hard drive for other activities.
Panels can sometimes take a long time to "wake up" - before their contents appear. This is frustrating because all previous versions of photoshop have not had this problem.
I've also noticed that Configurator panels with Actions included can occasionally after a pause, crash the app

I think this is a matter of the user not being willing to face reality.
Not trying to b rude but sometimes the truth is unpleasant. But there is a good side to this as well. If you upgrade and make things better you will work more efficiently save lot of time be able to go to concerts, meet beautiful young women who will kill you before your time and that will in turn save you a lot of taxes!
Look at al the benefits, upgrade, I bought the Nvidia GeForce 8800 GT immediately when acquiring the CS4 Master Collection. When my Mac no longer support the OS I updated to a MacPro and I will update again shortly even though it will be costly as will Ann and Buko when the applications no longer are supported by the OS they can run on their system.
And these new computers when outfitted with a high powered graphic card that supports 4GB of VRAM runs over $4,000 out of the box. You can get away without that Card but eventually you will be buying and installing it.
Mark this is just life and s are performance problems and if that is a long list then I would say even if they were bugs that is a pretty short long list.
What an upgrade.

Long list of problems I had, culminating in iPhone no longer powering on.

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